cancel
Showing results for 
Search instead for 
Did you mean: 
If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

elness
Zamboni Driver

Re: Map Errors on Site

Event: Michael Buble

Venue: Golden 1 Center, Sacramento

Date: 9/24/2022

 

Wrong venue map: https://www.stubhub.com/michael-buble-sacramento-tickets-9-24-2022/event/105266271/

 

Stubhub map: WRONG!Stubhub map: WRONG!

Correct venue map: https://www.ticketmaster.com/an-evening-with-michael-buble-sacramento-california-09-24-2022/event/1C...Venue map: RIGHT!Venue map: RIGHT!

 

 

This is a serious map error, because it mistakenly represents that Section 2 is at front stage center, but it's actually Section 4 at front stage center, because the stage is extended via a runway towards the FOH mixer. Sections 1 and 2 flank the runway and stage on the left and right.

Reply
Loading...
fulfillment
Stagehand

Re: Map Errors on Site

Hello,

Please update the Floor Section. Currently, SH map has Front Orchestra and Rear Orchestra. These sections should be one Floor section only as per tm primary map.

SH Link: https://www.stubhub.com/nurse-blake-tucson-tickets-9-29-2022/event/105262901/
TM Link: https://www.ticketmaster.com/nurse-blake-the-pto-comedy-tour-tucson-arizona-09-29-2022/event/19005C7...

hank you.

Reply
Loading...
angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update unavailable event map.

 

Stubhub Link

Lynyrd Skynyrd Tickets - StubHub

 

Primary Link

https://www.thebige.com/reservations.aspx?pid=2331&iid=2473

Reply
Loading...
angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update unavailable event map.

 

Stubhub Link:

NGHTMRE Tickets - StubHub

 

Primary Link:

NGHTMRE: DRMVRSE TOUR Tickets Nov 26, 2022 Dallas, TX | Ticketmaster

 

Reply
Loading...
angeldulce18
Zamboni Driver

Re: Map Errors on Site

Reply
Loading...
angeldulce18
Zamboni Driver
Reply
Loading...
Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 


Please update map on Stubhub for this event:

 

Jay Leno
Saturday, October 08, 2022 8:00 PM CDT
Beau Rivage Theatre — Biloxi, Mississippi


Stubhub Link: https://www.stubhub.com/event/150190207?

Primary Link: https://www.ticketmaster.com/event/1B005CAEBD797AE4


Thanks,

Quiennie

Reply
Loading...
Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance for a 3rd follow-up regarding the map for this event: 

Event Name: Taylor Tomlinson

Venue: Clowes Memorial Hall

Event Date & Time:  Dec 16, 2022, 7:00 PM

Stubhub Link: https://www.stubhub.com/taylor-tomlinson-indianapolis-tickets-12-16-2022/event/150231744/?clickref=1...

Primary Link: https://www.ticketmaster.com/event/05005B4600C65765?wt.mc_id=EML_TMNT533880_556246_0[PC_eventImage&e... taylorj.JPG

Reply
Loading...
Lotusjoyce
Zamboni Driver

Re: Map Errors on Site

No Map on site

please update the Stubhub map into General Admission All ages and General Admission 21+ 

 

Bad Omens (Moved from Bossanova Ballroom)

Roseland Theater|Portland, OR

Tue, Nov 15, 2022, 6:30 PM

 

https://event.etix.com/ticket/online/performanceSale.do?performance_id=5586843&method=restoreToken

 

Thank you

Reply
Loading...
Vina
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Kindly please add a map for below event:

 

Event Name -Testament
Event Date -Oct 01, 2022
Event Time -6:00 PM
Venue -London Music Hall - Ontario|London, ON
Event Link -https://www.ticketmaster.ca/event/10005C99CF94425B?wt.mc_id=EML_TMNT533881_554663_0[PC_eventImage&et_cid=TM_...


Thanks!

Reply
Loading...
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here