Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Wrong tickets delivered

Any advice? We purchased tickets and immediately noticed the seller sent wrong seats, with an obstructed view. Have contacted customer service every day for 3 days only to be told we have to wait for the seller to respond. They assure us we will get ...

Not my name on ticket

I bought a ticket to see Springsteen in Milan next summer. There was a notice that ID would be checked against the name on the ticket. I was naive enough to think that StubHub wouldn't be selling a ticket that I can't use but when I accessed the tick...

Validity of Concert tickets

Hi, this is my first time buying concert tickets in StubHub since I wasn't able to secure any for Suga's concert. And when additional date was announced for Singapore, I saw a lot of tickets were being sold here, so me and friends took our chances. A...

Adding to google wallet

Recently bought a ticket for an upcoming Indiana Fever game. I can view the ticket when hitting claim button, but nothing happens when pressing button to add to google wallet. Any help on why, ir what to do? I would like to get it into my wallet befo...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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