StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

katzbautista08 · ‎10-26-2023

Event Name: Galantis
Event Date: 11/11/2023
Issue to Resolve: Please update time to 0930PM
Primary Map Link: https://www.ticketmaster.com/event/01005F16E2AE67C3
Screenshot of SH error:

Thanks!

lotustixmalou · ‎10-27-2023

Hi team,

Please, change Floor section to General Admissionon map of below event. See attached map image for reference,
Jacquees
Aztec Theatre, San Antonio, TX
November 14, 2023, 8:00 PM

Stubhub link: https://www.stubhub.com/jacquees-san-antonio-tickets-11-14-2023/event/152196506/

Primary ticket provider link: https://concerts.livenation.com/jacquees-sincerely-for-you-tour-san-antonio-texas-11-14-2023/event/3...

lotustixmalou · ‎10-27-2023

Hi team,

Please, change map of below event. See attached map image for reference,
Ali Siddiq
Masonic Temple, Detroit, MI
January 27, 2024, 7:00 PM

Stubhub link: https://www.stubhub.com/ali-siddiq-detroit-tickets-1-27-2024/event/152391690/

Primary ticket provider link: https://www.axs.com/events/504802/ali-siddiq-tickets

lotustixmalou · ‎10-27-2023

Hi team,

Please, change Floor right, Floor left, Mezzanine and Balcony to General Admission on map of below event. See attached map image for reference,
Pop Evil
Bogarts, Cincinnati, OH
November 19, 2023, 5:30 PM

Stubhub link: https://www.stubhub.com/pop-evil-cincinnati-tickets-11-19-2023/event/152264273/

Primary ticket provider link: https://concerts.livenation.com/pop-evil-flesh-bone-tour-cincinnati-ohio-11-19-2023/event/16005F1EB3...