StubHub Community

Melpik · ‎02-21-2024

Hi @ErasSeller Ticketmaster and Stubhub are separate companies and have separate systems. To let Stubhub know that the transfer has gone thru you have to go to your open sales and confirm that you have transferred the tickets

Melpik · ‎02-20-2024

Hi @erichtol What type of event are you selling for? If MLB try using the MLB app. If available (some teams wait until 48 hrs or so before a game to make available) you should be able to see. If a concert and bought thru Ticketmaster, log into your Ticketmaster account, find the event and click on i or ticket info. You should find the barcode there

Melpik · ‎02-20-2024

Hi @CynWlms Try calling Stubhub at 866-788-2482

Melpik · ‎02-16-2024

Hi @fotofello-gmail List the tickets with an inhand date very close to the event. That way you will not have t fulfill the order until you come back or closed to the event but you are still able to sell your tickets.

Melpik · ‎02-14-2024

HI @copete77 By any chance do the numbers int he email match your order number? If so the email may belong to Stubhub. You can try calling Stubhub 866-788-2482 and veryfying the email. At the end of the day you may not have much choice. If you dont deliver the tickets stubhub will charge you a penalty.

Melpik · ‎02-14-2024

Hi @asfl1 Unfortunately there is little you can do to prevent fake claims by buyers. This only happens in a very small percentage of cases. You will be paid even if the buyer never uses the ticket as long as the tickets were sent to the correct email (keep the confirm of transfer email) AND you confirm the transfer in your open sales.

Melpik · ‎02-14-2024

Hi @cparsons1971 This will be an expensive lesson learned. If you can not supply replacement tickets then Stubhub will charge you a penalty equal to 100% of the value of the sale. You would be able to relist the Sunday tickets. You can cancel by either calling Stubhub at 866-788-2482 or by going to your sales and indicating that you dont have the tickets. Good luck.

Melpik · ‎02-12-2024

Hi @Kandredesign IF the tickets are made available for transfer 72 hrs before the event you can list the tickets. List the tickets with an in hand date as far out as Stubhub will allow. When your tickets sell you will be given the buyers name and email address. After you transfer the tickets remember to go back and confirm the transfer in your open sales. You will be paid 5-8 Business days After the event.

Melpik · ‎02-10-2024

Hi @Strocchi Unfortunately Stubhub does not give refunds. You will have to resell the tickets you bought (Stubhub will generally waive the sellers fee) and then buy the correct date.

Melpik · ‎02-09-2024

Hi @MRM43 I think you are best off selling them as a pair (7,8) and a single (10). While the buyer could ask someone to move they could also complain that seats are not together and you get hit with a penalty

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