Stubhub claims my tickets were invalid. Furthermore, they applied a charge to me.

[tan_yonghao]

On January 25, 2025, I received an email from StubHub informing me that the buyer of order #548533284 reported an issue at the event. In response, I provided proof of purchase.

On January 29, 2025, I received another email stating, "The information you provided shows that you fulfilled the order correctly."

However, on January 31, 2025, I received a follow-up email stating, "Because the tickets you delivered weren't valid, this sale was canceled." Additionally, I was charged $410.95 for this issue.

Given that I have already provided proof of purchase, could you clarify why the sale is still considered invalid? I am disputing both this charge and the cancellation of the sale.

How can Stubhub do this without further clarification with me?

[matti58]

Only once did this happen to me.  I had to get a "scan report" for the venue showing that the tickets were scanned at the gate.  Without that, I would have been on the hook for the penalty.

[Melpik]

Hi @tan_yonghao 

As @matti58 points out a scan report is your best defense.  Not sure how they do it but some sellers have transferred to multiple people.  this is why scan report is your best bet

You were hit with a charge because the buyer claims they could not get it.  If you show proof with scan report you should be able to get charge reversed.