Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mariefe_madrid]

Hi Team,

Requesting to add the map seat for the event below:

Rochester Philharmonic Orchestra - Harry Potter and the Half Blood Prince

Eastman Theatre|Rochester, NY

Fri, Oct 20, 2023, 8:00 PM

https://www.stubhub.com/rochester-philharmonic-orchestra-rochester-tickets-10-20-2023/event/15210466...

https://my.rpo.org/1107/1149

Thank you!

[ticketjen1983]

Taylor Swift - all Toronto shows have incorrect seat map; posted map on stubhub is not reflecting new numbering and seat reconfiguration at Rogers in the lower bowl (100s). 

WRONG: https://www.stubhub.ca/taylor-swift-toronto-tickets-11-21-2024/event/152129140/?quantity=2 

RIGHT: https://www.ticketmaster.ca/taylor-swift-the-eras-tour-toronto-ontario-11-14-2024/event/10005F01FAA1... 

[Nately]

Hi, I’m selling tickets at Section 133 Row 11 for the Taylor Swift 2024 Rogers Centre concert but the section wasn’t in the list, what is the fix for this?

[katzbautista08]

Event Name: Les Miserables
Event Date: 1/14/24 7pm
Issue to Resolve: Please update map to be clickable
Primary Map Link: https://tickets.liedcenter.org/2894/2902
Screenshot of SH error: 

Thanks!

[Quiennie]

Hi Team,

Please make section Balcony, Orchestra and Orchestra Pit interactive for this event:

Beetlejuice - The Musical
Sep 30 • Sat • 7:30PM • 2023
Mary W. Sommervold Hall at Washington Pavilion, Sioux Falls, SD, USA

Stubhub link: https://www.stubhub.com/beetlejuice-the-musical-sioux-falls-sioux-falls-tickets-9-30-2023/event/1521...?

Kindly see the link below for your reference:
https://portland5.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3APCPA%3ALIT23%3AAS0907...

Thanks,

Quiennie

[angeldulce18]

Hi Team,

Please update unavailable map for the following event:

Stomp

Washington Pavilion of Arts & Science

Sioux Falls, SD

Tue, Jun 11, 2024, 7:30 PM

Stubhub Link:

Stomp Tickets - StubHub

Primary Link:

Seat selection on map [Washington Pavilion | 11.06.2024 - 19:30 | STOMP] - Washington Pavilion (secu...

[Quiennie]

Hi Team,

Please update seat map on Stubhub for this event:

Rochester Philharmonic Orchestra - Harry Potter and

the Half Blood Prince in concert
Oct 20 • Fri • 8:00PM • 2023
Eastman Theatre - Complex, Rochester, NY, USA

Stubhub Link: https://www.stubhub.com/rochester-philharmonic-orchestra-rochester-tickets-10-20-2023/event/15210466...

Primary Link: https://rpo.org/event/harry-potter-and-the-half-blood-prince/2023-10-20/


Thanks,

Quiennie

[Chelle22]

Hi Team, 

Seeking your assistance to add event map for below event:
Event Name: Stomp
Venue: Washington Pavilion of Arts & Science, Sioux Falls, SD
Event Date & Time: Jun 12, 2024, 7:30 PM
Stubhub Link: https://www.stubhub.com/stomp-sioux-falls-tickets-6-12-2024/event/152125677/?
Primary Link: https://wpmi-3encore.shop.secutix.com/selection/event/seat?

[TeamStubHub]

Thank you for the heads up on this! We'll get this sent over to our mapping team right away!

[Chelle22]

Hi Team, 

Seeking your assistance to add event map for below event:
Event Name: Beetlejuice - The Musical
Venue: Washington Pavilion of Arts & Science, Sioux Falls, SD
Event Date & Time: Sep 30, 2023, 2:00 PM
Stubhub Link: https://www.stubhub.com/beetlejuice-sioux-falls-tickets-9-30-2023/event/152051658/?
Primary Link: https://wpmi-3encore.shop.secutix.com/selection/event/seat?