StubHub Community

bossfan · 2 hours ago

You can call 866-Stubhub. But, I think that Stubhub is going to tell you that they won’t refund you right now based on an assumed ID required entry. You might have to try to use the tix and actually get refused entry before they will even consider a refund request.

bossfan · yesterday

It might help if you tell us what venue and event you are looking at.

bossfan · Friday

You should call for help. 866-Stubhub

bossfan · Wednesday

Stubhub is a 3rd party reseller. Sellers set the prices and they will sometimes adjust their selling price based on market demand.

bossfan · Tuesday

If the event was rescheduled and not canceled then you are not eligible for a refund. But you should have gotten a better response to your ticket problem than a voucher and reselling the tickets. If you received the wrong tickets then Stubhub should have contacted the seller and/or offered you replacement tickets for the right time.

bossfan · Monday

Probably not since the event still took place.

bossfan · a week ago

Call 866-Stubhub

bossfan · a week ago

It’s too late now that your tickets were purchased. If you cancel your sale you will get a penalty of 100% of the sale amount. So transfer your tickets and hope what you’re worried about doesn’t happen.

bossfan · 2 weeks ago

Parking passes are a separate listing and transaction from ticket listings and transactions. You can call Stubhub, tell them that you would like to send the parking pass to the ticket buyer, and see what they suggest. 866-Stubhub

bossfan · 2 weeks ago

Educated guess - 80% chance that you will not have a problem, 20% chance that you will have a problem.

bossfan · 3 weeks ago

Excellent, I’m happy for you that it was resolved in your favor.

bossfan · a month ago

First off there are separate listings for game tickets and parking tickets so you probably clicked on the parking listings. Second, it clearly says Light St. Garage. Sorry to say, but in my opinion this is your error, although I will grant you that it is misleading that there are seat numbers so call Stubhub and see what they say, 866-Stubhub. My guess is that they will tell you it is your error.

bossfan · a month ago

Not saying it’s fair that the seller waited until the last moment to deliver the tix. But since the seller delivered you are probably not going to get refunded by Stubhub.

bossfan · ‎12-26-2024

You should call Stubhub for help with this. 866-Stubhub

bossfan · ‎12-25-2024

OK well I don't think you will get refunded but if you want to waste some of your time then call Stubhub 866-Stubhub.

bossfan · ‎12-25-2024

Sorry that happened but you're not going to get a refund on parking that you purchased.

bossfan · ‎12-24-2024

Leafs got killed so I'd say that the seller did you a favor. Now call them 866-Stubhub and tell them what happened and that you need a refund.

bossfan · ‎12-21-2024

@jack533 Wow, I couldn’t have said that better myself. Oh wait, I pretty much did say that.

bossfan · ‎12-21-2024

Call 866-Stubhub for help

bossfan · ‎12-16-2024

Sorry but Stubhub did not steal your money. While your situation is unfortunate, whatever mistake you made trying to resell when you did not know what you were doing is what lost you the money. I’m not agreeing with what happened though. I’ve got to say that why would you spend $600 on a football game if you’re on a very fixed income. Poor decision, especially not understanding how to use Stubhub to resell your tickets without making the costly mistake.

bossfan · ‎12-15-2024

It’s your responsibility to track your profit or loss for tax purposes. While it would be helpful you don’t need Stubhub to activate that field.

bossfan · ‎12-14-2024

Call 866-Stubhub see if they can help

bossfan · ‎12-14-2024

Call 866-Stubhub

bossfan · ‎12-13-2024

Call Stubhub they can edit the delivery date on your listing 866-Stubhub

bossfan · ‎12-13-2024

Stubhub is not going to answer you on here. You can call them but don’t expect them to help you with this type of issue. Maybe call AXS and see what they say about this? 866-Stubhub

bossfan · ‎12-12-2024

Call 866-Stubhub to ask them to help you list your tickets.

bossfan · ‎12-12-2024

Stubhub would try to get you comparable tickets but if they can’t then the only option is a refund. Note that comparable means same price that you paid, not a comparable location.

bossfan · ‎12-12-2024

If it can’t be transferred then you can’t sell on Stubhub

bossfan · ‎12-12-2024

You bought the wrong tix or sent the wrong tix?

bossfan · ‎12-12-2024

That doesn’t sound right. You should be able to use the AXS account you created with tour email used. Not sure why you are needing to use “fake” email accounts.

bossfan · ‎12-12-2024

Call 866-Stubhub. Stubhub customer service is hit or miss so good luck.

bossfan · ‎12-12-2024

Call 866-Stubhub. Stubhub customer service is hit or miss so good luck.

bossfan · ‎12-11-2024

There is nothing that can be done. It's bad luck that happened to you but it is not a refundable issue that you were stuck in traffic.

bossfan · ‎12-10-2024

Comparable replacement tickets is based on price you paid, not comparable location.

bossfan · ‎12-09-2024

Unfortunately yes, it is very normal

bossfan · ‎12-09-2024

Sorry but you can't get a refund because of a medical emergency. No site, whether Ticketmaster or a third party site, would do that.

bossfan · ‎12-06-2024

Sorry that happened, but really you paid $1500 for Grinch tickets??

bossfan · ‎12-06-2024

FYI VIP benefits do not transfer to the buyer. It could be that with the concert tomorrow it is too close to the event date to list the tickets. I think that listings drop off within 48 hours of the event date.

bossfan · ‎12-06-2024

866-Stubhub

bossfan · ‎12-05-2024

I am older so most of my concert attending days are behind me. I have to say that between face value cost and the ease of using reselling sites I feel bad for the current concert buying generation.

bossfan · ‎12-05-2024

bossfan · ‎12-05-2024

Season ticket holders at the venues might have been offered presale access. Other listings could be speculative.

bossfan · ‎12-05-2024

866-Stubhub

bossfan · ‎12-03-2024

Meetup sales are not allowed on Stubhub, could be why your buyer is rejecting the transfer. There is not supposed to be any communication with your buyer. You will be getting dinged with a penalty by Stubhub.

bossfan · ‎12-03-2024

Call Stubhub and ask them if they can edit the delivery date on your listing. 866-Stubhub

bossfan · ‎12-03-2024

Payment is 5-8 business days so has the 2 week period covered 8 business days? You can call Stubhub at 866-Stubhub.

bossfan · ‎12-03-2024

Nothing you can do but wait to see if you get the ticket. If ticket doesn’t arrive then you can call Stubhub but the resolution might be a refund instead of a replacement ticket

bossfan · ‎12-03-2024

You will be charged 100% of the sale for the ticket that you can’t deliver. It’s a standard non delivery penalty, doesn’t matter that you didn’t get paid on it.

bossfan · ‎12-03-2024

We all know that Aerosmith tour was canceled. But if for some reason the promoter did not officially change the status from postponed to cancel then the Stubhub does not intiate the refund process. Call to find out why no refund yet. 866-Stubhub.

bossfan · ‎12-02-2024

It only matters if the venue is checking ID to the name on the tickets.

bossfan · ‎12-02-2024

Call 866-Stubhub

bossfan · ‎12-01-2024

Call 866-Stubhub Payment is 5-8 business days after the event date.

bossfan · ‎12-01-2024

Why didn’t you check your tickets when you accepted the transfer? At this point you probably need to dispute with credit card company.

bossfan · ‎11-28-2024

I told you what may be happening. Call Stubhub 866-Stubhub

bossfan · ‎11-28-2024

Stubhub sometimes lowers your asking price to make your tickets more competitve. But your payout should be based on what your asking price was.

bossfan · ‎11-22-2024

You may not get all of your money back, it depends on what the secondary market prices are like. If the amount you need to get back is more than what similar tickets are priced at then you will hvae to competitively price them in order to have a chance of them getting sold. There is no guarentee of a sale so if your plan is to sell your tickets and buy other ones then you could end up with extra tickets. What is the delivery date that your confirmation email shows, that is when you can expect to receive the tickets.

bossfan · ‎11-22-2024

Call Stubhub 866-Stubhub

bossfan · ‎11-22-2024

866-Stubhub

bossfan · ‎11-20-2024

Picture of the ticket may not be good advice if the venue does not accept pictures of the barcode on the phone.

bossfan · ‎11-20-2024

@AntiStub If you received incorrect tickets for a venue that you did not purchase then call Stubhub for help 866-Stubhub. If you purchased the wrong venue then that is on you and Stubhub will not refund or exchange those tickets. You will have to resell and buy for the correct venue. You can also call Stubhub if you need help listing those tickets.

bossfan · ‎11-20-2024

Call Stubhub for help 866-Stubhub

bossfan · ‎11-19-2024

There is nothing that you can do. The promoter has to change the status from postponed to canceled.

bossfan · ‎11-19-2024

Call Stubhub 866-Stubhub

bossfan · ‎11-19-2024

@uvitti The normal procedure is that your seller sends tix to you and then you send to your buyer. If you will only have a 3 hour window then call Stubhub for advice maybe they can have your seller send to your buyer. Not sure they will do that but if your seller doesn’t deliver to your buyer then confirm that you will not be responsible for not delivering to your buyer.

bossfan · ‎11-18-2024

If the listing indicate obstructed view and you still bought them then that is on you. If the listing did not say it was obstructed view then you need to call Stubhub 866-Stubhub.

bossfan · ‎11-18-2024

Stop trying to resolve by email. Call them 866-Stubhub

bossfan · ‎11-15-2024

Most times ticket transfer gets turned on 24-48 hours in advance. But if for your event ticket transfer is not allowed at all then it is likely that the seller will not be able to transfer the tickets to you.

bossfan · ‎11-15-2024

All your questions can be answered in one way. The seller is obligated to deliver tickets by the date that was on the listing. So if that is after Christmas then no you won’t have them in time for Christmas. And while the seller is supposed to deliver the tickets there is enough complaints on here that it’s possible you will not get them. As for cancellation of the sale you can’t do that. And if you dispute with credit card company while your delivery date has not come yet then you’d probably lose the dispute.

bossfan · ‎11-15-2024

Yes

bossfan · ‎11-13-2024

Was there a delivery date on your sales confirmation? If there was a delivery date then the seller has until that date to deliver the tickets.

bossfan · ‎11-12-2024

What does this mean, refund for SELLING???

bossfan · ‎11-10-2024

It’s unlikely that your listing will sell that fast, but I suppose you can get a CSR on the phone first. It doesn’t take that long to create a listing so maybe the CSR will hold while you create it.

bossfan · ‎11-10-2024

Call Stubhub and ask them to edit the listing for the transfer date that you need to have. 866-Stubhub

bossfan · ‎11-08-2024

If the same seller and all 4 tickets were in the one listing then no, not typical.

bossfan · ‎11-08-2024

You can call Stubhub and ask them to set the transfer date on the listing.

bossfan · ‎11-08-2024

I think that you have to hope that your buyer returns the tickets. Keep calling Stubhub to ask them to contact the buyer to return the tickets. Maybe as a season ticket holder you can call your ticket rep and see if the tickets can be voided and new ones issued to you. Although if the STH terms for your team prohibits third party resale then you won’t want to tell your rep that you sold on Stubhub.

bossfan · ‎11-04-2024

You should call the venue

bossfan · ‎11-04-2024

Well the answer was I wouldn't try to sell Dice tickets on Stubhub, but you do you.

bossfan · ‎11-04-2024

I've had sales canceled for this reason, however it wasn't that close to the start of the event. You are not going to get Stubhub to do anything for you. Good luck with the AG, I doubt they'll be interested enough to create a case.

bossfan · ‎11-04-2024

I don't think you should try to sell Dice tickets as the problems that you are encountering will most likely lead to aggravation for you.

bossfan · ‎11-04-2024

Sometimes ticket transfer is restricted until 24-48 hours before the event date. So I suggest that you wait to confirm that any tickets you buy can be transfered.

bossfan · ‎11-04-2024

Was the event canceled or reschedued? If rescheduled then the tickets you have should be valid for the rescheduled date. You can verify that with the venue

bossfan · ‎11-03-2024

The penalty charge has nothing to do with being paid or not. The charge is because you can’t deliver tickets that you sold so Stubhub has to try to replace them.

bossfan · ‎11-02-2024

You will be charged 100% of your sale. This is why you should not post tickets on multiple sites.

bossfan · ‎11-01-2024

SInce you eventually got your tickets then I'm not sure what talking to Stubhub is going to accomplish for you but you can call 866-Stubhub

bossfan · ‎10-31-2024

You've been posting for weeks that you were having issues with Stubhub, so why would you think it was a good idea to buy more tickets last week?

bossfan · ‎10-31-2024

You are supposed to transfer the tickets to the buyer, not to Stubhub

bossfan · ‎10-30-2024

You should heave received, or should soon receive, a ticket transfer email. Call Stubhub for help 866-Stubhub

bossfan · ‎10-30-2024

When is the event date

bossfan · ‎10-28-2024

No you can’t. You need to keep them available in case the buyer is waiting until last minute to accept them.

bossfan · ‎10-27-2024

You should call to find out. 866-Stubhub

bossfan · ‎10-16-2024

Call 866-Stubhub

bossfan · ‎10-16-2024

866-Stubhub

bossfan · ‎10-16-2024

You've been refunded, there is nothing more that they will do to "make it right"

bossfan · ‎10-16-2024

You do not have to wait for the buyer to accept. Once you have done the transfer then you can mark your sale as completed. See if you have that option, if not and you want to confirm that you are all set with your part of the sale then you can call Stubhub 866-Stubhub.

bossfan · ‎10-15-2024

If both of your listings sold then you have a problem as you are obligated to deliver tickets.

bossfan · ‎10-15-2024

Call 866-Stubhub for help with this

bossfan · ‎10-15-2024

Call 866-Stubhub

bossfan · ‎10-15-2024

Did you call? 866-Stubhub

bossfan · ‎10-12-2024

Stubhub can’t make the seller transfer, but they will charge the seller 100% of the sale for not completing it.

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