Dang! I listed 2 tickets for a Saturday matinee, turns out my tickets are for Sunday. Buyer unfortunatey cannot use the tickets for Sunday, now what?!? I cannot seem to cancel the sale, can the buyer? Should I just re-post the tickets for Sunday & try to sell again? Thanks in advance!! Craig
This will be an expensive lesson learned. If you can not supply replacement tickets then Stubhub will charge you a penalty equal to 100% of the value of the sale. You would be able to relist the Sunday tickets. You can cancel by either calling Stubhub at 866-788-2482 or by going to your sales and indicating that you dont have the tickets. Good luck.
Hi @Ans3519
Contacting the buyer is against Stubhub's terms and conditions. You should call Stubhub at 866-788-2482.