StubHub Community

matti58 · Monday

Yes, this is a huge oversight by Stubhub. There have been lots of complaints in the past few months but, unfortunately, nothing has been done about it.

Jthomas630 · 4 weeks ago

How do we find out who the official event organizer is? Our concert was scheduled for August 2024 and postponed. The band has already rescheduled their tour and our venue is not on the list

HalosFan · ‎02-12-2025

Same issue happening for my listing. StubHub has got to quit messing with their algorithms. They are hiding good ticket options from buyers and in a lot of the cases it’s for lower priced tickets in exact same row and section. Might have to list elsewhere if they don’t get it straightened out!

tan_yonghao · ‎02-05-2025

update 1. @TeamStubHub1 reached out to me for details and I have provided them 2 days ago. pending response.

matti58 · ‎02-05-2025

Same here. I've been trying for a few weeks with no success.

jda99 · ‎01-02-2025

I am in similar situation, although not necessarily a buyer scam. Have any of you been successful in resolving your dispute? There was an issue with my tickets and StubHub told me several times "do not worry you will be paid." But the buyer requested a refund and I cannot get paid or any update from StubHub. I have called, written emails, DM'd customer service on X/Twitter, and keep getting the runaround. Has anyone found anything that works? The lack of customer service is appalling, and is starting to feel a bit fraudulent. I am a long time customer/seller, I have hundreds of sales and never had this issue.

MHilgaertner · ‎12-27-2024

Yes, I agree. If I’m paying $200 for a ticket in one of the side sections, I want to be closer to the middle rather than the outside aisle. It’s lame that I can’t see what I’m going to buy. If movie theaters can do it, why can’t stub hub? The technology exists.

magicalpig · ‎12-15-2024

There are talks of a class-action lawsuit on reddit, and I'm thinking of helping one come to be.

matti58 · ‎11-22-2024

Yes, I wish the waiting period wasn't this long, but I'm sure it won't change as it's been this way since COVID (maybe late 2020 or so?).

matti58 · ‎03-08-2024

As long as you transferred the tickets AND confirmed the transfer in your Stubhub account, there's nothing else you need to do. You are not resonsible for getting the buyer to accept the tickets.

matti58 · ‎03-05-2024

I don't think you'll get paid until you enter the TIN. Stubhub is just following federal regulations regarding this; they don't know that you haven't made income, so it is up to you to properly report any income on your taxes.

matti58 · ‎02-26-2024

I don't believe Stubhub allows will call sales.

matti58 · ‎02-23-2024

When viewing the event page, be sure the Recommended Tickets filter is turned off. Other than that, I would call Stubhub at 1-866-stubhub.

matti58 · ‎02-23-2024

Call 1-866-stubhub.

HBD · ‎02-14-2024

StubHub told me that because I get my payments through PayPal, they would have my 1099. I met the new 2023 (now postponed) dollar threshold through sales on StubHub, plus over 200 transactions. However those transactions don't count according to PayPal. Why? StubHub sends PayPal single payment invoices with multiple sales records on those invoices to pay me. PayPal only counts each invoice payment as a single payment, even though the payment could be for 50 transactions on that invoice. So it seems that neither will be giving me a 1099-K, correct?

matti58 · ‎02-14-2024

I could be wrong, but I don't think Stubhub allows you to sell the hotel portion of the package.

Madonna76 · ‎01-30-2024

Thank you! I was able to call and they said the same thing.

matti58 · ‎01-24-2024

Yes, this happens to me fairly frequently. No idea how to make it better.

matti58 · ‎01-14-2024

Call 1-866-stubhub or send a DM to TeamStubHub.

TeamStubHub1 · ‎01-01-2024

As @matti58 mentioned, you may want to check to see if the filters are off as that may cause the listing not to be visible. Also, if you're relying on price matching to confirm your listing, that will also change since dynamic markdowns can cause the price to be lower on the site than what you had listed. If your listing is lower due to the dynamic price markdown, you will still be paid based on the price you requested when creating the listing.

HBD · ‎02-14-2024

StubHub told me that because I get my payments through PayPal, they would have my 1099. I met the new 2023 (now postponed) dollar threshold through sales on StubHub, plus over 200 transactions. However those transactions don't count according to PayPal. Why? StubHub sends PayPal single payment invoices with multiple sales records on those invoices to pay me. PayPal only counts each invoice payment as a single payment, even though the payment could be for 50 transactions on that invoice. So it seems that neither will be giving me a 1099-K, correct?

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