Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[bec8]

Hi there,
The sections for the Taylor Swift concert in Toronto, on November 23, 2024, have been updated, but there are no rows available in the drop down to sell the tickets, section 111 in my case.

[springcleaning]

In addition they still haven’t updated the section 237 to show as Ticketmaster displays without the L and R

[mariefe_madrid]

Hi Team,

Requesting to add General Admission section on the map for the event below:

Hot Mulligan

Royal Oak Music Theatre|Royal Oak, MI

Sun, Dec 17, 2023, 4:00 PM

https://www.stubhub.com/hot-mulligan-royal-oak-tickets-12-17-2023/event/152116008/?priceOption=1,146...

https://www.axs.com/events/495953/hot-mulligan-tickets

[aj123]

Hi Team,
Seeking your assistance to ADA section for below event:

Event Name: Justin Moore
Venue: Benton Franklin Fair, Kennewick, WA
Event Date & Time: Aug 24, 2023, 7:45 PM

Stubhub Link: https://www.stubhub.com/justin-moore-kennewick-tickets-8-24-2023/event/151992911/
Primary Link: https://www.bentonfranklinfair.com/events/2023/justinmoore

Thank you!

[Petunia1977]

Taylor Swift Toronto map is finally updated but when trying to sell my section 140, row 34 ticket, only rows 1-9 are available in the drop down menu.

PLEASE sort this out it's been almost two weeks.

[mariefe_madrid]

Hi Team,

Requesting to update the map seat for the event below:

Richard Cheese and Lounge Against the Machine

Boulder Theater|Boulder, CO

Wed, Sep 20, 2023, 8:00 PM

https://www.stubhub.com/richard-cheese-boulder-tickets-9-20-2023/event/152114551/?quantity=2

https://tix.axs.com/DrsuCQAAAACaXj%2bBAAAAAADz%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBXRoZW1lAP%2f%2f%2f%2f%2...

[great1]

Hello,

Please update the Floor seating map for the Wiggles in Toronto shows coming up on October 7th and 8th.

WRONG:

https://www.stubhub.ca/the-wiggles-toronto-tickets-10-7-2023/event/151884429/

RIGHT:

https://www.ticketmaster.ca/the-wiggles-ready-steady-wiggle-tour-toronto-ontario-10-07-2023/event/10...

[great1]

Hello Team,

Can you update the Floor seating area for the Wiggles in Toronto shows coming up on October 7th and 8th.

WRONG:

https://www.stubhub.ca/the-wiggles-toronto-tickets-10-7-2023/event/151884429/

CORRECT:

https://www.ticketmaster.ca/the-wiggles-ready-steady-wiggle-tour-toronto-ontario-10-07-2023/event/10...

[Sread]

Lady Gaga at the MGM Dolby theatre is missing row N in sections 101 and 103.

https://www.stubhub.com/lady-gaga-tickets/performer/374244/

https://www.ticketmaster.com/lady-gaga-tickets/artist/1249444

[Chelle22]

Hi Team, 

Seeking your assistance to make event map interactive for below event:
Event Name: Wicked 
Venue: TN Performing Arts Center Andrew Jackson Hall, Nashville, TN
Event Date & Time: Oct 12, 2023, 7:30 PM
Stubhub Link: https://www.stubhub.com/wicked-nashville-nashville-tickets-10-12-2023/event/151521593/?
Primary Link: https://cart.tpac.org/12698/12770?