Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 145 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 246 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 26 Replies

chris stapleton

My husband bought tickets (AMAZING SEATS) two years ago for Chris Stapleton in Bakersfied. When we went to get our tickets after concert being canceled twice because of covid, we could not find them. Stub hub said they sent the email with the confirm...

Ticket Delivery a Day After Concert

I bought tickets for the TXT concert on July 21, 2022- and I just checked back on the ticket page and it says the tickets will be ready/available on July 22, a day after the concert. I was concerned because it said they would only be available after ...

  • 0 Replies

Electric Forest Tickets Still not received

Hello - I was told by TeamStubhub to reach out a week before the event of my wristband was not received. I attempted that Today (6/16/22) as it is a week out from the event. I received a reply that due to how I high volumes I can only reach out 24 hr...

Code does not work at check out

I bought a ticket that was canceled at the beginning of covid. I was issued a code worth the valvue of my ticket. I am trying to use it for a future concert in August, the code will not work. I have recieved 0 assistance. I had StubHub reply that the...

  • 0 Replies

Wrong Row on tickets

I bought seats in Row A, My tickets say Row 11- I know the stadium- these tickets are incorrect - I want a refund and won't be using these incorrect seats- I can't get anyone to fix it- 5 times... Sent the form in a week ago! WHAT DO I DO????

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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