Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[shoreturtle]

The Gaslight Anthem
May 19, 2023
Sound Waves - Hard Rock Hotel & Casino Atlantic City,
Atlantic City, New Jersey

https://www.ticketmaster.com/the-gaslight-anthem-atlantic-city-new-jersey-05-19-2023/event/02005E4A2...


https://www.stubhub.com/gaslight-anthem-atlantic-city-tickets-5-19-2023/event/151475222/

[Brace]

Event: https://www.stubhub.com/nathaniel-rateliff-new-york-tickets-4-1-2023/event/151477566/?quantity=1

Nathaniel Rateliff

Sat Apr 01 2023 7:30 PM
David Geffen Hall, New York, New York

When Selling tickets on Stubhub, if you select Orchestra,  you can not enter a Row.

You can enter a row for other sections, but not this one, 

[Rachelle22]

Hi Team,
Seeking your assistance to add event map for below event:
Event Name: Gary Gulman
Venue: Blue Note Hawaii|Honolulu, HI
Event Date & Time: Apr 29, 2023, 6:30 PM
Stubhub Link: https://www.stubhub.com/gary-gulman-honolulu-tickets-4-30-2023/event/151409618/?
Primary Link: https://www.ticketweb.com/event/gary-gulman-born-on-3rd-blue-note-hawaii-tickets/12832355?

[Brace]

For: https://www.stubhub.com/rainbow-kitten-surprise-cleveland-tickets-6-6-2023/event/151434826/

you

do not have an option to Sell  Floor: General Admission.    You only have seated General Admission, which is a totally different section.  Can you please send this to the team that updates.

These are shows at the same venue where it is working:

https://www.stubhub.com/clutch-cleveland-tickets-5-14-2023/event/151398255/

https://www.stubhub.com/tyler-childers-cleveland-tickets-6-11-2023/event/151213817/

https://www.stubhub.com/billy-strings-cleveland-tickets-6-13-2023/event/151296315/?quantity=0&sectio...

[Lotusjoyce]

Hi Team, 

Please update the Balcony and Mezzanine Section of Stubhub map, see attached picture for reference. Thank you

Harry Mack (19+ Event)
The Danforth Music Hall | Toronto, ON
Tue, May 16, 2023, 7:30 PM

https://www.stubhub.com/harry-mack-toronto-tickets-5-16-2023/event/151410670/?quantity=0&sections=14...

https://www.ticketmaster.com/event/10005E33E8712AC0

[Lotusjoyce]

No Stubhub map, please update

David Cross (18+ Event)
Fitzgerald Theater | Saint Paul, MN
Fri, May 12, 2023, 8:00 PM.

https://www.stubhub.com/david-cross-saint-paul-tickets-5-12-2023/event/151316191/?quantity=0

https://tix.axs.com/5y8TFAAAAABm%2bfCIAAAAAACv%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fDEZpcnN0IEF2ZW51ZQD%2f%2...

[Quiennie]

Hi Team,

Event is General Admission. Please update map on Stubhub for this event:

Stubhub Link: https://www.stubhub.com/epik-high-san-diego-tickets-2-26-2023/event/151292510/?quantity=0&sections=8...

Primary Link: https://www.ticketmaster.com/event/0B005D76E73F1D49


Thanks,

Quiennie


Hi Team,

[Quiennie]

Hi Team,

Please update map on Stubhub for this event:

David Cross
Sat 04 Mar 2023 20:00
Vogue Theatre Vancouver, Vancouver, BC

Stubhub Link: https://www.stubhub.com/david-cross-vancouver-tickets-3-4-2023/event/151333037/?quantity=0

Primary Link: https://admitone.com/events/david-cross-vancouver-8599659


Thanks,

Quiennie

[JONA]

Hi Team,

Please update Stubhub map for this event Jeff Dunham 03/18/23  to match the map on the primary market with link and photo below for reference:

https://www.ticketmaster.com/event/1B005D5B85AC312E?wt.mc_id=EML_TMNT591688_48979_0[PC_eventImage&et...

Thanks,

Jona

[the1975tix]

Iron & Wine: Back to Basics - Part Three
More Info
Thu 30 Mar 2023 20:00
Jefferson Theater, Charlottesville, VA

https://www.stubhub.com/iron-wine-charlottesville-tickets-3-30-2023/event/151324483/

The event has a balcony and what not more like this Eric Johnson event below.  I bought a ticket and it's section 302 Row C. Show is sold out on ticketmaster so you can't see the map there.

https://www.stubhub.com/eric-johnson-charlottesville-tickets-9-13-2023/event/151425668