Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket Refund

Friend bought tickets to Michael Franti at Red Rocks for 5/31/24. It wasn't clear that there were TWO shows on the same date. The early show is a "Yoga Show," but the evening concert with Ripe is what she thought she was buying tickets to. Is there a...

IDLES tickets in September

I bought three tickets to the sold out IDLES show in September in Atlanta on 9/15. It looks like they can’t be accessed or printed or anything until 9/15, that day. I want them now. I paid for them. Why can’t I have them now?

Daytona 500 tickets

I was looking to find out if the unused tickets I had for this past Daytona 500 were subject to some sort of credit since I was unable to attend due to the race being moved to Monday and I had to catch my flight that morning. I was able to get a cred...

European shows

I just bought a ticket to a show in Stockholm, Sweden. Now I am seeing that the venues in Europe only accept Ticketmaster resold tickets, not othercreseller like Stubhub! Is this true?

The name at the transfer tickets

Hi. I received my erastour tickets. But why is it under my name? I was not the original purchaser. Last kpop concert I went to , the ticket name is the original purchaser name. Can someone help me because I want to know if the ticket is legit?

When will i get my tickets after placing order?

I want to purchase one ticket for this event https://www.stubhub.com/india-cricket-lauderhill-tickets-6-15-2024/event/152953760/?quantity=1&listingId=7053389387&listingQty=can anyone please confirm when will i get my seat number and ticket after the ...

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Missing ticket transfer email

Still awaiting tickets and concert is tomorrow! Panicking as we’ve laid way over the face value! I’ve tried emailing and leaving a voice note with no response! Last email said check emails but nothing at all! What shall I do? Will I get the money bac...

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StubHub Purchase, available on SeatGeek?

Bought tickets to the Cotton Bowl. 3 hours later my tickets were delivered to my email, I clicked on the link, and realized a code was sent to my email to accept...via SeatGeek - StubHub's competition. I didn't enter the code. Contacted StubHub, re: ...

Tickets say $0.00 are they vaild?

@TeamStubHub1 I’ve brought 2 tickets but have been relocated to Ticketmaster to receive them. The price on them says $0.00. Are these valid tickets? I will be travelling quite far to the concert so really want to know they’re vaild. From looking onli...

Buying tickets to a contingent event

I am living overseas (Europe) and about to buy tickets for a contingent event.Stanley Cup Playoffs Game 5: Boston Bruins vs. TBD.Now there is a chance this game will never be played if:- Bruins get eliminated before the finals or lose in 4 games of t...

Contingent

I bought game 7 tickets to the nba finals it was a contingent game and didn’t make it that far. Stubhub states for contingent games if a team gets eliminated and it doesn’t go to that game you get a refund. I still haven’t received mine and can’t get...

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