Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 145 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 246 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 26 Replies

Thought i cancelled order

I initially purchased tickets for mondays cubs game, and since the update i was unable to get them and called customer support who said th we cancelled the order. Then just now i received the tickets. What the hell is going on with you guys?

My Tickets Still Aren't Delivered

So i just bought two tickets, the delivery date on the order was supposed to be by the end of the day yesterday June 9th 2022, I still haven't gotten any email or anything from the buyer or stubhub with my tickets, just a little worried becuase they ...

Email Transfer

I purchased a ticket on my account that has my old email attached to it. Basically, my login info was saved to the app and I didn’t think to change it to my current email. I don’t have access to that email as it’s my old university email. The event i...


I ordered tickets yesterday for Yankees Vs. Rays on June 14th and it says my tickets will arrive May 25th. It’s currently June 10th. Please Help

AXS Ticket Event Cancelled

I recently bought tickets to see Justin Bieber at the O2 on here and recieved them through the AXS mobile transfer so now it's on my app. In the event the concert is canceled, how do I get my money back? Sorry if this is a dumb question, I just know ...

  • 1 Replies
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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