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pcswanson1
Team Mascot

Emails To Customer Service Not Being Responded To

Is anyone else getting ignored by Stub Hub Customer Service? I had an issue. I emailed them on 9/22 and again on 9/28.

 

I am still waiting to receive a response.

 

It's disheartening that I did not receive an acknowledgment that the email was received. A simple confirmation would have eased my concerns.

 

I used the email address customerservice@stubhub.com

2 REPLIES 2
Vick81
New User

Re: Emails To Customer Service Not Being Responded To

Yes I'm having issues also about a event that's coming in nov... and I lost all info order ID.. and emails. (Which I have it set to deleted everything every 2 weeks) the response i get from custome service is not cool.
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bossfan
Olympian

Re: Emails To Customer Service Not Being Responded To

You will usually not get a reply to an email.  Call 866-Stubhub

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here