StubHub Community

bossfan · yesterday

OK well I don't think you will get refunded but if you want to waste some of your time then call Stubhub 866-Stubhub.

bossfan · yesterday

Sorry that happened but you're not going to get a refund on parking that you purchased.

bossfan · Tuesday

Leafs got killed so I'd say that the seller did you a favor. Now call them 866-Stubhub and tell them what happened and that you need a refund.

bossfan · Saturday

@jack533 Wow, I couldn’t have said that better myself. Oh wait, I pretty much did say that.

bossfan · Saturday

Call 866-Stubhub for help

bossfan · a week ago

Sorry but Stubhub did not steal your money. While your situation is unfortunate, whatever mistake you made trying to resell when you did not know what you were doing is what lost you the money. I’m not agreeing with what happened though. I’ve got to say that why would you spend $600 on a football game if you’re on a very fixed income. Poor decision, especially not understanding how to use Stubhub to resell your tickets without making the costly mistake.

bossfan · 2 weeks ago

It’s your responsibility to track your profit or loss for tax purposes. While it would be helpful you don’t need Stubhub to activate that field.

bossfan · 2 weeks ago

Call 866-Stubhub see if they can help

bossfan · 2 weeks ago

Call 866-Stubhub

bossfan · 2 weeks ago

Call Stubhub they can edit the delivery date on your listing 866-Stubhub

bossfan · 2 weeks ago

Stubhub is not going to answer you on here. You can call them but don’t expect them to help you with this type of issue. Maybe call AXS and see what they say about this? 866-Stubhub

bossfan · 2 weeks ago

Call 866-Stubhub to ask them to help you list your tickets.

bossfan · 2 weeks ago

Stubhub would try to get you comparable tickets but if they can’t then the only option is a refund. Note that comparable means same price that you paid, not a comparable location.

bossfan · 2 weeks ago

If it can’t be transferred then you can’t sell on Stubhub

bossfan · 2 weeks ago

You bought the wrong tix or sent the wrong tix?

bossfan · 2 weeks ago

That doesn’t sound right. You should be able to use the AXS account you created with tour email used. Not sure why you are needing to use “fake” email accounts.

bossfan · 2 weeks ago

Call 866-Stubhub. Stubhub customer service is hit or miss so good luck.

bossfan · 2 weeks ago

Call 866-Stubhub. Stubhub customer service is hit or miss so good luck.

bossfan · 2 weeks ago

There is nothing that can be done. It's bad luck that happened to you but it is not a refundable issue that you were stuck in traffic.

bossfan · 2 weeks ago

Comparable replacement tickets is based on price you paid, not comparable location.

bossfan · 2 weeks ago

Unfortunately yes, it is very normal

bossfan · 2 weeks ago

Sorry but you can't get a refund because of a medical emergency. No site, whether Ticketmaster or a third party site, would do that.

bossfan · 3 weeks ago

Sorry that happened, but really you paid $1500 for Grinch tickets??

bossfan · 3 weeks ago

FYI VIP benefits do not transfer to the buyer. It could be that with the concert tomorrow it is too close to the event date to list the tickets. I think that listings drop off within 48 hours of the event date.

bossfan · 3 weeks ago

866-Stubhub

bossfan · 3 weeks ago

I am older so most of my concert attending days are behind me. I have to say that between face value cost and the ease of using reselling sites I feel bad for the current concert buying generation.

bossfan · 3 weeks ago

bossfan · 3 weeks ago

Season ticket holders at the venues might have been offered presale access. Other listings could be speculative.

bossfan · 3 weeks ago

866-Stubhub

bossfan · 3 weeks ago

Meetup sales are not allowed on Stubhub, could be why your buyer is rejecting the transfer. There is not supposed to be any communication with your buyer. You will be getting dinged with a penalty by Stubhub.

bossfan · 3 weeks ago

Call Stubhub and ask them if they can edit the delivery date on your listing. 866-Stubhub

bossfan · 3 weeks ago

Payment is 5-8 business days so has the 2 week period covered 8 business days? You can call Stubhub at 866-Stubhub.

bossfan · 3 weeks ago

Nothing you can do but wait to see if you get the ticket. If ticket doesn’t arrive then you can call Stubhub but the resolution might be a refund instead of a replacement ticket

bossfan · 3 weeks ago

You will be charged 100% of the sale for the ticket that you can’t deliver. It’s a standard non delivery penalty, doesn’t matter that you didn’t get paid on it.

bossfan · 3 weeks ago

We all know that Aerosmith tour was canceled. But if for some reason the promoter did not officially change the status from postponed to cancel then the Stubhub does not intiate the refund process. Call to find out why no refund yet. 866-Stubhub.

bossfan · 3 weeks ago

It only matters if the venue is checking ID to the name on the tickets.

bossfan · 3 weeks ago

Call 866-Stubhub

bossfan · 4 weeks ago

Call 866-Stubhub Payment is 5-8 business days after the event date.

bossfan · 4 weeks ago

Why didn’t you check your tickets when you accepted the transfer? At this point you probably need to dispute with credit card company.

bossfan · a month ago

I told you what may be happening. Call Stubhub 866-Stubhub

bossfan · a month ago

Stubhub sometimes lowers your asking price to make your tickets more competitve. But your payout should be based on what your asking price was.

bossfan · ‎11-22-2024

You may not get all of your money back, it depends on what the secondary market prices are like. If the amount you need to get back is more than what similar tickets are priced at then you will hvae to competitively price them in order to have a chance of them getting sold. There is no guarentee of a sale so if your plan is to sell your tickets and buy other ones then you could end up with extra tickets. What is the delivery date that your confirmation email shows, that is when you can expect to receive the tickets.

bossfan · ‎11-22-2024

Call Stubhub 866-Stubhub

bossfan · ‎11-22-2024

866-Stubhub

bossfan · ‎11-20-2024

Picture of the ticket may not be good advice if the venue does not accept pictures of the barcode on the phone.

bossfan · ‎11-20-2024

@AntiStub If you received incorrect tickets for a venue that you did not purchase then call Stubhub for help 866-Stubhub. If you purchased the wrong venue then that is on you and Stubhub will not refund or exchange those tickets. You will have to resell and buy for the correct venue. You can also call Stubhub if you need help listing those tickets.

bossfan · ‎11-20-2024

Call Stubhub for help 866-Stubhub

bossfan · ‎11-19-2024

There is nothing that you can do. The promoter has to change the status from postponed to canceled.

bossfan · ‎11-19-2024

Call Stubhub 866-Stubhub

bossfan · ‎11-19-2024

@uvitti The normal procedure is that your seller sends tix to you and then you send to your buyer. If you will only have a 3 hour window then call Stubhub for advice maybe they can have your seller send to your buyer. Not sure they will do that but if your seller doesn’t deliver to your buyer then confirm that you will not be responsible for not delivering to your buyer.

bossfan · ‎11-18-2024

If the listing indicate obstructed view and you still bought them then that is on you. If the listing did not say it was obstructed view then you need to call Stubhub 866-Stubhub.

bossfan · ‎11-18-2024

Stop trying to resolve by email. Call them 866-Stubhub

bossfan · ‎11-15-2024

Most times ticket transfer gets turned on 24-48 hours in advance. But if for your event ticket transfer is not allowed at all then it is likely that the seller will not be able to transfer the tickets to you.

bossfan · ‎11-15-2024

All your questions can be answered in one way. The seller is obligated to deliver tickets by the date that was on the listing. So if that is after Christmas then no you won’t have them in time for Christmas. And while the seller is supposed to deliver the tickets there is enough complaints on here that it’s possible you will not get them. As for cancellation of the sale you can’t do that. And if you dispute with credit card company while your delivery date has not come yet then you’d probably lose the dispute.

bossfan · ‎11-15-2024

Yes

bossfan · ‎11-13-2024

Was there a delivery date on your sales confirmation? If there was a delivery date then the seller has until that date to deliver the tickets.

bossfan · ‎11-12-2024

What does this mean, refund for SELLING???

bossfan · ‎11-10-2024

It’s unlikely that your listing will sell that fast, but I suppose you can get a CSR on the phone first. It doesn’t take that long to create a listing so maybe the CSR will hold while you create it.

bossfan · ‎11-10-2024

Call Stubhub and ask them to edit the listing for the transfer date that you need to have. 866-Stubhub

bossfan · ‎11-08-2024

If the same seller and all 4 tickets were in the one listing then no, not typical.

bossfan · ‎11-08-2024

You can call Stubhub and ask them to set the transfer date on the listing.

bossfan · ‎11-08-2024

I think that you have to hope that your buyer returns the tickets. Keep calling Stubhub to ask them to contact the buyer to return the tickets. Maybe as a season ticket holder you can call your ticket rep and see if the tickets can be voided and new ones issued to you. Although if the STH terms for your team prohibits third party resale then you won’t want to tell your rep that you sold on Stubhub.

bossfan · ‎11-04-2024

You should call the venue

bossfan · ‎11-04-2024

Well the answer was I wouldn't try to sell Dice tickets on Stubhub, but you do you.

bossfan · ‎11-04-2024

I've had sales canceled for this reason, however it wasn't that close to the start of the event. You are not going to get Stubhub to do anything for you. Good luck with the AG, I doubt they'll be interested enough to create a case.

bossfan · ‎11-04-2024

I don't think you should try to sell Dice tickets as the problems that you are encountering will most likely lead to aggravation for you.

bossfan · ‎11-04-2024

Sometimes ticket transfer is restricted until 24-48 hours before the event date. So I suggest that you wait to confirm that any tickets you buy can be transfered.

bossfan · ‎11-04-2024

Was the event canceled or reschedued? If rescheduled then the tickets you have should be valid for the rescheduled date. You can verify that with the venue

bossfan · ‎11-03-2024

The penalty charge has nothing to do with being paid or not. The charge is because you can’t deliver tickets that you sold so Stubhub has to try to replace them.

bossfan · ‎11-02-2024

You will be charged 100% of your sale. This is why you should not post tickets on multiple sites.

bossfan · ‎11-01-2024

SInce you eventually got your tickets then I'm not sure what talking to Stubhub is going to accomplish for you but you can call 866-Stubhub

bossfan · ‎10-31-2024

You've been posting for weeks that you were having issues with Stubhub, so why would you think it was a good idea to buy more tickets last week?

bossfan · ‎10-31-2024

You are supposed to transfer the tickets to the buyer, not to Stubhub

bossfan · ‎10-30-2024

You should heave received, or should soon receive, a ticket transfer email. Call Stubhub for help 866-Stubhub

bossfan · ‎10-30-2024

When is the event date

bossfan · ‎10-28-2024

No you can’t. You need to keep them available in case the buyer is waiting until last minute to accept them.

bossfan · ‎10-27-2024

You should call to find out. 866-Stubhub

bossfan · ‎10-16-2024

Call 866-Stubhub

bossfan · ‎10-16-2024

866-Stubhub

bossfan · ‎10-16-2024

You've been refunded, there is nothing more that they will do to "make it right"

bossfan · ‎10-16-2024

You do not have to wait for the buyer to accept. Once you have done the transfer then you can mark your sale as completed. See if you have that option, if not and you want to confirm that you are all set with your part of the sale then you can call Stubhub 866-Stubhub.

bossfan · ‎10-15-2024

If both of your listings sold then you have a problem as you are obligated to deliver tickets.

bossfan · ‎10-15-2024

Call 866-Stubhub for help with this

bossfan · ‎10-15-2024

Call 866-Stubhub

bossfan · ‎10-15-2024

Did you call? 866-Stubhub

bossfan · ‎10-12-2024

Stubhub can’t make the seller transfer, but they will charge the seller 100% of the sale for not completing it.

bossfan · ‎10-12-2024

The seller can’t do that and is not supposed to directly contact you. You need to call Stubhub 866-Stubhub

bossfan · ‎10-12-2024

Call 866-Stubhub

bossfan · ‎10-09-2024

866-Stubhub

bossfan · ‎10-09-2024

How were the tix transferred to you? If from Ticketmaster then your tix should be in your Ticketmaster account.

bossfan · ‎10-09-2024

866-Stubhub

bossfan · ‎10-08-2024

You can't cancel the order.

bossfan · ‎10-08-2024

You should not resell your tickets again. If the buyer does not accept the tickets then you will still get paid as long as you have completed your transfer. Keep all of your transfer documentation until you get paid.

bossfan · ‎10-08-2024

You can but you will be penalized 100% of the sale.

bossfan · ‎10-07-2024

NO

bossfan · ‎10-07-2024

Call Stubhub 866-Stubhub and ask them to set the delivery date for you

bossfan · ‎10-07-2024

You can do what you want, but as an NHL season ticket holder myself I would not be happy if I gave somone my tickets and then they turned around and resold them on Stubhub. Some NHL clubs will take away season tickets that are resold on a third party resale site. If you don't want the tickets, then instead of trying to profit from someone's generosity while jeopardizing their season tickets, why don't you give them to someone that might enjoy going to the game.

bossfan · ‎10-07-2024

So it sounds like your buyer declined the ticket transfer? They can’t decide to not accept the tickets in hope of getting a refund. I believe that since you completed your sale then you should still get paid. You need to call Stubhub 866-Stubhub to tell them what happened and give them your documentation that you transferred the tickets.

bossfan · ‎10-05-2024

Has the event taken place?

bossfan · ‎10-03-2024

Call 866-Stubhub. Tell them that since the buyer accepted your transfer you no longer have access to the tickets to resend them.

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