Stubhub no longer paying sellers when a buyer scams?

[Kenny79]

I sold Bruno Mars tickets 2 months ago, 30 minutes before showtime I get an email saying the tickets were no good and they want proof of delivery, which I sent and it showed the buyer accepted and that should heve been the end of it, however 2 months later after constant phone calls and emails that are not responded to Stubub is refusing to pay me, I am a top seller and I am ready to remove all of my listings on Stubhub and not deliver my sold tickets since Stubub is essentially saying we reserve the right to not pay the buyer even if you do everything right

[jravelo418]

Same thing happened to me! I called they're customer service and they're stating that inquiring about an update on the investigation will cause them to restart the investigation!?!?! This is by design to discourage sellers from following up, hoping we just give up. Email these people and don't stop till you get an appropriate anwers

StubHub executive customer service contacts

Primary Contact
Geoffrey (Owen) Hasset
Global Manager, Customer Service Operations
199 Fremont Street
San Francisco, CA 94105
geoffreyh@stubhub.com  

Secondary Contact
James Anderson
Head of Customer Product
199 Fremont Street
San Francisco, CA 94105
jamesa@stubhub.com  

Eric H. Baker
Head of Customer Support Operations
199 Fremont Street
San Francisco, CA 94105
ebaker@stubhub.com 

[Kenny79]

This is exactly what happened to me when I called, they said every time I called they have to restart it, and if I don't call for over a week I don't get payment, it is a criminal operation they are running
And thank you for those e-mail addresses, I will use them

[matti58]

I've been accused once of selling tickets that we no good, but I was able to get a scan report from the venue proving otherwise.  I'm curious why Stubhub isn't asking for that as opposed to proof of delivery?