Oh no!!! Accidentally listed wrong date, tickets sold, now what?!?

[cparsons1971]

Dang! I listed 2 tickets for a Saturday matinee, turns out my tickets are for Sunday. Buyer unfortunatey cannot use the tickets for Sunday, now what?!? I cannot seem to cancel the sale, can the buyer? Should I just re-post the tickets for Sunday & try to sell again? Thanks in advance!! Craig

[Melpik · Accepted solution]

Hi @cparsons1971 

This will be an expensive lesson learned.  If you can not supply replacement tickets then Stubhub will charge you a penalty equal to 100% of the value of the sale.  You would be able to relist the Sunday tickets. You can cancel by either calling Stubhub at 866-788-2482 or by going to your sales and indicating that you dont have the tickets.  Good luck.

[Ans3519]

Did you get this resolved? I did the same thing but my buyer is not responding to let me know if he can go to the correct concert. I’m wondering what to do now.

[Melpik]

Hi @Ans3519 

Contacting the buyer is against Stubhub's terms and conditions.  You should call Stubhub at 866-788-2482.

[Alivemary3567]

Did you ever get a resolution for this? The same has just happened to me

[bossfan]

There is really no good resolution for this.  Call Stubhub 866-STUBHUB, ask them to contact the buyer to see if they are willing to take the tickets that you have.  If not, then you are on the hook for non-delivery of tickets and a 100% penalty.