Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mountaindude93]

URGENT Seat Map Incorrect.

Event Name: Fiesta Del Charro

Event date: August 5, 2023

URL: https://www.stubhub.com/fiesta-del-charro-costa-mesa-tickets-8-5-2023/event/151613175/

URL to seat map: https://www.ticketmaster.com/fiesta-del-charro-costa-mesa-california-08-05-2023/event/0B005E7090DB1F...

[srb2]

Sarah Sherman - Portland Oregon - Aladdin Theater - August 25, 2023

https://www.stubhub.com/sarah-sherman-portland-tickets-8-25-2023/event/151907088/

Map and listing options show event as general admission, though it is assigned seating. Orchestra and balcony, sections and rows.

https://www.etix.com/ticket/p/5873958/sarah-sherman-portland-aladdin-theater

(includes button to view seating chart)

[stlblues]

Peppa Pig's Sing-Along Party!
Wed • Oct 04 • 6:00 PM
Family Arena, Saint Charles, MO

Your map:  https://www.stubhub.com/peppa-pig-s-sing-along-party-saint-charles-tickets-10-4-2023/event/151802724...

Ticketmaster: https://www.ticketmaster.com/peppa-pigs-singalong-party-saint-charles-missouri-10-04-2023/event/0600...

[mpt]

John Paul Jones Arena Parking (For any event that is not UVA basketball games)

Current Events listed:  

PARKING PASSES ONLY WWE Sunday Stunner (September 10, 2023)

PARKING PASSES ONLY Thomas Rhett with Cole Swindell (September 21, 2023)

PARKING PASSES ONLY Chris Stapleton (October 5th, 2023)

PARKING PASSES ONLY Luke Bryan (October 27th, 2023)

PARKING PASSES ONLY Cirque Dreams Holidaze (December 12th 2023)

Your map is the map for basketball games; for concerts it is all GA (General Admission) parking.  For example: https://www.ticketmaster.com/event/01005EDD8991244A  and https://www.ticketmaster.com/event/01005D63218E8D43  

Please correct so I can list my parking passes.  

Also, minor correction, there is no longer a cage lot for basketball games, but that isn't a big deal.  

[Chelle22]

Hi Team, 

Seeking your assistance to add Section name for Terrace Left, Terrace Right and VIP Pit for below event:
Event Name: Jordan Davis
Venue: Water Works Park|Des Moines, IA
Event Date & Time: Sep 15, 2023, 7:30 PM
Stubhub Link: https://www.stubhub.com/jordan-davis-des-moines-tickets-9-15-2023/event/151665863
Primary Link: https://tix.axs.com/m0DUIAAAAABuuUR3AAAAAABO%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fC1NBIFByZXNlbnRzAP%2f%2f%2...

[JONA]

Hi Team,

Please add StubHub map for this event  Brad Williams 06/30/2024 to match the map on primary market with link below for reference:

https://www.ticketmaster.com/brad-williams-terre-haute-indiana-06-30-2024/event/05005EFF999B3DA1

Thanks,

Jona

[geniusboy91]

Event name: PARKING PASSES ONLY Welcome to Rockville - 4 Day Pass (5/9 - 5/12)

Event date: May 9, 2024

Link: www.stubhub.com/parking-passes-only-welcome-to-rockville-daytona-beach-tickets-5-9-2024/event/152120...

Correct Map: https://welcometorockville.com/wp-content/uploads/2023/08/Parking-Camping-Map-8.1.23-2048x1365.jpeg

The following sections should exist:

Red RV Camping

Driver/Owner Lot RV Camping

Green RV Camping

Yellow RV Camping

Blue RV Camping

Truck Pad RV Camping

Pink RV Camping

Car & Tent Camping - Turn 4

Car & Tent Camping - Orange

Car & Tent Camping - Silver

Car & Tent Camping - Purple

Weekend Overnight Camping Vehicle Pass - Turn 4 Tunnel

Weekend Overnight Camping Vehicle Pass - West Lot

Premium - Weekend Parking

General - Weekend Parking

[jxswandive]

Event Name:  Joe Bonamassa

Date: December 1, 2023

Venue:  Hertz Arena Estero Florida

Link:  https://www.stubhub.com/joe-bonamassa-estero-tickets-12-1-2023/event/151514928

Problem:  The row numbers for the lower sections (102-110) are not showing and the buyers have no way to distinguish which tickets are in which row.  The row numbers show up just fine on the floor sections.  The problem stems from no ability to add the row number when listing the seats in these sections.  There is a drop list for row number but the only choice is "Not Specified".  Once listed, the row number can be modified within the listing, but it still does not show up.  I contacted customer service with my listing number and screen shots as an example, but that went into a black hole.  The problem affects all listings in these sections.

Please help.  Thanks!

[lotus_gaymarie]

Hi Team,

Please add sections Floor1-Floor7 to the below event.

WWE Raw
Bon Secours Wellness Arena|
Greenville, SC

Mon, Oct 30, 2023, 7:30 PM

Primary link : https://www.ticketmaster.com/event/2D005EDBDA766F37

SH link: https://www.stubhub.com/wwe-raw-greenville-tickets-10-30-2023/event/152023897/?quantity=2

[katzbautista08]

Event Name: Pinky Patel 11/11/23 at 930pm
Event Date: 11/11/23 at 930pm
Issue to Resolve: Please add actual map and be clickable
Primary Map Link: https://tickets.austintheatre.org/9876/9878
Screenshot of SH error:

Thanks!