Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[angeldulce18]

Hi Team,

Please update and fix not interactive seating map for the following event:

Angel Olsen

Door Community Auditorium

Fish Creek, WI

Fri, Sep 20, 2024, 7:00 PM

https://www.stubhub.com/angel-olsen-fish-creek-tickets-9-20-2024/event/153615582/?quantity=0

[TamY]

Hi,

Please help with a listing that is showing up in the Listing column but does not show up when buyers click the map lot. Here is your required information:

Event name: PARKING PASSES ONLY Arizona Diamondbacks at Texas Rangers

Event date: Today, Tuesday, May 28, 2024

Link to the event on your site: https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-5-28-2024/event/15217200...

Link to a correct map: Your map is correct. It's just that my ticket that shows up in the Listings column does not show up when buyers click on that section (Lot B) of the map.

The ListingID # is 7448024694

Please know that I am frustrated by months of inaction here and am taking steps to get things going. 

Thank you for your help (if you choose to give it, and in a timely manner). I appreciate it.

Sincerely,

TamY

[Mauflores]

Hi Team,

Asking for your assistance in updating the map for this eevent and add these sections:
A
B
C
GENERAL ADMISSION

Event:Hermanos Gutierrez
Venue:McMenamins Grand Lodge
Date:Tue, Aug 06, 2024, 6:30 PM

Stubhub Link:https://www.stubhub.com/hermanos-gutierrez-forest-grove-tickets-8-6-2024/event/153418537/?quantity=0

Primary Link: https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me... 

[mariefemadrid]

Hi Team,

Following up with the request for Stubhub map to be interactive:

Angel Olsen

Door Community Auditorium|Fish Creek, WI

Fri, Sep 20, 2024, 7:00 PM

https://www.stubhub.com/angel-olsen-fish-creek-tickets-9-20-2024/event/153615582/?quantity=2

Thank you!

[mariefemadrid]

Hi Team,

Requesting to change Floor Reserved to Floor Unreserved GA

Angel Olsen

The Vogel at Count Basie Center for the Arts|Red Bank, NJ

Mon, Sep 30, 2024, 7:30 PM

https://www.stubhub.com/angel-olsen-red-bank-tickets-9-30-2024/event/153436380/?quantity=2

Thank you!

[mariefemadrid]

Hi team,

Requesting to add Section A, B and C on the Stubhub map for the event below:

Hermanos Gutierrez

McMenamins Grand Lodge|Forest Grove, OR

Tue, Aug 06, 2024, 6:30 PM

https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me...

Thank you!

[Zreel02]

Hi Team,

Seeking your assistance to add the balcony section below event:

Event Name: Danny Ocean

Venue: Roseland Theater

Event Date & Time:

September 15, 2024 8:00 PM

Stubhub Link: Danny Ocean Tickets - StubHub

Primary Link: https://www.etix.com/ticket/p/50775662/danny-ocean-portland-roseland-theater

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Sublime with Rome  0730PM
Event Date: 7/19/24
Issue to Resolve: Please make the map interactive/clickable for this event 
Primary Map Link: https://midstatefair.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AMSF%3AMSF24%3AMSF0...
Screenshot of SH error: 

Thanks!

[lotus_gaymarie]

Event:

Excision

The Criterion OKC | Oklahoma City, OK

Wed, Jun 19, 2024, 6:30 PM

Kindly add seated sections BB and CC.

Link to the event on StubHub.com:

https://www.stubhub.com/excision-oklahoma-city-tickets-6-19-2024/event/152265491/?quantity=2

Link to the event from the primary ticket provider:

https://www.etix.com/ticket/p/59222294/excisionnexus-tour-oklahoma-city-the-criterion

Thanks!

[lotus_gaymarie]

Event:

Excision

The Criterion OKC | Oklahoma City, OK

Wed, Jun 19, 2024, 6:30 PM

Kindly add the event map.

Link to the event on StubHub.com:

https://www.stubhub.com/excision-oklahoma-city-tickets-6-19-2024/event/152265491/?quantity=2

Link to the event from the primary ticket provider:

https://www.etix.com/ticket/p/59222294/excisionnexus-tour-oklahoma-city-the-criterion

Thanks!