StubHub Community

alltalk90 · yesterday

Thanks for your reply. I contacted support and they were helpful. Whatever the issue was with the ticket barcodes, they managed to resolve the problem and the tickets' sale went through.

bossfan · Monday

If your tickets sold and you could not fulfill the sale then Stubhub is very strict about that. You can call them but chances are that you will not get the non fulfillment penalty reversed. 866-Stubhub

mbnyc · Sunday

Did you get a resolution to this? I have the same issue/question.

bossfan · Saturday

Just FYI if you don't use an accountant and do your own taxes then the gross sales on the 1099k probably includes the Stubhub commission you paid. You need to report the gross sales to match your 1099k and then subtract out the Stubhub commission fees and your ticket cost to arrive at the net profit that you need to pay your taxes on. I'm not going to give you tax advice so you will need to research how to report your 1099k info.

bossfan · Friday

You can call Stubhub for info, but in general the cancdlation needs to be acknowledged by Stubhub before any refund will be issued by them.

bossfan · Friday

Call Stubhub 866-Stubhub

ChiTickets · a week ago

Just updating this situation for the benefit of anyone who stumbles onto it while considering buying tickets from Stubhub. I'm not saying this happens with every order, but it is happening with mine. - I placed two orders and received incorrect tickets. One pair was 9 rows back from where they were listed. One pair said "Obstructed view" when the Stubhub listing did not say that. - Stubhub agreed I received incorrect tickets for both orders. They had me transfer both sets to Stubhub. They told me they would send me a link to pick new tickets or get a refund in time for the event. - I called all week and up until 5 minutes before the event. I never received a link for new tickets and I never was refunded. Now, I've been calling Stubhub since the event and now they are telling me they don't know if I will be refunded and they have no information if/when this will be resolved.

bossfan · 2 weeks ago

So did you make a mistake with the date when you listed? If the mistake is yours then you are not going to get the charge reversed.

gkausch · 2 weeks ago

I did want to weigh in with the final resolution to my issue, in case it does someone else some good. StubHub did indeed refund every cent of the money I went out of pocket for to get the tickets shipped. I had to call customer service to remind them, after I had received the payment for the tickets themselves, but no shipping reimbursement. The call was brief and I had the additional funds sent to me within a few days. I still think there should be a better process in place for a multi-billion dollar corporation, rather than to put the responsibility on the seller to go out of pocket for shipping, however briefly. In a perfect world, customer service reps should be able to clear the error message I was receiving when trying to print to prepaid label, or be able to email me a backup label in extenuating circumstances like these. The process definitely seems backwards and a bit sketchy. But that said, they did make me whole, right down to the penny.

bossfan · 2 weeks ago

This sounds more like an Intuit Dome problem than a Stubhub or Ticketmaster problem. My suggestion is to call the Intuit Dome box office and see what they have to say.

bossfan · 2 weeks ago

You can start with this https://support.stubhub.com/folders/61000196683-listing-tickets-and-managing-listings

Melpik · 2 weeks ago

Hi @sbeaupre If the buyer is unable to transfer the tickets then Stubhub will provide you with a refund.

ChiTickets · 2 weeks ago

i have gotten help on many orders directly through stubhub community before

bossfan · 2 weeks ago

I don't understand your issue. Call Stubhub for help 866-Stubhub

JDGConcertgramz · a month ago

I ended up just forwarding the email with the tix as PDF attachments, and the Buyer accepted them and the sale was marked as completed on Stubhub.

bossfan · a month ago

You can't get a refund, you have to resell it. There should be a resale option on your purchase confirmation page. You must use that resale option or you will have to pay the seller fees. If you need help with this call Stubhub and ask somoeone to walk you htrough it. 866-Stubhub

kaylxz · a month ago

Did you end up buying the tickets and getting them transferred okay? I’m having the same worry

mike533 · a month ago

You may give 866-Stubhub a ring. However, based on an imagined ID necessary entry, I believe Stubhub will inform you that they will not be returning your money at this time. Before they will even consider a refund request, you may need to attempt to use the ticket and be denied admittance.

bossfan · ‎01-27-2025

Fees are displayed before you complete the purchase. You must have seen the fees before buying tickets so why are you now complaining?

bossfan · ‎01-26-2025

It might help if you tell us what venue and event you are looking at.

bossfan · ‎01-24-2025

You should call for help. 866-Stubhub

bossfan · ‎01-22-2025

Stubhub is a 3rd party reseller. Sellers set the prices and they will sometimes adjust their selling price based on market demand.

bossfan · ‎01-21-2025

If the event was rescheduled and not canceled then you are not eligible for a refund. But you should have gotten a better response to your ticket problem than a voucher and reselling the tickets. If you received the wrong tickets then Stubhub should have contacted the seller and/or offered you replacement tickets for the right time.

bossfan · ‎01-20-2025

Probably not since the event still took place.

Melpik · ‎01-17-2025

Hi @ebonafejr While it does happen it doesn’t happen that often. You can try an obtain a scan report from the venue which would show if the ticket scanned

bossfan · ‎01-16-2025

Call 866-Stubhub

bossfan · ‎01-12-2025

Parking passes are a separate listing and transaction from ticket listings and transactions. You can call Stubhub, tell them that you would like to send the parking pass to the ticket buyer, and see what they suggest. 866-Stubhub

bossfan · ‎01-12-2025

Educated guess - 80% chance that you will not have a problem, 20% chance that you will have a problem.

TM71 · ‎01-09-2025

I feel that! I'm at nine months waiting and still nothing!

bossfan · ‎01-03-2025

Excellent, I’m happy for you that it was resolved in your favor.

beepbooper · ‎01-03-2025

Same thing has happened to me and others if you google it. They will give you the runaround and not resolve the problem. Everyone bought non-expiring / no fee gift cards and they should still be valid. If your state has a department of consumer protection you can escalate the issue there. Don't give up.

Mpris · ‎12-28-2024

That's what they told me!!! I'm furious!!😡

bossfan · ‎12-26-2024

You should call Stubhub for help with this. 866-Stubhub

bossfan · ‎12-25-2024

OK well I don't think you will get refunded but if you want to waste some of your time then call Stubhub 866-Stubhub.

arifbandeali · ‎12-24-2024

Thanks Bossfan. I appreciate the tip. I will contact them.

bossfan · ‎12-21-2024

@jack533 Wow, I couldn’t have said that better myself. Oh wait, I pretty much did say that.

bossfan · ‎12-21-2024

Call 866-Stubhub for help

jm-1771 · ‎12-20-2024

i been calling and no one know whats going on..i have been calling the top seller phone

bossfan · ‎12-15-2024

It’s your responsibility to track your profit or loss for tax purposes. While it would be helpful you don’t need Stubhub to activate that field.

eventfan513 · ‎12-14-2024

All set. Thanks!

bossfan · ‎12-13-2024

Call Stubhub they can edit the delivery date on your listing 866-Stubhub

bossfan · ‎12-12-2024

Call 866-Stubhub to ask them to help you list your tickets.

Melpik · ‎12-12-2024

@Ramaro2835 Call Stubhub at 866-788-2482

Oasisfan · ‎12-12-2024

Which would be a waste of time. And hotel and transport money. They wouldn’t get me a legit ticket? Not great for genuine buyers then.

bossfan · ‎12-12-2024

If it can’t be transferred then you can’t sell on Stubhub

bossfan · ‎12-12-2024

Call 866-Stubhub. Stubhub customer service is hit or miss so good luck.

bossfan · ‎12-12-2024

Call 866-Stubhub. Stubhub customer service is hit or miss so good luck.

bossfan · ‎12-11-2024

There is nothing that can be done. It's bad luck that happened to you but it is not a refundable issue that you were stuck in traffic.

bossfan · ‎12-10-2024

Comparable replacement tickets is based on price you paid, not comparable location.

bossfan · ‎12-09-2024

Unfortunately yes, it is very normal

Melpik · ‎12-09-2024

Hi @florerot I hope your husband is doing better as that is the most important. Did you buy insurance for the event? If you did not then it is unlikely that you will get a refund. The seller sent you tickets. Stubhub facilitated the sale. IF you could not go you could have always put the tickets back up for sale on Stubhub.

bossfan · ‎12-06-2024

Sorry that happened, but really you paid $1500 for Grinch tickets??

bossfan · ‎12-06-2024

FYI VIP benefits do not transfer to the buyer. It could be that with the concert tomorrow it is too close to the event date to list the tickets. I think that listings drop off within 48 hours of the event date.

bossfan · ‎12-06-2024

866-Stubhub

audioapril · ‎12-05-2024

Going to concerts is our hobby so to speak. It's really unfortunate and sickening on how the costs & fees continue to climb.

bossfan · ‎12-05-2024

866-Stubhub

bossfan · ‎12-03-2024

Meetup sales are not allowed on Stubhub, could be why your buyer is rejecting the transfer. There is not supposed to be any communication with your buyer. You will be getting dinged with a penalty by Stubhub.

raksha2887r · ‎12-03-2024

Thank you! I did that and they were super helpful and extended the due date.

bossfan · ‎12-03-2024

Payment is 5-8 business days so has the 2 week period covered 8 business days? You can call Stubhub at 866-Stubhub.

bossfan · ‎12-03-2024

Nothing you can do but wait to see if you get the ticket. If ticket doesn’t arrive then you can call Stubhub but the resolution might be a refund instead of a replacement ticket

bossfan · ‎12-03-2024

You will be charged 100% of the sale for the ticket that you can’t deliver. It’s a standard non delivery penalty, doesn’t matter that you didn’t get paid on it.

bossfan · ‎12-03-2024

We all know that Aerosmith tour was canceled. But if for some reason the promoter did not officially change the status from postponed to cancel then the Stubhub does not intiate the refund process. Call to find out why no refund yet. 866-Stubhub.

bossfan · ‎12-02-2024

It only matters if the venue is checking ID to the name on the tickets.

bossfan · ‎12-02-2024

Call 866-Stubhub

bossfan · ‎12-01-2024

Call 866-Stubhub Payment is 5-8 business days after the event date.

bossfan · ‎12-01-2024

Why didn’t you check your tickets when you accepted the transfer? At this point you probably need to dispute with credit card company.

Glinda1 · ‎11-30-2024

Were you able to get the tx on time? I'm in the same situation right now. I spent a lot of money on tx and have to travel by air. I'm afraid if I wont get the tx on time.

bossfan · ‎11-28-2024

I told you what may be happening. Call Stubhub 866-Stubhub

Phx · ‎11-27-2024

Yes this just happened to me for the first time also, and I was stuck not being able to sell my tickets. Not happy

bossfan · ‎11-22-2024

You may not get all of your money back, it depends on what the secondary market prices are like. If the amount you need to get back is more than what similar tickets are priced at then you will hvae to competitively price them in order to have a chance of them getting sold. There is no guarentee of a sale so if your plan is to sell your tickets and buy other ones then you could end up with extra tickets. What is the delivery date that your confirmation email shows, that is when you can expect to receive the tickets.

bossfan · ‎11-22-2024

Call Stubhub 866-Stubhub

bossfan · ‎11-22-2024

866-Stubhub

bossfan · ‎11-20-2024

Picture of the ticket may not be good advice if the venue does not accept pictures of the barcode on the phone.

bossfan · ‎11-20-2024

@AntiStub If you received incorrect tickets for a venue that you did not purchase then call Stubhub for help 866-Stubhub. If you purchased the wrong venue then that is on you and Stubhub will not refund or exchange those tickets. You will have to resell and buy for the correct venue. You can also call Stubhub if you need help listing those tickets.

posandra · ‎11-20-2024

currently chatting with them and this is what they are saying Sarah 11:50 AM And the problem is? sandra 11:50 AM the venue mission ballroom only accepts axs app. Sarah 11:52 AM Here's the thing, as long as you have the tickets on your possession, you can show it at the venue and they will scan it there. Sarah 11:53 AM If you encounter an issue at the venue, you can contact us immediately so we can help you. sandra 11:53 AM nope i just spoke with darren at mission ballroom. they say only axs app Sarah 11:53 AM Remember, you are covered by our Fan Protect Guarantee that, if there's an issue with your order, we go out of our way to find replacement tickets. You'll get valid tickets to your event or your money back. sandra 11:54 AM good and I want to deal with this now since I already know they will not accept the ticket. Sarah 11:56 AM As I said, if you encounter an issue at the venue, you can contact us immediately so we can help you. That the only time we can generate the link for alternative tickets.

bossfan · ‎11-19-2024

Call Stubhub 866-Stubhub

bossfan · ‎11-19-2024

@uvitti The normal procedure is that your seller sends tix to you and then you send to your buyer. If you will only have a 3 hour window then call Stubhub for advice maybe they can have your seller send to your buyer. Not sure they will do that but if your seller doesn’t deliver to your buyer then confirm that you will not be responsible for not delivering to your buyer.

melane78 · ‎11-18-2024

I was asking because I heard that people in the section I will be in were moved for safety reasons. Thank you!

BYUTANK · ‎11-18-2024

I'm in the same boat. I've have chatted with multiple customer service agents and they all say to wait for some magical email that never comes.

bossfan · ‎11-15-2024

All your questions can be answered in one way. The seller is obligated to deliver tickets by the date that was on the listing. So if that is after Christmas then no you won’t have them in time for Christmas. And while the seller is supposed to deliver the tickets there is enough complaints on here that it’s possible you will not get them. As for cancellation of the sale you can’t do that. And if you dispute with credit card company while your delivery date has not come yet then you’d probably lose the dispute.

bossfan · ‎11-15-2024

Yes

bossfan · ‎11-12-2024

What does this mean, refund for SELLING???

bossfan · ‎11-10-2024

It’s unlikely that your listing will sell that fast, but I suppose you can get a CSR on the phone first. It doesn’t take that long to create a listing so maybe the CSR will hold while you create it.

bossfan · ‎11-08-2024

If the same seller and all 4 tickets were in the one listing then no, not typical.

Jeffjo · ‎11-08-2024

Thanks for the reply, I was thinking of trying that if this person doesn’t return them. I have friends and family that will be seated next to and around this person when they attend the game that I was originally selling tix for. The mistake tix game isn’t for another two weeks. All my people will be briefed before Sunday’s game.

bossfan · ‎11-08-2024

You can call Stubhub and ask them to set the transfer date on the listing.

bossfan · ‎11-04-2024

You should call the venue

shallam3000 · ‎11-04-2024

Thanks, this is an actual answer. The tickets have already sold. I don't mind going through the steps, but there should be instructions somewhere.

bossfan · ‎11-03-2024

The penalty charge has nothing to do with being paid or not. The charge is because you can’t deliver tickets that you sold so Stubhub has to try to replace them.

bossfan · ‎11-01-2024

SInce you eventually got your tickets then I'm not sure what talking to Stubhub is going to accomplish for you but you can call 866-Stubhub

bossfan · ‎10-31-2024

You've been posting for weeks that you were having issues with Stubhub, so why would you think it was a good idea to buy more tickets last week?

bossfan · ‎10-31-2024

You are supposed to transfer the tickets to the buyer, not to Stubhub

bossfan · ‎10-30-2024

You should heave received, or should soon receive, a ticket transfer email. Call Stubhub for help 866-Stubhub

travelgirl4 · ‎10-30-2024

September 7, 2024

bossfan · ‎10-28-2024

No you can’t. You need to keep them available in case the buyer is waiting until last minute to accept them.

Kenny79 · ‎10-28-2024

This may have been the case in the past however I am guessing Stubhub now is refusing to pay the sellers if the buyer scams as I have the exact same situation and StubHub is refusing to pay me and return my phone calls and my e-mails and it has been about 2 momths, it is making me seriously think about removing all of my listings and not honoring my current sales

kazure29 · ‎10-25-2024

I am having same issue. Can't find where I can reach someone from stubhub. I was told Id be getting an email about my case and I am still waiting for that email which apparently isn't coming. I was took for over $700. Never received my tickets or never received any emails about transferring the tickets. All I kept getting told is that my tickets should be arriving. I missed the event because I didnt get tickets. Seems to be nobody can help on this matter. Very frustrating

Searoc · ‎10-16-2024

Any chance it’s the same issue I had where my I only received 1 ticket on my order, when I had clearly selected 2 tickets and paid the equivalent for 2? I know people would think I just overpaid, but it is literally double the cost of a GA ticket that my order is showing

mcoomzee · ‎10-16-2024

Ty, Bossfan, really appreciate the guidance! This sale automatically marked itself as complete; I found it under my 'Completed' sales versus my 'Open' sales. I did call StubHub to be safe and the rep said everything looks great, and to reply to an email from her with a screenshot showing the buyer accepted the transfer. Blessings, ty again!

bossfan · ‎10-16-2024

866-Stubhub

Your latest statistics

Browse the forums