Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mrapt102]

Hello,

Can you please have your map updated to reflect the primary map?

EVENT NAME: Netflix Is A Joke: Anthony Jeselnik

EVENT DATE: 5/10/24 at 945p

STUBHUB LINK: https://www.stubhub.com/netflix-is-a-joke-fest-los-angeles-tickets-5-10-2024/event/153123358/?quanti...

PRIMARY LINK: https://www.axs.com/events/521227/netflix-is-a-joke-presents-anthony-jeselnik-tickets

THANK YOU!!!

[shtickets1]

The interactive map for Guaranteed Rate Field Parking (Chicago White Sox MLB Team) is not correct for all 2024 games. In the current interactive map, RED parking passes are excluding Lot B.  The interactive map should show that Red parking pass holders can park in lots A, B, C and G.  Below is a link to the Chicago White Sox parking website:

https://www.mlb.com/whitesox/ballpark/transportation/parking#purchase

Below is a Stubhub link to opening day:

https://www.stubhub.com/parking-passes-only-chicago-white-sox-chicago-tickets-3-28-2024/event/152168...

[lotus_gaymarie]

Event:

Phil Wickham and Brandon Lake

UW Milwaukee Panther Arena | Milwaukee, WI

Thu, Aug 15, 2024, 7:00 PM

Kindly add the event map on Stubhub.

Link to the event on StubHub.com:

https://www.stubhub.com/phil-wickham-milwaukee-tickets-8-15-2024/event/153234413/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/phil-wickham-brandon-lake-summer-worship-milwaukee-wisconsin-08-15-2024...

Thanks!

[CMorse]

wrong: SH currently has entire venue set as GA

Correct: must add seating, here is link and picture:

https://www.ticketmaster.ca/laura-ramoso-sit-up-straight-tour-montreal-quebec-11-08-2024/event/31006...

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Phil Wickham  7PM
Event Date:  8/23/24
Issue to Resolve: Please add Section General Admission PIT 1 and 2 on the map
Primary Map Link: https://www.ticketmaster.com/phil-wickham-brandon-lake-summer-worship-oakland-california-08-23-2024/... 
Screenshot of SH error: 

Thanks!

[katzbautista08]

Hi Team,

Seeking your assistance to update event map (add all the Sections) for below event:

Event Name: Atlanta Hawks Parking
Venue: State Farm Arena Parking, Atlanta, GA
Event Date & Time: Mar 28, 2024, 7:31 PM
Stubhub Link: https://www.stubhub.com/parking-passes-only-atlanta-hawks-atlanta-tickets-3-28-2024/event/151768219/...
Primary Link: https://www.ticketmaster.com/state-farm-arena-parking-hawks-vs-atlanta-georgia-03-28-2024/event/0E00...

[TamY]

Hi,

Does anybody know when the Dodgers parking map will be back? Opening Day at Dodger Stadium is tomorrow afternoon.

The image in place of the map is of a young woman with long, blonde hair at a concert and the language there says that this is a "general admission event." I last saw that image a lot during the Viagogo integration. There is general parking at Dodger Stadium, but there are many parking lots at different, higher prices from the general lots. 

If anyone has information, I'd appreciate it!

Thank you,

TamY

[pmarenson]

Please update the seating map to include the GA PIT section. Thanks!

The Avett Brothers

The Rady Shell at Jacobs Park- San Diego, CA

10/6/24 7:30PM

https://www.stubhub.com/the-avett-brothers-san-diego-tickets-10-6-2024/event/153274808/?quantity=2

https://purchasing.sandiegosymphony.org/9359?queueittoken=e_safetynet~q_a8d2b5b4-75e1-4eae-a769-6c82...

[lotus_gaymarie]

Event:

Chelsea Cutler

Stubbs BarBQ | Austin, TX

Thu, Mar 28, 2024, 8:00 PM

Kindly add the event map and include these sections:

General Admisison

Liberty Lunch VIP 

Link to the event on StubHub.com:

https://www.stubhub.com/chelsea-cutler-austin-tickets-3-28-2024/event/152475746/?quantity=0

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/chelsea-cutler-the-beauty-is-everywhere-austin-texas-03-28-2024/event/3...

Thanks!

[mrapt102]

Hello

Can you please have your map updated to reflect the correct floor layout?

EVENT NAME: Los Tucanes De Tujuana

EVENT DATE: 08/30/24 at 8p

STUBHUB LINK: https://www.stubhub.com/los-tucanes-de-tijuana-dodge-city-tickets-8-30-2024/event/153314971/?quantit...

PRIMARY LINK: https://www.ticketmaster.com/los-tucanes-de-tijuana-dodge-city-kansas-08-30-2024/event/06006066A2223...

THANK YOU!!!