Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mariefe_madrid]

Hi Team,

Requesting to add  SPORTS COMPLEX GARAGE section on the map for the event below:

Nardo Wick Parking

Vystar Veterans Memorial Arena Parking|Jacksonville, FL

Sat, Dec 30, 2023, 7:31 PM

https://www.stubhub.com/parking-passes-only-nardo-wick-jacksonville-tickets-12-30-2023/event/1525910...

https://www.parkwhiz.com/vystar-veterans-memorial-arena-parking/nardo-wick-friends-1386722/

Thank you...

[jtdoyle1]

For the Iowa Hawkeyes at Iowa State Cyclone's Women's basketball game on Wednesday, December 6th, 2023 at 6pm I feel like the map on StubHub is a little misleading for the buyer.  Iowa State is selling General Admission tickets for the Upper/200 Level seats but that isn't really clarified where the General Admission seats are on the map or description. Your map makes it look like the General Admission seats are on the lower level and there isn't a way to specify this when selling tickets with your dropdown menu choices. The General Admission tickets would be upper level sections 204-240 for this game.

Your Map: Iowa State Cyclones Women's Basketball Tickets - StubHub

Iowa States Map: Women's Basketball Tickets Second Level - Iowa State University Athletics (cyclones.com)

[jtdoyle1]

I see you have updated the map on StubHub but it still isn't correct.  You are showing the Lower Level section behind the baskets as General Admission now but those are reserved for students and Jr. Cyclone Club members.  It is ONLY the Upper Level sections 204-240 that are for the General Admission tickets (241, 242, 201-203 are also reserved for students for this game)

Your listing: Iowa State Cyclones Women's Basketball Tickets - StubHub

Correct Map for this game shown on right side of this page (also see diagram below): Women's Basketball Tickets Second Level - Iowa State University Athletics (cyclones.com)

[mariefe_madrid]

Hi Team,

Requesting to add  SPORTS COMPLEX GARAGE section on the map for the event below:

Cody Johnson Parking

Vystar Veterans Memorial Arena Parking|Jacksonville, FL

Sat, Feb 17, 2024, 7:00 PM

https://www.stubhub.com/parking-passes-only-cody-johnson-jacksonville-tickets-2-17-2024/event/152354...

https://www.parkwhiz.com/vystar-veterans-memorial-arena-parking/cody-johnson-the-leather-tour-136524...

[jtdoyle1]

This is true for all Iowa State Men's Basketball Event parking but I am looking at specifically to sell for the Parking Passes Only Iowa Corn Cy-Hawk Series Iowa Hawkeyes vs. Iowa State Cyclones Men's Basketball on Thursday, Dec. 7th, 2023.  Your parking map is incorrect: Iowa State Cyclones Basketball Tickets - StubHub

Here is the correct parking map and section labels from Iowa State: 2023_MBB_Parking_Map_Revised.pdf - Iowa State University Athletics (cyclones.com)

[lotus_gaymarie]

Event:

Ringling Bros B&B Circus Parking

Amerant Bank Arena Parking | Sunrise, FL

Sat, Jan 27, 2024, 7:01 PM

Kindly fix parking map - Lots D and A should be General Parking Lot.

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-ringling-bros-and-barnum-and-bailey-circus-sunrise-sunri...

Link to the event from the primary ticket provider:

https://seatgeek.com/ringling-bros-and-barnum-bailey-presents-the-greatest-show-on-earth-tickets/par...

Thanks!

[aj123]

Hi Team,

Seeking your assistance to add Sections Lot A, Lot B, Lot C, Lot P and VIP Parking for below event:

Event Name: Creed Parking
Venue: Ameris Bank Amphitheatre Parking, Alpharetta, GA
Event Date & Time: Sep 25, 2024, 7:01 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-3-doors-down-alpharetta-tickets-9-25-2024/event/15252546...
Primary Link: https://concerts.livenation.com/creed-summer-of-99-tour-alpharetta-georgia-09-25-2024/event/0E005F5A...

Thank you!

[lotus_gaymarie]

Event:

Luis Miguel Parking

Amerant Bank Arena Parking (Formerly FLA Live Arena) | Sunrise, FL

Thu, Jun 06, 2024, 8:01 PM

Kindly update parking map for this event - Lot A and D should be General Parking Lot.

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-luis-miguel-sunrise-tickets-6-6-2024/event/152143248/?qu...

Link to the event from the primary ticket provider:

https://seatgeek.com/luis-miguel-tickets/parking/2024-06-06-8-pm/6098692?irclickid=SYaWQ1UskxyPR7Xxy...

Thanks!

[mrapt102]

Hello,

Can you please have your map updated to match the Primary?

EVENT NAME: Phil Wickham

EVENT DATE: 03/15/24 at 7p

STUBHUB LINK: https://www.stubhub.com/phil-wickham-springfield-tickets-3-15-2024/event/152576287/?quantity=2

PRIMARY LINK: https://www.ticketmaster.com/phil-wickham-i-believe-tour-springfield-missouri-03-15-2024/event/06005...

Thanks!

[katzbautista08]

Event Name: We Them Ones Comedy Tour Parking  08PM 
Event Date: 05/05/24
Issue to Resolve: Please add missing section (Sports Complex Garage) and make it interactive/clickable
Primary Map Link: https://www.parkwhiz.com/vystar-veterans-memorial-arena-parking/we-them-one-s-comedy-tour-1383461/ 
Screenshot of SH error: 

Thanks!