Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 63 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 20 Replies

Transfer Ticket

I bought 2 tickets and they were delivered. I want to give them to my son. How do I transfer them to him so he has them on his phone

  • 1 Replies

Incorrect Start TIme

Recently purchased tickets for St. Louis Cardinals vs Cincinnati Reds for April 3, 2021. The tickets show a start time of 2:10pm but the actual start time for the game is 4:10pm. Curious to know what is with the time difference as far as tickets and ...

Regular Season Baseball Game Tickets

Since capacity at baseball parks is limited this season how do I know the tickets I purchased on Stub Hub will be valid? What is there to prevent people from selling tickets that exceed the limit allowed at the ballpark?

  • 3 Replies

Spring Training Rainout?

I bought tickets for about 5x over face value for a spring training game the day after tomorrow and rain is forecast. If the game is rained out it will not be made up since it's Spring Training. it's also possible the game is started but is not offic...

Can’t view tickets

I have viewed them since purchasing in February but now I get an error message that says “There was a problem processing your request. Please try again”. Event an hour and a half. Any help?

  • 0 Replies