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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

rachellelotus
Zamboni Driver

Re: Map Errors on Site

Hi Team,Seeking your assistance to add Section Lot B,C, H, and General Parking  for below event:
Event Name: Los Angeles Dodgers at Oakland Athletics Parking
Venue: Oakland-Alameda County Coliseum Parking, Oakland, CA
Event Date & Time: Aug 02, 2024, 6:41 PM
Stubhub Link: https://www.stubhub.com/parking-passes-only-oakland-athletics-oakland-tickets-8-2-2024/event/1522345...
Primary Link: https://mlb.tickets.com/?

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katzbautista08
Zamboni Driver

Re: Map Errors on Site

REQUESTING FOR SH MAPPING

 

Event Name: Thomas Rhett  20:00 
Event Date: 08/13/24
Issue to Resolve: Requesting  the position of section E2 and E3 be changed like what position they were identified in the primary link 
Primary Map Link: https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me...
Screenshot of SH error: 

katzbautista08_0-1722574481339.png

Thanks!

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TamY
Pit Crew

Re: Map Errors on Site

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 3 Texas Rangers parking tickets that show up in the Listings column but do not show up for buyers when they click on the tickets’ lots. Please make it so that buyers will see the ticket when clicking on the corresponding lot. In this case, one of my 3 "not-mapping" tickets is in Lot B, and two are in Lot R.

Below is the information requested by the Maps Team:

 

PARKING PASSES ONLY Boston Red Sox at Texas Rangers

Friday, August 2, 2024 | 19:05 

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-8-2-2024/event/152173060... 

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot B or Lot R, my listings do not show up. They are, however, in the Listings column.

 

Here are my Listing IDs:

Listing ID : 7745171478

Listing ID : 7745188632

Listing ID : 7745213008

 

My experiences with the Map Team have been mixed. In July, they were better. I hope you will choose to keep this positive streak going and be helpful. If so, thank you. I appreciate you.

 

Sincerely,

TamY

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BMakler78
Rookie

Re: Map Errors on Site

- Event Name: Soul Coughing

- Event Date: 9/25/2024

- Link to the event on our site: https://www.stubhub.com/soul-coughing-chicago-tickets-9-25-2024/event/153791748/

- A link to a correct map: https://www.axs.com/events/594007/soul-coughing-tickets?q=Soul+Coughing

 

Need to include reserved loge and balconies like you have for other events at this venue, such as:

https://www.stubhub.com/catfish-and-the-bottlemen-chicago-tickets-10-23-2024/event/153533331/

 

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mariefemadrid
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Requesting for sections Left Platinum 2, Right Platinum 2, Gold Left 1, Gold Right 1, Gold Left 2, Gold Right 1, Silver Left 1, Silver Right 1and General Admission

https://www.stubhub.com/shinedown-doswell-tickets-8-2-2024/event/153078696/?

https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me...

Thank you!

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Waldoworld
Zamboni Driver

Re: Map Errors on Site

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SH123
Zamboni Driver

Re: Map Errors on Site

Hi team,

Kindly asking for your assistance to make the StubHub map interactive specifically for sections 508,510-513,515-516,518,527,529-538,402-411,413-415,417,420-423,425,427-437,334-339,306,318-319,322,328,201-244,117-118,1-11,13-17,19,121,131-139,C-H,A7,A1,B7,B1,101-103,140-143 and lastly, 301-305.

Primary link to the event:https://www.ticketmaster.com/def-leppard-journey-the-summer-stadium-queens-new-york-08-07-2024/event...

Link to the event on Stubhub: https://www.stubhub.com/def-leppard-flushing-tickets-8-7-2024/event/152706774/?priceOption=1,43,5555...

Please see images for your reference. Thank you in advance!

SH123_0-1722708347451.pngSH123_1-1722708357550.png

 

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dosmanoslides
Zamboni Driver

Re: Map Errors on Site

Event Name: St. Louis Blues at San Jose Sharks

Event Date: October 10th, 2024

Event Location: SAP Center in San Jose

StubHub Linkhttps://www.stubhub.com/san-jose-sharks-san-jose-tickets-10-10-2024/event/153773632/

Link to Correct Map: https://www.sapcenter.com/plan-your-visit/venue-map

Description: The SAP Center changed their configuration last winter (2023), and Stubhub's map of the SAP Center has not yet been updated to reflect the new seating. Specifically, there is a new Premium Lounge, with sections 1 through 9, which are designated PL1, PL2, PL3, etc. This new section replaced Suites P23 through P28, along with the back three rows of sections 207, 208, and 209. 

 

Here's a map of what StubHub has:

SAP_old.jpg

 

Compared to the official map:

SAP_new.jpg

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event:

Zach Williams

Lyric Theater Arkansas Harrison, AR

Sat, Aug 24, 2024, 8:00 PM

 

Kindly add sections Lawn, ADA left and ADA Right.

 

Link to the event on StubHub.com:

https://www.stubhub.com/zach-williams-harrison-tickets-8-24-2024/event/154247418/


Link to the event from the primary ticket provider:

https://ticketpeak.co/lyrictheatre/events/9183-Zach%20Williams%20at%20the%2050th%20Anniversary%20of%...

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event:

Rumours ATL - A Fleetwood Mac Tribute

The Ramkat Winston-Salem, NC

Sat, Sep 07, 2024, 8:00 PM

 

Kindly change Floor Reserved section into Floor General Admission.

 

Link to the event on StubHub.com:

https://www.stubhub.com/rumours-atl-tribute-to-fleetwood-mac-winston-salem-tickets-9-7-2024/event/15...


Link to the event from the primary ticket provider:

https://www.etix.com/ticket/p/30590808/rumours-atla-fleetwood-mac-tribute-winstonsalem-the-ramkat

 

Thnaks!

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