Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[lotus_gaymarie]

Event:

Chelsea Cutler

Stubbs BarBQ | Austin, TX

Thu, Mar 28, 2024, 8:00 PM

Kindly add the event map and include these sections:

General Admisison

Liberty Lunch VIP 

Link to the event on StubHub.com:

https://www.stubhub.com/chelsea-cutler-austin-tickets-3-28-2024/event/152475746/?quantity=0

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/chelsea-cutler-the-beauty-is-everywhere-austin-texas-03-28-2024/event/3...

Thanks!

[mrapt102]

Hello

Can you please have your map updated to reflect the correct floor layout?

EVENT NAME: Los Tucanes De Tujuana

EVENT DATE: 08/30/24 at 8p

STUBHUB LINK: https://www.stubhub.com/los-tucanes-de-tijuana-dodge-city-tickets-8-30-2024/event/153314971/?quantit...

PRIMARY LINK: https://www.ticketmaster.com/los-tucanes-de-tijuana-dodge-city-kansas-08-30-2024/event/06006066A2223...

THANK YOU!!!

[aj123]

Hi Team,

Seeking your assistance to make Section B interactive (clickable) for below event:

Event Name: Chayce Beckham
Venue: Choctaw Casino Hotel Pocola, Pocola, OK
Event Date & Time: Apr 05, 2024, 8:00 PM

Stubhub Link: https://www.stubhub.com/chayce-beckham-pocola-tickets-4-5-2024/event/152774482/?
Primary Link: https://www.ticketmaster.com/chayce-beckham-pocola-oklahoma-04-05-2024/event/0C005F45C2943989

Thank you!

[Quiennie]

Hi Team,

Kindly change the current stubhub map to correct seat map: 

Add the following section:

- Main Floor (1,2,3,4)
- Loge (Left, Right and Center)
- Balcony (5,6,7,8)

Stubhub link: https://www.stubhub.com/sesame-street-live-say-hello-minneapolis-tickets-5-18-2024/event/152622543/?...

primary link: https://www.ticketmaster.com/sesame-street-live-say-hello-minneapolis-minnesota-05-18-2024/event/060...

Thanks,

Quiennie

[bagonhead]

All the MLB Minnesota Twins home games seem to be missing the Delta SKY360 Suite in center field. I think I remember it being on stubhub last year. All the other ticketing sites seem to have it. I prefer stubhub though. Don't make me switch please 🙂

See Twins ballpark map here: https://www.mlb.com/twins/ballpark/seat-map

[Mauflores]

Hi Team,

Please update the map and add these sections:

Floor and Balcony General Admission
GA MEZZ

Event: Sierra Ferrell
Venue: The Eastern Atlanta, GA
Date:  Thu, May 09, 2024, 8:00 PM

Stubhub Link:https://www.stubhub.com/sierra-ferrell-atlanta-tickets-5-9-2024/event/152581098/?quantity=0&listingI...

Primary Link: https://www.axs.com/events/510468/sierra-ferrell-tickets 

[Quiennie]

Hi Team,

Kindly add the correct seat map on stubhub for the event below:

O.A.R.
Aug 14 • Wed • 8:00PM • 2024
KettleHouse Amphitheater, Bonner, Montana, USA

Stubhub link: https://www.stubhub.com/o-a-r-bonner-tickets-8-14-2024/event/152617821/?quantity=0

Primary link: https://www.ticketmaster.com/event/1E005F9691BE11AF?brand=logjampresents

Thanks,

Quiennie

[SPine119]

Hi team, 

Event: 311, AWOLNATION, & Neon Trees

Location: Cleveland, Ohio

Venue: Jacob's Pavilion

https://www.stubhub.com/311-cleveland-tickets-7-28-2024/event/153235462/?quantity=1

The show listing is incorrect. This is a GA pit show, the options for selling are for when there is a seated pit. There are no sections 1-3 on the floor for this show. 

On Stubhub:

AXS: https://tix.axs.com/fp3dHgAAAAD3ed5VAgAAAABW%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fDkphY29ic1BhdmlsaW9uAP%2f%...

[kom_Won]

It might depend on how you listed them. If you did a direct relist after buying through the button below your tickets, they may not come up as recommended if there are other options. Even more expensive ones. 

I think I have a pretty good idea of why this happens... but I'll keep it to myself.

[lotus_gaymarie]

Event:

Tampa Bay Rays Parking

Tropicana Field Parking | Saint Petersburg, FL

Sun, Mar 31, 2024, 1:41 PM

Kindly update the parking map and make it interactive.

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-tampa-bay-rays-st-petersburg-tickets-3-31-2024/event/152...

Link to the event from the primary ticket provider:

https://www.mlb.com/rays/ballpark/transportation/parking#advancesingle

Thanks!