StubHub Community

Melpik · yesterday

Hi @Bobspoon For some events the barcodes are not released until 2-3 days before the event. For some MLB events it is as little as 24 hrs before the event. If you are able to see your ticket does it indicate barcode unavailable Barcode will display at a later time?

as2326 · yesterday

It’s not super urgent I was just disappointed bc I lost $100 between a fraudulent sale and my final sale….a lot of other tickets sold much higher during that time. Was hoping for a site credit or something. That’s a lot of $ for an issue outside of my control. Happened a few times this year….

Coop2112 · Sunday

Run from stubhub. There's no way to turn the filters off that will hide your listing and your tickets will not sell. This happened to me and I couldn't cancel it so my tickets didn't sell and I am out over $500. DO NOT UPLOAD your tickets - it will screw you!

Melpik · Sunday

Hi @Georgia1 You can try calling Etix 1-800-514-3849. I believe that most etix arrive as a pdf. If so call StubHub at 866-788-2482 and change ticket type. You can then upload tickets to complete the sale

Melpik · Saturday

Hi @erinoro Sometimes the venue or artist will put a delivery delay on tickets until 48 hrs before the event. Unfortunately there is not much you can do but wait. Hopefully your buyer gets their tickets earlier and delivers them early

Melpik · Friday

Hi @brugy74 1) you can try logging into your Ticketmaster and AXS accounts and see if you find the tickets 2) You can search your emails for the event. If you deleted the email when you bought then may be an issue 3) You can google the event and pretend like you are buying for it and then you can determine if it is Ticketmaster, AXS or some other platform. Once you know the platform you can log into your account.

Melpik · Friday

Hi @Drdlen If you are able to transfer the tickets then you can list on Stubhub. When your tickets sell you will be given the buyers name and email. Transfer the tickets from Ticketmaster. Then remember to confirm the transfer in your open sales in your Stubhub account as this lets Stubhub know you have made the transfer

Simon562 · Thursday

This particular issue had been fixed. Didn't mean to bring it back to the top. But a new issue around the recommended filter developed today, which I have posted separately.

markmarvel · a week ago

Maybe if we knew more about Chris, his interests, feelings, maybe his dreams, we could understand him and maybe ourselves better?

bossfan · 2 weeks ago

Just FYI if you don't use an accountant and do your own taxes then the gross sales on the 1099k probably includes the Stubhub commission you paid. You need to report the gross sales to match your 1099k and then subtract out the Stubhub commission fees and your ticket cost to arrive at the net profit that you need to pay your taxes on. I'm not going to give you tax advice so you will need to research how to report your 1099k info.

Melpik · 2 weeks ago

@seliingsidehust This is just a guess. The sales are tied to a social security number and not to an acccount. Scenario 1 - you would get a $3,000 from Paypal and $2,000 from Stubhub. Scenario 2 - you get 3,000 1099s from Stubhub and paypal Scenario 3 - if your overall sales are over $2,500 you would get 1099 for each account Im not a tax expert but just offering best guess.

Nsw87 · 2 weeks ago

Thank you for your reply. When I logged in again my tickets don't show as ready.

Melpik · 2 weeks ago

The recommended ticket filer has gotten worse over time. It used to be that tickets were hidden if cheaper tickets available in same row and section. I have tickets for sale of Good Night and Good luck on Apr 1 in Right Orchestra. When the filter is on the ONLY recommended tickets are in row D for $2,362 and have no rating. I have tickets in row M for $425 with an amazing 9.1 rating but amazing they are hidden from the buyers. Stubhub - Time to revamp the algorithm or eliminate it.

Melpik · 2 weeks ago

@Tlcinpa unfortunately Stubhub does not allow you to cancel. However if you sell tickets on the site, from your order, they will generally waive the sellers fee

NSO602 · 2 weeks ago

@pete66 NOTHING JUS SIT BACK AN WAIT FOR THE SALE TO HAPPEN

Melpik · 3 weeks ago

Hi @sbeaupre If the buyer is unable to transfer the tickets then Stubhub will provide you with a refund.

LaurieK · 3 weeks ago

Hello: I’ve already changed my setting when this issue first started and it didn’t help. I also sent a message to Chris@stubhub and got an error message that it was an invalid email address. I did not subscribe or request to be added to Chris’ distribution list. If you are able to contact Chris or Stubhub to get me off this distribution list, I would really appreciate it. Thanks.

Melpik · 3 weeks ago

Hi @jordanashlyn Click on message icon in upper right. Chose send message. Search for TeamStubhub. Send your message

Melpik · 3 weeks ago

Hi @gcaroddoaab Barcodes for Yanks wont be available until mid March. You can still list the tickets without the barcodes and then when the codes are available either enter them into your listing or into your open sale.

sbulka · 3 weeks ago

Just showed up to my address on file

bmckeown · 4 weeks ago

Sorry! I see that your answer works. Just needed the added detail to choose option that tickets can be sold "Individually" when doing the original listing. Then the option you provided is there in the Edit screen. Learning! Thanks for the answer.

tripsn1dad · 4 weeks ago

Good point WhyWhyWhy, it doesn't seem right that they would stifle someone's listing; if it's not a fair priced listing, then the one to take blame is the poster, not Stubhub making the decision for price or seat location.

sbabbar001 · 4 weeks ago

Thank you the only thing is I have not even received my Paper ticket yet. It says it will arrive the day before the concert April 10

Melpik · 4 weeks ago

Hi @willstub , @tripsn1dad Do the listings show if you turn off the recommended tickets filter?

Melpik · 4 weeks ago

Hi @Evertrust StubHub is a third party reseller. When you bought the tickets on Stubhub they were transferred to you using another platform such as Ticketmaster, AXS etc. log onto that site and transfer the tickets to your buyer. After the transfer remember to confirm the transfer in your Stubhub acct. keep the email you receive from Ticketmaster etc as proof of transfer

tan_yonghao · a month ago

update 1. @TeamStubHub1 reached out to me for details and I have provided them 2 days ago. pending response.

House_of_Hurst · a month ago

Same happening to me with concert tickets. There are worse seats, 3x the price that show up but not mine due to filters. Feels a bit scammy. The "recommended" price to sell my tix was lower than most tix avail. Mine are 1st sec, 3rd row. They want me to lower the price so SH buys them and resells?! I think most users of Stubhub can decide where they sit and what they spend without "recommended filters".

Melpik · a month ago

Hi @rd4 Here is a link to selling on Stubhub - StubHub Support: Selling tickets on StubHub

Melpik · a month ago

Hi @BROWNSATAN Try going to the SH site and see if the recommended ticket filter is on. Turn it off and see if your tickets show. If they down show with the filter on it means there are cheaper tickets for sale in your section and row and the buyer will only see your listing if the filer is off.

bamagirlky · a month ago

yes, and so far only $99 of the $428 has been refunded! OVER this

MooreTina39 · a month ago

Ok thanks for the info

Melpik · a month ago

Hi @gobreakaway Call Stubhub at 866-788-2482 and explain you need to change the delivery method. They can change it for you.

Gavmetal · ‎01-23-2025

Thank you!

Melpik · ‎01-23-2025

Hi @carrie270 Unfortunately Stubhub will not allow you to cancel the purchase. You will have to sell the tickets you have (Stubhub will generally waive the fee if you list them on the site) and then buy the correct show/time you want. You can list the incorrect tickets for sale even though you have not received them yet. Just use an in hand date as far out as Stubhub will allow

dwalzak · ‎01-22-2025

Thank you.

Melpik · ‎01-22-2025

Hi @dukesnodgrass Are you tickets still listed on Stubhub? If so delete the listing immediately. If they also sold on Stubhub as well as the other platform one of the 2 platforms will charge you a penalty for not being able to fulfill the sale. This is why Stubhub and other sites terms and conditions warn you not to list on multiple paltforms.

Melpik · ‎01-22-2025

Hi @dukesnodgrass Are you tickets still listed on Stubhub? If so delete the listing immediately. If they also sold on Stubhub as well as the other platform one of the 2 platforms will charge you a penalty for not being able to fulfill the sale. This is why Stubhub and other sites terms and conditions warn you not to list on multiple paltforms.

Melpik · ‎01-21-2025

Hi @Kayakr01 if you have PDFs then you should list as E tickets and upload the PDFs to your listing

Melpik · ‎01-19-2025

Hi @Spark_Huang As long as the 3 seats are next to one another and the attributes match your listing you can transfer any 3. If you go back to your listings you should see the single seat number remaining. You can then transfer the other 3. Remember after you transfer to confirm the transfer in your open sales on Stubhub

Melpik · ‎01-17-2025

Hi @ebonafejr While it does happen it doesn’t happen that often. You can try an obtain a scan report from the venue which would show if the ticket scanned

Melpik · ‎01-14-2025

Hi @MrsLatham28 You can not turn it off permanently. To turn it off go to filers and turn off recommended tickets

rkane · ‎01-13-2025

what ended up happening in your situation? i have two different buyers that seem really sketchy to me too. The concert is not until september, but $400 is a lot of money to just lose.

Durangofreak · ‎01-13-2025

hello, a query here. If I want to sell tickets for a US event on stubhub.com as a German, I will offer the tickets in USD. The only question for me is whether it is possible for stubhub.com to credit the sales proceeds to my German credit card? Do you have any experience with this?

RichBG · ‎01-12-2025

Thank you very much for the information!

Sicem96 · ‎01-10-2025

Even if the tickets in the same section are higher than yours they may not show. My tickets are instant download (recommended are not) and lower in price than recommended tickets in the same general admission section.

Melpik · ‎01-08-2025

Hi @VincentOR Since Covid, Stubhub and almost all of the reseller sires, pay sellers after the event to ensure the event occurs and that there is no issue with the tickets. It is covered in terms and conditions.

sophieliu12 · ‎01-06-2025

Ah I see.. thank you very much.

Yanchi · ‎12-30-2024

In fact, I contacted them yesterday on stubhub and asked them to contact the buyer. Customer service feedback They have sent an email to inform the buyer of the situation and asked me to wait for an inquiry about the cancellation. It's ridiculous that there's no place for sec222 to sell at this concert. The platform has no audit mechanism. If the buyer cancels the order, what does he have to bear? Do I have to pay a fine?

Melpik · ‎12-30-2024

Hi @Brace If you shipped using the Stubhub label you will be paid after the event even if there is an issue delivering the tickets. Also, Fedex would return the tickets to Stubhub and not to you if there is an issue.

Melpik · ‎12-29-2024

Hi @TM71 What event? Has the artist or the venue cancelled the event? If Stubhub does not have proof of the event being cancelled they will declare it postponed which means you are in limbo until the event is rescheduled (your tickets good for the new date) or cancelled (you get a refund)

Melpik · ‎12-27-2024

Hi @mikey59 You can sell the two together by adding it in the notes. Note many buyers just look at the price and not notes so you may receive more by listing separately

Tessxtine · ‎12-26-2024

Yes dispute it with your credit card ASAP; however make sure you have no pending tickets with them before you do. They will probably lock or delete your account. It’s unacceptable that they wouldn’t look into this for you. Good luck.

Melpik · ‎12-25-2024

Hi @mgano This sounds similar to buying from Dice. Call Stubhub at 866-788-2482 and explain the situation and they should be able to provide the information you need

TarzanTickets · ‎12-20-2024

I have had the same issue for weeks, I even lost out on a sale and then was penalized for it!

magicalpig · ‎12-15-2024

Smells like fraud and/or racketeering, but I'm no lawyer, just someone who's had to throw tickets in the trash (metaphorically speaking as they were digital tickets) because they never sold because most users didn't know a fair deal was available if only they had known to disable the recommended listings filter.

Melpik · ‎12-13-2024

Hi @Kmeers For some multi day events the original buyer receives separate tickets for each day. This would enable them to sell one of the days. Not sure if that is the case here but you can try calling Ticketmaster and asking them.

Kmeers · ‎12-12-2024

Did you ever figure this out? I am wanting to buy Metallica tickets for night 2 which is available on stubhub but you have to buy 2-night ticket on Ticketmaster. Ticketmaster says it’s the same ticket for both days and can’t be split. I don’t understand how all these people are selling for one night only if ticket can’t be split. I just want to take my 10 year old to one night

Melpik · ‎12-12-2024

@Ramaro2835 Call Stubhub at 866-788-2482

Melpik · ‎12-12-2024

Hi @jdboring1 List the tickets with an in hand date as far out as Stubhub will allow. Once you receive the tickets you can fulfill the order.

Melpik · ‎12-10-2024

Hi @Ramaro2835 It sounds like the seller either sent you the wrong ticket or made a mistake when posting. Call Stubhub at 866-788-2482 and explain the situation

Melpik · ‎12-09-2024

Hi @florerot I hope your husband is doing better as that is the most important. Did you buy insurance for the event? If you did not then it is unlikely that you will get a refund. The seller sent you tickets. Stubhub facilitated the sale. IF you could not go you could have always put the tickets back up for sale on Stubhub.

Ravenstone · ‎12-06-2024

This does not answer my question because you cannot download a mobile ticket to your wallet. You can only download E tickets. And you cannot print mobile tickets either.

aokeeffe · ‎12-05-2024

I had a similar issue. I received an email from ticketmaster the day of the concert that tickets were stolen - here's part of that email: Hello, The tickets that were transferred to you were acquired by someone who was attempting to steal tickets. As a result, they have been cancelled and returned to the original ticket holder... I was told by several people this is a stubhub issue, not Ticketmaster, so filed a fraud case with them. Hope we both get our money back and that cyber sec protocols are enhanced (or maybe even just followed appropriately) on both of these sites.

Melpik · ‎12-05-2024

I list tickets using Skybox. I listed tickets for NBA Cups EAST semis. Stubhub mapped the tickets to the WEST semis and they sold. I have sent the logs to API and to the mapping area. It has been 5 days and the vent is in less than a week. What does it take to have the issue resolved? The sale should be cancelled with no penalty as the logs clearly show listed as EAST not west

Melpik · ‎12-03-2024

Hi @Theresa3939 If you have listed your ticket and it has not sold you may want to lower the price. You have have to lower even more depending on how near the event is

Glinda1 · ‎11-30-2024

Were you able to get the tx on time? I'm in the same situation right now. I spent a lot of money on tx and have to travel by air. I'm afraid if I wont get the tx on time.

toddwils30 · ‎11-21-2024

This has been resolved. Had to engage the Ticketmaster Account Manager team and they resolved something for me with my account.

Melpik · ‎11-21-2024

Hi @tan_yonghao Reach out to Stubhub at 866-788-2482 and they should be able to help you upload the correct PDF.

Melpik · ‎11-21-2024

Hi @CaseyCampana If you bought the tickets on Stubhub and sold them on Stubhub the fan promise will cover you in case there is an issue. I dont think they will do it but you can try calling stubhub at 866-788-2480 and ask if your seller can deliver to your buyer.

bossfan · ‎11-20-2024

Picture of the ticket may not be good advice if the venue does not accept pictures of the barcode on the phone.

hc0116 · ‎11-20-2024

Should payment status still be pending?

Melpik · ‎11-19-2024

Hi @xraykid1948 sorry for your loss. Where did you buy the tickets? If you bought on Stubhub and sell on Stubhub they will generally waive the fee. List the tickets with an in hand date as far out as Stubhub allows. When you receive the the tickets you can turn around and forward them to your buyer. Their information will be in the email you receive when you sell. After you transfer the tickets remember to confirm the transfer in your open sales in your Stubhub account as this alerts Stubhub that the transfer has occured

Melpik · ‎11-19-2024

@colleenmrescue List the tickets with an inhand date as far out as Stubhub will allow. Once you have the tickets you can transfer them to the buyer using the information you receive upon the sale of the tickets.

zackman2000 · ‎11-14-2024

I wasn’t able to input my orice

Melpik · ‎11-12-2024

@daisyc It is against Stubhub's terms and conditions to reach out to the buyer.

Melpik · ‎11-08-2024

Hi @Maria037 Stubhub pays 5-8 Business days not calendar days after the event. Once payment date shows it usually takes a bank 1-2 more days to reflect in your account

Melpik · ‎11-05-2024

Hi @jlund123 First the buyer should not be reaching out to you. Stubhub will not automatically transfer the tickets. You will have to transfer them when you receive. What in hand date did you use for your ticket listing

shallam3000 · ‎11-04-2024

Thanks, this is an actual answer. The tickets have already sold. I don't mind going through the steps, but there should be instructions somewhere.

Melpik · ‎11-02-2024

Hi @kellas91 Ticketmaster and the venue often times will put a delivery delay in place until 48-72 hrs before the event. It is generally lifted and you can transfer then

Melpik · ‎11-02-2024

Hi @STH303A You can send dm @TeamStubHub . Better yet try calling 866-788-2482

Melissang · ‎11-01-2024

Thanks so much Melpick! I tried that on chat early this AM, but I appreciate the phone number

ME75 · ‎10-31-2024

Thanks so much for the response!

Melpik · ‎10-31-2024

Hi @JCSand Reach out to Stubhub at 866-788-2482 and explain the situation. If not disclosed they can issue refund or provide replacement seats.

Melpik · ‎10-31-2024

Hi @PTAmomof3 Stubhub does not allow you to cancel a purchase. However, if you relist the tickets and sell on Stubhub from your order screen they will often waive the sellers fee

Melpik · ‎10-30-2024

Hi @macd101 My terms recently changed as well. I called Stubhub and they told me they were phasing out the payment on delivery and putting eveyone on payment after event. Would have been nice if they had communicated that. @Teamstubhub Hi Gang. It would have been nice if you had communicated the change in payment schedule rather than noticing I was not receiving payments.

ChiTickets · ‎10-30-2024

The whole way sellers make money on stubhub is by selling tickets (or parking on this case) for market value rather than face value. It’s up to each consumer to decide if they will pay whatever that price is or not. I get the frustration. But Stubhub is a secondary marketplace and did not force you to buy the parking for the price the seller chose to sell it for.

Kenny79 · ‎10-28-2024

This may have been the case in the past however I am guessing Stubhub now is refusing to pay the sellers if the buyer scams as I have the exact same situation and StubHub is refusing to pay me and return my phone calls and my e-mails and it has been about 2 momths, it is making me seriously think about removing all of my listings and not honoring my current sales

Rmervin65 · ‎10-28-2024

I am looking for the Executive team at this point myself. Good luck.

Melpik · ‎10-27-2024

Hi @idlecloud23 You should be covered by the Fan Promise. Your purchase would probably be cancelled and you would be issued a refund. Your sale would probably be cancelled and you would receive no payment.

idlecloud23 · ‎10-27-2024

Hi, Is there any document that says sellers will not be charged for resale orders when the original order from which the tickets are bought is not fulfilled?

Melpik · ‎10-26-2024

Hi @Chercat Just list the tickets without the VIP package. That way you don’t have to worry about it List in hand as 2 days before. List as mobile transfer. If it is different you can call Stubhub and change but these are most probably mobile transfer

Juanitaoh · ‎10-21-2024

@TeamStubHub1 also wondering why everything is read-only for me. Cannot reply or post anything anywhere other than in welcome forum.

Melpik · ‎10-16-2024

Hi @Oso You will have to wait to transfer until 72 hrs before show. If you indicated you would transfer earlier call Stubhub at 866-788-2482 and have them change delivery date

NSO602 · ‎10-15-2024

@dpage1515 YES THERES ONLY A HANDFUL OF STATES THAT DONT HAVE THAT BLOCK ON THE TICKETS THE ARTIST IS THE ONE DOING THAT....IF THEY ALREADY PAID FOR THEM UR GONNA HAVE TO PAY IK SUCKS RIGHT.......TIP GET A CHEAP PHONE AN SELL IT WITH UR TICKETS TRY TO GET UR MONEY BACK

Melpik · ‎10-15-2024

Hi @Tiffew You can call StubHub at 866-788-2482

Melpik · ‎10-13-2024

Hi @CB0724 If you want to change delivery date call Stubhub at 966-788-2482 If you have a private buyer delete your listing and sell the tickets to your buyer

Melpik · ‎10-11-2024

Hi @DAM The message you see means the buyer has not accepted. Not to worry as many buyers either accept immediately or wait to day of event. Just double check you sent to the correct email. it sounds like you confirmed the transfer in your Stubhub account. Just make sure you did. If so you will be paid 5-8 Business days After the event even if the buyer never accepts.

Melpik · ‎10-11-2024

Hi @rcook Try clearing cookies and cache on your browser

Melpik · ‎10-10-2024

Hi @Isabella_NC Stubhub generally gives some leeway in fulfilling a sale. If you list with an inhand date of the 4th and complete on the 5th you should be ok. You can check by calling Stubhub at 866-Stubhub.

Melpik · ‎10-09-2024

Hi @Jchay510 Your seller will transfer the tickets to you and you in turn will transfer to your buyer. Remember to to confirm the transfer in your open sales on stubhub

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