Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mariefemadrid]

Hi Team,

Requesting to update the parking map of the parking event below:

Olivia Rodrigo Parking

Kaseya Center Parking|Miami, FL

Wed, Mar 06, 2024, 7:31 PM

https://www.stubhub.com/parking-passes-only-olivia-rodrigo-miami-tickets-3-6-2024/event/152301421/?q...

https://www.ticketmaster.com/kaseya-center-parking-olivia-rodrigo-miami-florida-03-06-2024/event/0D0...

Thank you!

[angeldulce18]

Hi Team,

Please update unavailable map on site for the following event:

Don Omar

Frost Bank Center

San Antonio, TX

Sun, Mar 24, 2024, 8:00 PM

Stubhub Link:

Don Omar Tickets - StubHub

Primary Link:

https://www.ticketmaster.com/event/3A005F743F74CEBE

[Mauflores]

Hi Team,

Asking for your assistance in updating the map and add these sections:
PIT RIGHT
PIT LEFT
PLATFORM GA RIGHT
PLATFORM GA LEFT

Event: Brandon Lake

Venue: Spokane Arena
Date: Fri, Mar 15, 2024, 7:00 PM

Stubhub Link: https://www.stubhub.com/brandon-lake-spokane-tickets-3-15-2024/event/152646627/

Primary Link: https://ticketswestinw.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ATWC%3AEARN24%3AE...

[leafsrule71]

StubHub event:

https://www.stubhub.com/formula-1-global-suzuka-tickets-4-5-2024/event/152019978/

Vendor Event Page:

https://tickets.formula1.com/en/f1-3309-japan/20547-stand-h

What is wrong:
the venue within Stuhbub ( Suzuka Racetrack) needs to have a NEW grandstand defined. the GrandStand H. it is missing now.

What is correct (the primary Has):

Thew Venue has a new grandstand this year: GrandStand H. this mist be defined in the Stubhub venue for this event so we can sell tickets for it. see attached screenshots. I need to be able to Select GrandStand H in the Stubhub sales page: 

[Kaela]

Air play Moon Safari - Sat Oct 12 2024 8PM at Massey Hall, Toronto, Canada

Floor is not GA, it is 100% seated.  Please fix asap, thank you!

Also FYI the band is called AIR.  They are playing their album "Moon Safari" on this tour.  Your listing rn looks like the band name is Air Plays Moon Safari.

https://www.stubhub.ca/air-play-toronto-tickets-10-12-2024/event/153197791/?quantity=2

https://www.ticketmaster.ca/event/1000605BF4922E8A?referrer=https%3A%2F%2Fwww.ticketmaster.ca%2Fair-...

[mrapt102]

Hello,

Can you please have the floor updated to reflect a section 7?

EVENT NAME: Dierks Bentley

EVENT DATE: 09/07/24 

STUBHB LINK: https://www.stubhub.com/dierks-bentley-nashville-tickets-9-7-2024/event/153066529/?quantity=0&sectio...

PRIMARY LINK: https://www.ticketmaster.com/dierks-bentley-gravel-gold-presented-by-nashville-tennessee-09-07-2024/...

THANK YOU!!!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Atlanta United Parking  0731PM
Event Date: 03/09/24
Issue to Resolve: Please add section LOT 57 on Stubhub map
Primary Map Link: https://parking.mercedesbenzstadium.com/events/207905/atlanta-united-vs-new-england-revolution--848c...
Screenshot of SH error: 

Thanks!

[kevin8205]

Please correct the seat map of the event below
- Event Name: IU (Prudential Center - Newark, NJ)
- Event Date: Jul 15 • Mon • 8:00PM • 2024

- Link to the event on our site: IU Tickets - StubHub

- A link to a correct map: 2024 IU HER World Tour Concert Tickets 2024-07-15 Newark, NJ | Ticketmaster

[mariefemadrid]

Hi Team,

Requesting to add STANDING ROOM section on the map for the event below:

Chelsea Handler

Luther Burbank Center for the Arts - Ruth Finley Person Theater|Santa Rosa, CA

Sun, Apr 14, 2024, 7:00 PM

https://www.stubhub.com/chelsea-handler-santa-rosa-tickets-4-14-2024/event/152498767/?quantity=2&sec...

https://tickets.lutherburbankcenter.org/0/5174

Thank you!

[pmarenson]

Please update the map to look like the primary:

Joyner Lucas

Riviera Theatre- Chicago, IL

5/16/24 7:30PM

https://www.stubhub.com/joyner-lucas-chicago-tickets-5-16-2024/event/153201629/

https://www.axs.com/events/534058/joyner-lucas-tickets