StubHub Community

bossfan · Thursday

I have no idea what you should do. USA Stubhub might pass you off to international Stubhub when they find out that you are in the UK. International Stubhub might just do the same thing and pass you off to USA Stubhub. My best guess, and this is not ideal, is to wait unitl you are in the USA and then maybe you'll be able to download the USA version of Stubhub?

bossfan · Thursday

There is nothing that you can do. This is a Stubhub problem that happened when the platforms of Stubhub and Viagogo merged over 2 weeks ago. Many complaints on here so this is not an issue unique to your Rangers tix.

bossfan · Thursday

I'm not sure why you got the notice that Stubhub attempted to pay you. Could be part of the many issues after the merger. But Stubhub does not pay until 5-8 business days after the event. Since your event is postponed and not canceled there is nothing that you can do but wait for the event to be rescheduled or canceled.

bossfan · Wednesday

If it is only a $1.00 then Stubhub was probably doing a test to verify your Paypal account details. It should be a temporary charge that will be reversed.

bossfan · a week ago

You should have the email address in your confirmation email, unless the Viagogo merger changed that. But if you think that you sent it to the right email and you have confirmed the sale on your sales page then your job is done. It is not your responsibility to make sure that the buyer accepts a transfer.

bossfan · a week ago

Send a message to @TeamStubHub

bossfan · 2 weeks ago

The seller is obligated to send you the tickets. You will have to call Stubhub 866-788-2482 or send a message to @TeamStubHub to get help.

bossfan · 2 weeks ago

You can't you are not supposed to contact the seller, and besides the seller is not the one that you need to contact as the seller is not required to help you. You cannot exchange the tickets or get a refund. You will have to resell what you bought and buy the ones that you want. Reach out to Stubhub and ask them to waive the selling fees.

bossfan · 2 weeks ago

bossfan · 2 weeks ago

When you sell your tickets on Stubhub you are obligated to deliver the tickets to the buyer. You may not have been paid yet but the buyer has already paid Stubhub and is expecting the tickets. If you do not complete the sale you will be charged a 100% penalty.

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