Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[pmarenson]

Please put up the seating map for the following event:

Taking Back Sunday

The Sound- Del Mar, CA

4/17/24 8PM

https://www.stubhub.com/taking-back-sunday-del-mar-tickets-4-17-2024/event/153096482/

https://www.ticketmaster.com/taking-back-sunday-del-mar-california-04-17-2024/event/0A00604FCAE526DB

Thanks!

[beskathy]

The map on your site for Stagecoach Music Festival being held April 26-28, 2024 is incorrect. Here is the link to the event https://stagecoachfestival.com/  If you go to "Passes" and then under Corral Reserved Seating you click on "View Location" you will see the correct seating chart. Your failure to update the seating chart on your site is affecting the sales of my tickets. My seats are center stage but with the incorrect seating chart you have posted it makes my seats look like they are far off to the right side. I have contacted you multiple times to have this fixed to no avail. PLEASE POST THE CORRECT SEATING CHART ASAP

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Philadelphia Orchestra Giselle at 530pm 
Event Date: 3/9/24 
Issue to Resolve: Please update map to only 1 section only. (PARQUET)
Primary Map Link: https://philadelphiaballet.org/23-24-season/giselle/
Screenshot of SH error: 

Thanks!

[RmOropesa]

hi team,

Kindly update the Balcony section to the Mezzanine Section for the below event;

Gregory Alan Isakov
Arlington Theatre|Santa Barbara, CA
Fri, Mar 08, 2024, 8:00 PM

Stubhub: https://www.stubhub.com/gregory-alan-isakov-santa-barbara-tickets-3-8-2024/event/152560995/?sections...
Primary Link: https://tix.axs.com/EwhKMwAAAAA092EaAQAAAACl%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fEEFybGluZ3RvblRoZWF0cmUA%2...

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Hippie Sabotage 20:00 
Event Date:  03/25/24
Issue to Resolve: Please update map to be clickable/interactive
Primary Map Link: https://tickets.toozany.com/tickets/423799
Screenshot of SH error: 

Thanks!

[pmarenson]

Please put up the map for the following event:

They Might Be Giants

Vic Theatre, Chicago, IL

6/19/24 8PM

https://www.stubhub.com/they-might-be-giants-chicago-tickets-6-19-2024/event/153074965/

https://www.axs.com/events/531042/they-might-be-giants-tickets

[pmarenson]

Please add the pit section:

Bayside 

The Wiltern- Los Angeles, CA

4/17/24 6PM

https://www.stubhub.com/bayside-los-angeles-tickets-4-17-2024/event/152952754/

https://concerts.livenation.com/bayside-the-worse-things-than-being-los-angeles-california-04-17-202...

[Indiana_Jones]

Please fix the map for Blake Shelton in Tacoma, WA on Fri March 15 at the Tacoma Dome. Floor sec. 3 & 4 are still white and not easily clickable. https://www.stubhub.com/blake-shelton-tacoma-tickets-3-15-2024/event/152464268/?quantity=2

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Veeze  8PM
Event Date: 3/6/24
Issue to Resolve: Please add correct map for this event.
Primary Map Link: https://www.etix.com/ticket/online/performanceSale.do?method=selectPerformance&performance_id=403445...
Screenshot of SH error: 

Thanks!

[Austinh159]

Incorrect seat map for ALL Orlando Solar Bears Games at Kia Center in Orlando, FL

Especially Sec 101, where row 16 is listed as front row but rows go all the way down to row 6

Incorrect:

https://www.stubhub.com/orlando-solar-bears-tickets/category/723612?agqi=e759cec2d7c830195b5eb235735...


Correct Seating Chart:

https://www.mapaplan.com/seating-plan/orlando-amway-center-arena-detailed-row-numbers-chart/high-res...