Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Quiennie]

Hi Team,

Please make section Lawn General Admission interactive for this event: 

The Smashing Pumpkins
Aug 13 • Sun • 6:30PM • 2023
Isleta Amphitheater, Albuquerque, New Mexico, USA

stubhub link: https://www.stubhub.com/smashing-pumpkins-albuquerque-tickets-8-13-2023/event/151615934/?listingId=&...

Kindly see the link below for your reference: https://concerts.livenation.com/event/1E005E76E9613C78

Thanks,

Quiennie

[ccogd001]

The map for Taylor Swift the eras tour show on 11/21/2024 at the Rogers Center in Toronto Canada is not the same map as ticketmaster's. The tickets I want to list are not an available section on stubhub so I cannot sell them.  Attached is a link to the ticketmaster page to buy tickets and the map is at the bottom of the page. This map is VERY different from stubhub's. 

https://www.ticketmaster.ca/taylor-swift-the-eras-tour-toronto-ontario-11-21-2024/event/10005F01FC4E... 

[mathewmehrotra]

I am having the same issue. Very frustrating!

[KAB126]

I have the same problem.  I called StubHub Customer Service and they are aware that they have the incorrect event map.  Said they are working on the issue and should have it corrected soon!

[Petunia1977]

Thank god. I’ve been messaging since Thursday I cannot believe it’s taking this long to fix. People are losing thousands of dollars by missing out on sales opportunities it’s awful.

[Quiennie]

Hi Team,

Please update stubhub map to replace section GOLD to FLOOR GA for this event: 

Dierks Bentley
Aug 27 • Sun • 7:00PM • 2023
BECU Live at Northern Quest Casino -

Complex, Airway Heights, Washington, USA

Stubhub link: https://www.stubhub.com/dierks-bentley-airway-heights-tickets-8-27-2023/event/151707169/

Kindly match the map on the primary market with link below for reference:https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?linkID=twnqc&groupCode=082723&tic...

Thanks,

Quiennie

[Juleslily22]

I have section 143 and its not showing up on the map- this map is different from the ticketmaster map.

[Juleslily22]

Wrong map for Taylor swift eras tour - Toronto CAN November 14th Rogers centre - I have tickets in section 143 I'd like to sell but is not an option on your map

[mariefe_madrid]

Hi Team,

Requesting to add Orange Lot section on the map for the event below:

Taylor Swift Parking

Hard Rock Stadium Parking|Miami Gardens, FL

Sat, Oct 19, 2024, 7:01 PM

https://www.stubhub.com/parking-passes-only-taylor-swift-miami-tickets-10-19-2024/event/152129453/?p...

https://www.ticketmaster.com/event/0D005F09254C07BA

[outerbanks23]

Event Name: Taylor Swift, Eras Tour
Venue: Rogers Centre (Toronto)

Event Date: Nov. 21, 2024

Link to event on Stubhub website:
https://www.stubhub.ca/taylor-swift-toronto-tickets-11-21-2024/event/152129140/?quantity=2

Link to correct map: ***SCROLL TO BOTTOM OF PAGE
https://www.ticketmaster.ca/taylor-swift-the-eras-tour-toronto-ontario-11-21-2024/event/10005F01FC4E...

Description: The Stubhub map is not right. It does not have section 127. The list of options has 127L and 127R but there is no section 127 (without letters after it).