Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 160 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 248 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 27 Replies

Clannad Toronto gig cancellation

Clannad at the Danforth Music Hall in Toronto cancelled their gig for October. I bought tickets on stubhub and they were transferred to my ticketmaster. Ticketmaster notified me that the event was cancelled and said that refunds will go to the origin...

  • 1 Replies

Contact Seller

I would like to contact seller to see if they have 1 more ticket. I know when I bought them, they had 8 and I only bought 5. I do not see anymore tickets so maybe they sold the other 3? Just wondering if I can contact the seller ever.Thanks

  • 1 Replies

Coldplay Tickets

Hey. I ordered two tickets for the Coldplay consert in London August 12. When I try two log in through the email link with access code it fails because it dont seem two be a number code for Norway when typing in the phone number. Therefor I cant view...

  • 0 Replies

Past the 'ready by' date

Bought tickets to Tom Segura in September, order says they'd be ready by April 6, it's the 8th and nothing. I've got time, but I'd rather have them or at least an update, i mean they aren't cheap nose-bleeders.. Anyone with more experience with the s...

Pdf tickets

I bought my first ticket and I download the pdf for it. I open it and it's from ticketmaster has a qr and all that but also has the name of the original buyer. I'm very sorry if it's a stupid question but couldn't the original buyer have bought it, d...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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