StubHub Community

bossfan · Friday

You may not get all of your money back, it depends on what the secondary market prices are like. If the amount you need to get back is more than what similar tickets are priced at then you will hvae to competitively price them in order to have a chance of them getting sold. There is no guarentee of a sale so if your plan is to sell your tickets and buy other ones then you could end up with extra tickets. What is the delivery date that your confirmation email shows, that is when you can expect to receive the tickets.

bossfan · Friday

Call Stubhub 866-Stubhub

bossfan · Friday

866-Stubhub

bossfan · Wednesday

Picture of the ticket may not be good advice if the venue does not accept pictures of the barcode on the phone.

bossfan · Wednesday

@AntiStub If you received incorrect tickets for a venue that you did not purchase then call Stubhub for help 866-Stubhub. If you purchased the wrong venue then that is on you and Stubhub will not refund or exchange those tickets. You will have to resell and buy for the correct venue. You can also call Stubhub if you need help listing those tickets.

posandra · Wednesday

currently chatting with them and this is what they are saying Sarah 11:50 AM And the problem is? sandra 11:50 AM the venue mission ballroom only accepts axs app. Sarah 11:52 AM Here's the thing, as long as you have the tickets on your possession, you can show it at the venue and they will scan it there. Sarah 11:53 AM If you encounter an issue at the venue, you can contact us immediately so we can help you. sandra 11:53 AM nope i just spoke with darren at mission ballroom. they say only axs app Sarah 11:53 AM Remember, you are covered by our Fan Protect Guarantee that, if there's an issue with your order, we go out of our way to find replacement tickets. You'll get valid tickets to your event or your money back. sandra 11:54 AM good and I want to deal with this now since I already know they will not accept the ticket. Sarah 11:56 AM As I said, if you encounter an issue at the venue, you can contact us immediately so we can help you. That the only time we can generate the link for alternative tickets.

bossfan · Tuesday

There is nothing that you can do. The promoter has to change the status from postponed to canceled.

bossfan · Tuesday

Call Stubhub 866-Stubhub

bossfan · Tuesday

@uvitti The normal procedure is that your seller sends tix to you and then you send to your buyer. If you will only have a 3 hour window then call Stubhub for advice maybe they can have your seller send to your buyer. Not sure they will do that but if your seller doesn’t deliver to your buyer then confirm that you will not be responsible for not delivering to your buyer.

melane78 · Monday

I was asking because I heard that people in the section I will be in were moved for safety reasons. Thank you!

bossfan · Monday

Stop trying to resolve by email. Call them 866-Stubhub

BYUTANK · a week ago

I'm in the same boat. I've have chatted with multiple customer service agents and they all say to wait for some magical email that never comes.

bossfan · a week ago

Most times ticket transfer gets turned on 24-48 hours in advance. But if for your event ticket transfer is not allowed at all then it is likely that the seller will not be able to transfer the tickets to you.

bossfan · a week ago

All your questions can be answered in one way. The seller is obligated to deliver tickets by the date that was on the listing. So if that is after Christmas then no you won’t have them in time for Christmas. And while the seller is supposed to deliver the tickets there is enough complaints on here that it’s possible you will not get them. As for cancellation of the sale you can’t do that. And if you dispute with credit card company while your delivery date has not come yet then you’d probably lose the dispute.

bossfan · a week ago

Yes

herer2h · 2 weeks ago

yes this happened to me as well. no soultion was done by the time they "relisted my tickets" the baseball game was over.. i lost 5k

pennymm1 · 2 weeks ago

I am glad I was persistent. SH just informed me that the seller cannot fulfill the order (the order that I placed 8 months ago and paid several thousands of dollars for). Still waiting to see what SH will do about it. Feel sick.

bossfan · 2 weeks ago

What does this mean, refund for SELLING???

bossfan · 2 weeks ago

It’s unlikely that your listing will sell that fast, but I suppose you can get a CSR on the phone first. It doesn’t take that long to create a listing so maybe the CSR will hold while you create it.

bossfan · 2 weeks ago

If the same seller and all 4 tickets were in the one listing then no, not typical.

Jeffjo · 2 weeks ago

Thanks for the reply, I was thinking of trying that if this person doesn’t return them. I have friends and family that will be seated next to and around this person when they attend the game that I was originally selling tix for. The mistake tix game isn’t for another two weeks. All my people will be briefed before Sunday’s game.

bossfan · 2 weeks ago

You can call Stubhub and ask them to set the transfer date on the listing.

bossfan · 3 weeks ago

You should call the venue

shallam3000 · 3 weeks ago

Thanks, this is an actual answer. The tickets have already sold. I don't mind going through the steps, but there should be instructions somewhere.

bossfan · 3 weeks ago

Sometimes ticket transfer is restricted until 24-48 hours before the event date. So I suggest that you wait to confirm that any tickets you buy can be transfered.

bossfan · 3 weeks ago

The penalty charge has nothing to do with being paid or not. The charge is because you can’t deliver tickets that you sold so Stubhub has to try to replace them.

bossfan · 3 weeks ago

SInce you eventually got your tickets then I'm not sure what talking to Stubhub is going to accomplish for you but you can call 866-Stubhub

bossfan · 4 weeks ago

You've been posting for weeks that you were having issues with Stubhub, so why would you think it was a good idea to buy more tickets last week?

bossfan · 4 weeks ago

You are supposed to transfer the tickets to the buyer, not to Stubhub

bossfan · 4 weeks ago

You should heave received, or should soon receive, a ticket transfer email. Call Stubhub for help 866-Stubhub

travelgirl4 · 4 weeks ago

September 7, 2024

bossfan · a month ago

No you can’t. You need to keep them available in case the buyer is waiting until last minute to accept them.

Kenny79 · a month ago

This may have been the case in the past however I am guessing Stubhub now is refusing to pay the sellers if the buyer scams as I have the exact same situation and StubHub is refusing to pay me and return my phone calls and my e-mails and it has been about 2 momths, it is making me seriously think about removing all of my listings and not honoring my current sales

kazure29 · a month ago

I am having same issue. Can't find where I can reach someone from stubhub. I was told Id be getting an email about my case and I am still waiting for that email which apparently isn't coming. I was took for over $700. Never received my tickets or never received any emails about transferring the tickets. All I kept getting told is that my tickets should be arriving. I missed the event because I didnt get tickets. Seems to be nobody can help on this matter. Very frustrating

Searoc · ‎10-16-2024

Any chance it’s the same issue I had where my I only received 1 ticket on my order, when I had clearly selected 2 tickets and paid the equivalent for 2? I know people would think I just overpaid, but it is literally double the cost of a GA ticket that my order is showing

mcoomzee · ‎10-16-2024

Ty, Bossfan, really appreciate the guidance! This sale automatically marked itself as complete; I found it under my 'Completed' sales versus my 'Open' sales. I did call StubHub to be safe and the rep said everything looks great, and to reply to an email from her with a screenshot showing the buyer accepted the transfer. Blessings, ty again!

bossfan · ‎10-16-2024

866-Stubhub

bossfan · ‎10-15-2024

If both of your listings sold then you have a problem as you are obligated to deliver tickets.

bossfan · ‎10-15-2024

Call 866-Stubhub for help with this

bossfan · ‎10-15-2024

Did you call? 866-Stubhub

bossfan · ‎10-12-2024

Stubhub can’t make the seller transfer, but they will charge the seller 100% of the sale for not completing it.

bossfan · ‎10-12-2024

The seller can’t do that and is not supposed to directly contact you. You need to call Stubhub 866-Stubhub

bossfan · ‎10-12-2024

Call 866-Stubhub

bossfan · ‎10-09-2024

866-Stubhub

bossfan · ‎10-09-2024

How were the tix transferred to you? If from Ticketmaster then your tix should be in your Ticketmaster account.

bossfan · ‎10-09-2024

866-Stubhub

sarah9058 · ‎10-08-2024

Okay, thanks for letting me know. So as long as I have the transfer documentation I should be okay? But it says that the tickets have been returned to my account..so maybe I should send it one more time to the buyer when it’s 72 hours before the event? 😫

bossfan · ‎10-08-2024

You can't cancel the order.

bossfan · ‎10-08-2024

You can but you will be penalized 100% of the sale.

bossfan · ‎10-07-2024

NO

bossfan · ‎10-07-2024

Call Stubhub 866-Stubhub and ask them to set the delivery date for you

bossfan · ‎10-07-2024

You can do what you want, but as an NHL season ticket holder myself I would not be happy if I gave somone my tickets and then they turned around and resold them on Stubhub. Some NHL clubs will take away season tickets that are resold on a third party resale site. If you don't want the tickets, then instead of trying to profit from someone's generosity while jeopardizing their season tickets, why don't you give them to someone that might enjoy going to the game.

bossfan · ‎10-07-2024

So it sounds like your buyer declined the ticket transfer? They can’t decide to not accept the tickets in hope of getting a refund. I believe that since you completed your sale then you should still get paid. You need to call Stubhub 866-Stubhub to tell them what happened and give them your documentation that you transferred the tickets.

bossfan · ‎10-03-2024

Call 866-Stubhub. Tell them that since the buyer accepted your transfer you no longer have access to the tickets to resend them.

bossfan · ‎10-03-2024

You will usually not get a reply to an email. Call 866-Stubhub

bossfan · ‎10-03-2024

Call 866-Stubhub

bossfan · ‎10-03-2024

Not possible. You’d have to ask the people in your row if they’ll move.

bossfan · ‎10-03-2024

Call 866-Stubhub

bossfan · ‎10-03-2024

Cal 866-Stubhub

ChiTickets · ‎10-02-2024

Thanks. Yeah, I'm aware of the support line. I did call them, but usually have issues and end up getting charged when I relist tickets from stubhub, sell them, and then the seller doesn't deliver them. Always ends up getting fixed, but I have to make a bunch of phone calls and usually spend 1 hour + on the phone to fix it after the fact. Just was requesting help here to try and avoid that even though I reported everything via the phone line.

Melpik · ‎10-01-2024

Hi @Jessave As @bossfan said you cant cancel but if you sell on Stubhub they will waive the sellers fee.

bossfan · ‎09-29-2024

Sorry but nothing is next. You’re communicating with Stubhub and that is all you can do for now. Unless you want to dispute with your credit card company.

Melpik · ‎09-27-2024

Hi @vegaswoody You do not transfer the tickets to Stubhub. If your tickets sell you are given the buyers name and email and you transfer from Ticketmaster to your buyer. Remember to confirm the transfer after it is made. If the tickets do not sell you are free to use them. Just remember to delete the listing otherwise it is possible they sell late and you would not be able to transfer and thus could incur a penalty

WStix · ‎09-27-2024

Thank you so much for that explanation!

kallys3088 · ‎09-18-2024

I do not want to sell my tickets but just transfer them to another mobile device. Once I get my tickets in my possession, can I just transfer them over to another cell phone number? I don’t want to charge them.

bossfan · ‎09-03-2024

You should call them before they automatically cancel your sale. 866-Stubhub

bossfan · ‎08-16-2024

There is really no good resolution for this. Call Stubhub 866-STUBHUB, ask them to contact the buyer to see if they are willing to take the tickets that you have. If not, then you are on the hook for non-delivery of tickets and a 100% penalty.

bossfan · ‎08-16-2024

If the event was rescheduled and played then Stubhub's system should show that and you should get paid. Call to find out what the status is 866-STUBHUB.

PapaNesto · ‎08-16-2024

Stubhub is hiding the fact that the fees are not refunded when you resell. They have just said you can resell your ticket and I think it should include disclosure that the fees won't be refunded.

kathyarents · ‎08-14-2024

I have the same issue. Just tx'd tickets from Ticketmaster (that weren't allowed to be sold) via StubHub. Have a VIP component. I don't have vouchers, but they are supposed to send me an email a few days before the show. Were you able to get the VIP items to the buyer? I priced mine without that, so all good there, but I sure hate for them to go to waste!

bossfan · ‎08-03-2024

It depends on the event. Anywhere from 24 hours to 72 hours before the event.

bossfan · ‎07-17-2024

If you deactivated the listing instead of deleting it then it's possibe that it isn't released. Try deleting instead of deactivating the listing.

seatstreak · ‎07-09-2024

Removing this feature is completely ridiculous. Why would they go backwards with how you're able to search for tickets? Now I have to select zones and manually unselect each and every single section I don't want to see? I hope the tech teams review this because it seems to be a simple feature that was taken away for no reason. Just say you want us to sell on other sites lol. They all allow for multiple section selection. Common sense lacking heavily with whoever thought it was a good idea to remove this feature.

bossfan · ‎07-02-2024

If you can't edit the listing then delete it and create a new one. Make sure that you confirm that it was deleted so that you don't have a double listing.

gmccune · ‎06-26-2024

The same thing happened to me. Sure, I picked Wednesday's tickets order came after payment was made unable to change it after the order went through. The same seller has tickets in the same area, same row, and same seat that Wednesday but refuse to contact seller about mistake. Made me resell my tickets that bs . Then tell me they will be released to me Aug. 13th after 12:48 pm day of game

bossfan · ‎05-02-2024

Nothing you can do to force a sale except lowering the price. If someone does not buy your tickets it’s just how it goes sometimes.

tspangen88 · ‎04-30-2024

Thank you, I just looked at the original order and it states that the package is mailed...thank you!

bossfan · ‎04-27-2024

Sellers get the email info that is on your account so that is where the tickets are going to get transferred to. You will have to call Stubhub to get some help. Stubhub will have to contact the seller with the new email account and ask the seller to cancel the first transfer and resend the tickets.

bossfan · ‎04-13-2024

Go to your seats. Chances are that an usher won't bother you about it, but if they do tell them what happened and they'll try to relocate you.

bossfan · ‎04-13-2024

You can sell to anyone or on any site. It does not need to be Stubhub.

bossfan · ‎04-08-2024

I can’t answer all your questions but I can answer that Stubhub will not reimburse travel expenses.

bossfan · ‎03-21-2024

Were the other 10 tickets PDF instead of Mobile? My guess, which you should confirm with Stubhub, is that you need to accept the Mobile tickets and then list them as Mobile tickets. When they sell you will hvae to transfer the Mobile tickets to the buyer.

bossfan · ‎03-15-2024

Sorry but you can't get a refund or exchange. You will have to buy the tickets that you want and try to resell the unwanted tickets.

Brace · ‎02-25-2024

I think it depends on how cheap. Lets say the seller listed them for $7 instead of $70. That's more than likely a mistake. But if they listed them for $58 instead of $70. They seller could of been looking to just make a sale and get their money back. Stubhub does have the fan protection, but you would be more than likely to get a refund than replacement tickets if this is too good to be true.

bossfan · ‎02-24-2024

I don’t speak Spanish but if you are asking for a ticket exchange then no you can’t do that. You have to use the tickets or resell them.

bossfan · ‎02-22-2024

I think you should call Stubhub to work it out. 866-STUBHUB

bossfan · ‎02-22-2024

If you cancel then you’ll be charged a 100% of the sale penalty.

STH303A · ‎02-16-2024

The OP seemed to be more concerned about what would happen if he kept the tickets. He stated that he now has the time and would like to attend the event. He wants to know what the penalty would be so he can weigh the cost of canceling the transfer and going to the event himself. One advice I would give to the OP is not to contact the buyer. It will turn out bad and against StubHub policy. The buyer is in no position to negotiate any deal. Anything he does will most likely benefit him and hurt you. I have had regrets also, and ended up buying another set of tickets from StubHub. Yes, it was painful.

bossfan · ‎01-14-2024

Call Stubhub and ask if they can set the delivery date for you. 866-STUBHUB

bossfan · ‎01-12-2024

This is a user forum so nobody can help you here. If phone support is not helping then try sending a message to @TeamStubHub1

Melpik · ‎08-25-2023

Hi @Tatianamontes Just make sure you transferred the tickets to the correct email AND confirmed the transfer in your open sales on Stubhub

bossfan · ‎05-28-2023

If the tickets have sold then you have to send the tickets to the buyer. If you cancel the sale then you will get a 100% penalty charge. If the tickets have not sold then you can delete the listing.

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