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If a venue map on StubHub isn’t right or your listing isn’t mapping correctly, please tell us through our Maps Request form here

 

The Maps Request Form is your direct access to the Maps Team!

So we can resolve your request as efficiently as possible, please review some frequently asked questions

below to ensure we get the most complete and helpful information.

 

What can I submit?

  • Map Design Errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Best Value / Best Seat Errors (Coming Soon)
  • Wrong Event Name, Venue, Date, Time
  • Missing Events on site
  • Requests regarding Seller Comments

Why do I need the full Stubhub.com Event URL?

The Full URL contains important Event data that gets automatically parsed into our workflow. This means less work for you when submitting requests!

Good URL example:

https://www.stubhub.com/ali-wong-tickets-ali-wong-los-angeles-wiltern-theatre-9-28-2019/event/104184276/?sort=

Bad URL example:

https://www.stubhub.com/event/104184276

Will I get a follow up?

If you indicate that you require a follow up on the form, we will confirm when your issue is resolved.

If you do not require follow up, but more information is required to process your request, we will reach out via the email address provided in the form.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the Event Date.

How do I escalate an issue?

In most cases, your request should be handled within 2-6 business days. If, after that time, your issue is still unresolved, please contact our Customer Experience Team for escalation.

mikecm
Zamboni Driver

Re: NEW Map Errors on Site

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mikecm
Zamboni Driver

Re: NEW Map Errors on Site

Seating map is incorrect for this event. Makes my front row center seats look like somehting dlse completely

 

 

Gov't Mule 8/12/2022  5 pm  Westville Music Bowl New Haven. CT  

 

https://www.stubhub.com/event/150205147?quantity=2&sections=&ticketClasses=&listingId=&listingQty=

 

Primary seller with correct seating included 

 

https://www.axs.com/events/434668/gov-t-mule-tickets

 

 

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SamM7
Zamboni Driver

Re: NEW Map Errors on Site

Hi Team,

Seeking your assistance to make map available and link it to skybox for below event:

Alabama
The Barnyard Entertainment Venue Sharpsburg, KY
Aug 06, 2022, 5:30 PM

Primary Link:
https://www.etix.com/ticket/p/8040980/alabama-sharpsburg-the-barnyard-entertainment-venue

Stubhub Link:
https://www.stubhub.com/alabama-sharpsburg-tickets-8-6-2022/event/150302805/?clickref=1100lvX7GoeE&u...

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SamM7
Zamboni Driver

Re: NEW Map Errors on Site

Team,

 

Seeking your assistance to add FLOOR section for below event:

Cody Johnson
Resch Center Green Bay, WI
Nov 12, 2022, 7:30 PM

 

Primary Link: https://ticketstar.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3APMI%3ARC22%3ACJ1112%...

 

Stubhub Link: https://www.stubhub.com/cody-johnson-green-bay-tickets-11-12-2022/event/105286920/?clickref=1011lw2B...

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stlblues
Backup Singer

Re: NEW Map Errors on Site

Pleae correct the map for:

Boz Scaggs: Out of The Blues Tour 2022

Wed • Aug 17 • 7:30 PM
The Factory, Chesterfield, MO
 
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ticketmvp
Headliner

Re: NEW Map Errors on Site

Please unpin this as this is no longer working as hasn't since the merger. If you have created or are going to create a new way to report map errors, then update this page.

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phish19
Backup Singer

Re: NEW Map Errors on Site

Please add Field General Admission for the following events:

 

https://www.stubhub.com/phish-commerce-city-tickets-9-2-2022/event/105203358/

 

https://www.stubhub.com/phish-commerce-city-tickets-9-4-2022/event/105201928/

 

There is currently no way to distinguish between GA Stands and GA Field when listing. Please correct this ASAP! Thanks

 

You can look at the Saturday night of these shows to see it done correctly:

https://www.stubhub.com/phish-commerce-city-tickets-9-3-2022/event/105204399/

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SamM7
Zamboni Driver

Re: NEW Map Errors on Site

Hi Team,

 

Seeking your assistance to add seat map for below event

 

Bazzi
House of Blues Houston Houston, TX
Tue, Oct 18, 2022, 7:00 PM
Primary Link: https://concerts.livenation.com/event/3A005CFDA07A3432

Stubhub Link: https://www.stubhub.com/bazzi-houston-tickets-10-18-2022/event/150330775

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SamM7
Zamboni Driver

Re: NEW Map Errors on Site

Hi Team,

 

Seeking your assistance to add seat map for below event

 

The Wallflowers
Fox Theatre Tucson Tucson, AZ
Tue, Oct 11, 2022, 8:00 PM

Primary Link: https://foxtucson.com/event/the-wallflowers/tickets/

Stubhub Link: https://www.stubhub.com/wallflowers-tucson-tickets-10-11-2022/event/150321358

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Community Log-In Changes May 1st
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Read about the changes here