Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

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Tickets??

Hello,I've been waiting for my tickets for 7 months now. The delivery date was on june 9th 2020... the status has not changed... where are my tickets? I want to sell my tickets but I can't sell them if I don't have 'emThanks

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New purchase for rescheduled event

Hello, I purchased some tickets yesterday for an event in November that was rescheduled, but the print tickets I have received show the old show date. Will the tickets be updated to show the correct date ? Thank you

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Have Not Received Tickets

Hi, I was supposed to receive tickets for an event (that has been rescheduled from this past summer 2020 to September 2021). The seller was supposed to have the tickets to me by December 21st. I have not received them as of yet. They must have the ti...

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Taylor Swift Lover Tour Refund

I purchased Taylor Swift tickets for the Lover tour via Stubhub that were delivered via TicketMaster. The pandemic has clearly affected the liklihood of these tours being resecheduled in a reasonable timeframe. TicketMaster issued FULL refunds on tho...

Where to find cancelled event credit

I purchased tickets for an event that was cancelled last year, and I was supposed to receive a 120% credit, but I don't see that anywhere on my account. How do I find my credit in order to redeem it on a future order. Thanks

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Pearl Jam Europe Ticket Delivery

I will be traveling in Europe ahead of two shows that I have purchased tickets that require physical delivery. What is the best way to get them to me? I live in the US but will not be home the days of the shows given thay are in Austria and Poland. I...

STILL WAITING FOR REFUND

I purchased 8 tickets for the Nov 21, 2020 Clemson vs FSU game. My tickets came out to over $1600. The game was cancelled over a month ago AND I AM STILL WAITING FOR FOR MY REFUND. HOW IS THIS POSSIBLE???

2021 Daytona 500

Does anyone know if the tickets listed by sellers are the new reseated seats issues by Daytona? They announced reduced capacity and that people who had tickets, will have their seats reseated. Unfortunately mine weren't reseated and I was informed th...

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