StubHub Community

Robdub66 · Friday

This is a horrible new thing stubhub is doing! I need to know the seat numbers so I can get tickets exactly where I want.

Melpik · Thursday

I think you may have to wait until you are American soil to download the app and see your tickets. The fact that you can see your tickets on the website is a good sign that you should be able to access the tickets when you are in the States.

bossfan · Thursday

There is nothing that you can do. This is a Stubhub problem that happened when the platforms of Stubhub and Viagogo merged over 2 weeks ago. Many complaints on here so this is not an issue unique to your Rangers tix.

Melpik · Thursday

If the show is cancelled then your sale is cancelled and you would receive a refund from your original point of purchase and your buyer would get a refund from Stubhub. if your show is rescheduled then you will be paid by Stubhub 5-8 Business days After the event. In the interim while the show is postponed you are in limbo until the event falls under one of the above scenarios.

MarieR0 · Wednesday

I have the same tickets! Did you get in? Or is it this Saturday coming & I read the date wrong? Lol

bossfan · Wednesday

If it is only a $1.00 then Stubhub was probably doing a test to verify your Paypal account details. It should be a temporary charge that will be reversed.

madness · a week ago

This is happening to me also. So Frustrating that there not Fixing this

Wheelz97 · a week ago

They will only answer you with a form letter response saying that they will back to you later and that they are prioritizing their response to "immediate" needs, which is a load of crap. I have been awaiting payment for 17 days and spent over 6 hours on the phone/hold over this time. No email responses and my threads get whacked. I'm done with StubHub!! this will get whacked also.

fgraziano · a week ago

This was very helpful thank you. I double checked and i did use the correct email. I would just hate to see the person not get their tix but i took it as far as i can.

Krazejeff321 · 2 weeks ago

My advice is file a dispute with your credit card, they have the power to deal with this. Considering you can't get help from stubhub right now..

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