cancel
Showing results for 
Search instead for 
Did you mean: 
If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Jolly
Stagehand

Re: Section missing for Taylor Swift

Any idea how long it will take before these seats get added?
Reply
Loading...
Petunia1977
Pit Crew

Re: Section missing for Taylor Swift

I've been begging for this to be fixed for five days now and nothing.

Reply
Loading...
sopaq
Rookie

Re: Section missing for Taylor Swift

I'm having the same issue. Section W115, row A
Reply
Loading...
springcleaning
Pit Crew

Re: Section missing for Taylor Swift

The map you guys have listed is not the same as the Ticketmaster one where the tickets actually come from. Can you please have it reflect the actual seat/section map?
Reply
Loading...
Petunia1977
Pit Crew

Re: Section missing for Taylor Swift

Can we please get an update on this?
Thanks so much.
Reply
Loading...
cookieman35
Stagehand

Re: Section missing for Taylor Swift

Section missing for Taylor Swift sec112 row 28.  Thank you

Reply
Loading...
sopaq
Rookie

Re: Section missing for Taylor Swift

I'm having the same issue. Section W115, row A

Reply
Loading...
springcleaning
Pit Crew

Re: Section missing for Taylor Swift

Stubhub’s map is not correct at all in many places. Section 237 is listed on their site split as 2 L and R but the actual map from Ticketmaster doesn’t have that and it’s just section 237.
Reply
Loading...
pangster6
Rookie

Re: Map Errors on Site

Hi there,

You have an incorrect seating chart for Taylor Swift for her Toronto dates:
Nov 14, 15, 16, 21, 22 and 23, 2024:

https://www.stubhub.ca/taylor-swift-toronto-tickets-11-23-2024/event/152129139/?

Correct seating chart:
https://www.ticketmaster.ca/taylor-swift-the-eras-tour-toronto-ontario-11-23-2024/event/10005F01FCD2...

Thanks
Reply
Loading...
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here