Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[RmOropesa]

Hi Team,

Seeking your assistance to update the event map for the below event:

Event Name: Scott Stapp
Venue: Steelhouse|Omaha, NE
Event Date & Time: Thu, Mar 21, 2024, 8:00 PM

Stubhub Link: https://www.stubhub.com/scott-stapp-omaha-tickets-3-21-2024/event/152890836/?sections=1752582&ticket...

Primary Link: https://www.ticketmaster.com/event/20005F92D42115D2?did=loveda

[Mauflores]

Hi Team,

Asking for your assistance in updating the map for this event and add ORCHESTRA TIER section:

Event: Philadelphia Orchestra - Haydn Schubert and Mozart
Venue: Kimmel Center - Verizon Hall Philadelphia, PA
Date: Fri, Apr 05, 2024, 2:00 PM

Stubhub Link: Fri, Apr 05, 2024, 2:00 PM

Primary Link: https://www.philorch.org/SmartSeat/Index?itemNumber=52144#/seatmap 

[pmarenson]

Please put up correct map (GA PIT and Reserved Balcony) for the following event-

Musiq Soulchild

the Novo, Los Angeles, CA

4/24/24 8PM

https://www.stubhub.com/musiq-soulchild-los-angeles-tickets-4-25-2024/event/152985505/

https://www.axs.com/events/528406/musiq-soulchild-tickets

Thanks!

[katzbautista08]

Hi Team,

Please add section PIT STANDING for the below event on the Stubhub Map.

Billy Idol
The Show - Agua Caliente Casino
|Rancho Mirage, CAThu,
Feb 08, 2024, 8:00 PM
Primary Link : https://aguacalientecasinos.com/agua-event/billy-idol-2024/
Stubhub LInk : https://www.stubhub.com/billy-idol-rancho-mirage-tickets-2-8-2024/event/152398635/?priceRange=85,100

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: The Eagles Parking  19:31
Event Date: 02/03/24
Issue to Resolve: Please update map to be clickable and interactive (Section State Garage R)
Primary Map Link: https://www.parkwhiz.com/moody-center-parking/eagles-the-long-goodbye-1385029/ 
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Chicago Bulls Parking  7PM 
Event Date: 02/03/24
Issue to Resolve: Please add section 

VIP PARKING 2000 W. MADISON ST. LOT on Stubhub map

Primary Map Link: https://www.parkwhiz.com/united-center-parking/sacramento-kings-at-chicago-bulls-1350390/
Screenshot of SH error: 

Thanks!

[Quiennie]

Hi Team,

Kindly add section Floor 1, Floor 2 and Floor 3 on stubhub map for the event below:

Paw Patrol

Tue, Mar 05, 2024, 6:00 PM

Huntington Center |Toledo, OH

stubhub link: https://www.stubhub.com/paw-patrol-live-the-great-pirate-adventure-toledo-tickets-3-5-2024/event/152...

primary link: https://www.ticketmaster.com/paw-patrol-live-the-great-pirate-toledo-ohio-03-05-2024/event/08005F49A...

Thanks,

Quiennie

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Paw Patrol  6pm
Event Date: 3/6/24
Issue to Resolve: Please update map for this event. Floor sections are missing.
Primary Map Link: https://www.ticketmaster.com/paw-patrol-live-the-great-pirate-toledo-ohio-03-06-2024/event/08005F49A...
Screenshot of SH error: 

Thanks!

[buzz1990]

I've been asking for this Madison Square Garden (MSG) map correction for 2+ years. It applies to EVERY event at MSG so please don't ask for event details. EVERY EVENT

The front 2 rows of the 200 sections at MSG (mine is Section 225, Row 2) is designated by MSG as "Gallery". StubHub's maps, used to show this Section as a separate clickable choice to look for tickets. For some reason, you eliminated the Gallery Section on the MSG map a couple of years ago. After the change, I've written many times about it and I'm told the matter is being sent to the "Mapping Dept". Nothing has changed so my tickets are mixed in with all the Rows, verbally based on price so tickets 20 rows higher than mine are shown as better values purely based on price. That are not the same since they are 20 rows higher up than mine. You also designate tickets with NO ROW designated by the seller as "Great" values when the buyer doesn't even know what Row the tickets are in.

Can't the programmers just use code from previous years (and ALL previous years) map and properly represent where my tickets are? I've had the worst results I've ever had when selling these tickets and I'm basically just trying to cover my costs. So someone looking for the 2nd row actually have to hunt through the list of all seats in Section 225  instead of clicking on the Gallery which are the first 2 Rows in the Section.

I really would appreciate it is this change could be made.

[mostlyhornets]

Wrong interactive map for the following event (yours only shows General Admission seating, a correct interactive seating chart would also show all the Reserved Seating sections)

- Event Name: Thurby

- Event Date: Thursday May 2

- Link to the event on our site: https://www.stubhub.com/thurby-louisville-tickets-5-2-2024/event/152908390/?quantity=0