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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

aj123
Zamboni Driver

Re: Map Errors on Site

Hi Team,


Seeking your assistance to update the map and add GA SEATING and GA STANDING sections for below event:


Event Name: Sun Kil Moon
Venue: 3TEN Austin City Limits Live, Austin, TX
Event Date & Time: May 30, 2024, 8:00 PM


Stubhub Link: https://www.stubhub.com/sun-kil-moon-austin-tickets-5-30-2024/event/153012002/?quantity=0
Primary Link: https://www.axs.com/events/529216/sun-kil-moon-tickets


Thank you!

 

Reply
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aj123
Zamboni Driver

Re: Map Errors on Site

Hi Team,


Seeking your assistance to add a map for below event:


Event Name: Blink 182 Parking
Venue: Delta Center Parking, Salt Lake City, UT
Event Date & Time: Jul 11, 2024, 7:01 PM


Stubhub Link: https://www.stubhub.com/parking-passes-only-blink-182-salt-lake-city-tickets-7-11-2024/event/1524896...
Primary Link: https://www.parkwhiz.com/delta-center-parking-2/blink-182-one-more-time-1380736/

 

Thank you!

Reply
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JONA
Rookie

Re: Map Errors on Site

Hi Team,

Kindly add Sections EARLY BIRD and EXPRESS LINE for this event Sullivan King 06/01/2024 to match the map on Primary market with link below for reference:

https://wl.seetickets.us/event/SULLIVAN-KING-El-Paso-TX/590145?afflky=SteveVerdugo


Thanks,
Jona

Reply
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mede661
Zamboni Driver

Messed up map

Zac Brown

7/21

Map WAS right, someone "corrected" it and messed it up NO PIT!!!!!!!!!!!!!!!!! No way this ever should have been chenged, whoever added the pit needs to be fired ...idiot

Zac Brown Band Tickets - Zac Brown Band Concert Tickets and Tour Dates - StubHub

 

Correct:

Mid-State Fair | Online Ticket Office | Zac Brown Band (evenue.net)

Reply
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mariefemadrid
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Requesting for Stubhub map to be interactive for event below:

Moein

San Jose Center for Performing Arts|San Jose, CA

Sat, Jul 20, 2024, 8:30 PM

 

https://www.stubhub.com/moein-san-jose-tickets-7-20-2024/event/153383978/?

https://persiantix.com/moein-live-in-concert-san-jose-3/

Thank you!

Reply
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timbrelt
Team Mascot

Re: Map Errors on Site

- Parking only CJ Cup Byron Nelson

- May 2-5

https://thecjcupbyronnelson.org/

https://thecjcupbyronnelson.org/parking-and-directions/

 

Also, for selling parking passes Lot 11 is missing from your options.

Reply
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timbrelt
Team Mascot

Parking Options for CJ Cup Byron Nelson

Lot 11 is missing from the options field for me to sell my tickets for Lot 11 parking.  Please add it.

 

 

Reply
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HBD
Pit Crew

Re: Map Errors on Site

StubHub has the Pit Section for the Sublime with Rome concert on Sunday June 27, 2024 without rows, but they are actually reserved seats. In fact, my dashboard shows the exact tickets I have listed, with the row.

StubHub Listing: https://www.stubhub.com/sublime-with-rome-costa-mesa-tickets-7-27-2024/event/153451489/ 

Venue Page: https://etix.com/ticket/v/32301/pacific-amphitheatre-at-the-oc-fair 

Thank you!

Reply
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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please add missing sections D, E and F on map for the following event:

OAR

KEMBA LIVE!

Columbus, OH

Thu, Aug 29, 2024, 6:00 PM

 

Stubhub Link:

O.A.R. Tickets - StubHub

Reply
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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please add missing 313 sec.on map for the following event:

Koe Wetzel

Santander Arena

Reading, PA

Sat, Aug 31, 2024, 7:00 PM

 

Stubhub Link:

Koe Wetzel Tickets - StubHub

Reply
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