StubHub Community

RichBG · 13 hours ago

Thank you very much for the information!

Sicem96 · Friday

Even if the tickets in the same section are higher than yours they may not show. My tickets are instant download (recommended are not) and lower in price than recommended tickets in the same general admission section.

Melpik · Wednesday

Hi @VincentOR Since Covid, Stubhub and almost all of the reseller sires, pay sellers after the event to ensure the event occurs and that there is no issue with the tickets. It is covered in terms and conditions.

sophieliu12 · Monday

Ah I see.. thank you very much.

Yanchi · 2 weeks ago

In fact, I contacted them yesterday on stubhub and asked them to contact the buyer. Customer service feedback They have sent an email to inform the buyer of the situation and asked me to wait for an inquiry about the cancellation. It's ridiculous that there's no place for sec222 to sell at this concert. The platform has no audit mechanism. If the buyer cancels the order, what does he have to bear? Do I have to pay a fine?

Melpik · 2 weeks ago

Hi @Brace If you shipped using the Stubhub label you will be paid after the event even if there is an issue delivering the tickets. Also, Fedex would return the tickets to Stubhub and not to you if there is an issue.

Melpik · 2 weeks ago

Hi @TM71 What event? Has the artist or the venue cancelled the event? If Stubhub does not have proof of the event being cancelled they will declare it postponed which means you are in limbo until the event is rescheduled (your tickets good for the new date) or cancelled (you get a refund)

Melpik · 2 weeks ago

Hi @mikey59 You can sell the two together by adding it in the notes. Note many buyers just look at the price and not notes so you may receive more by listing separately

Tessxtine · 3 weeks ago

Yes dispute it with your credit card ASAP; however make sure you have no pending tickets with them before you do. They will probably lock or delete your account. It’s unacceptable that they wouldn’t look into this for you. Good luck.

Melpik · 3 weeks ago

Hi @mgano This sounds similar to buying from Dice. Call Stubhub at 866-788-2482 and explain the situation and they should be able to provide the information you need

TarzanTickets · 3 weeks ago

I have had the same issue for weeks, I even lost out on a sale and then was penalized for it!

magicalpig · a month ago

Smells like fraud and/or racketeering, but I'm no lawyer, just someone who's had to throw tickets in the trash (metaphorically speaking as they were digital tickets) because they never sold because most users didn't know a fair deal was available if only they had known to disable the recommended listings filter.

Melpik · a month ago

Hi @Kmeers For some multi day events the original buyer receives separate tickets for each day. This would enable them to sell one of the days. Not sure if that is the case here but you can try calling Ticketmaster and asking them.

Kmeers · ‎12-12-2024

Did you ever figure this out? I am wanting to buy Metallica tickets for night 2 which is available on stubhub but you have to buy 2-night ticket on Ticketmaster. Ticketmaster says it’s the same ticket for both days and can’t be split. I don’t understand how all these people are selling for one night only if ticket can’t be split. I just want to take my 10 year old to one night

Melpik · ‎12-12-2024

@Ramaro2835 Call Stubhub at 866-788-2482

Melpik · ‎12-12-2024

Hi @jdboring1 List the tickets with an in hand date as far out as Stubhub will allow. Once you receive the tickets you can fulfill the order.

Melpik · ‎12-10-2024

Hi @Ramaro2835 It sounds like the seller either sent you the wrong ticket or made a mistake when posting. Call Stubhub at 866-788-2482 and explain the situation

Melpik · ‎12-09-2024

Hi @florerot I hope your husband is doing better as that is the most important. Did you buy insurance for the event? If you did not then it is unlikely that you will get a refund. The seller sent you tickets. Stubhub facilitated the sale. IF you could not go you could have always put the tickets back up for sale on Stubhub.

Ravenstone · ‎12-06-2024

This does not answer my question because you cannot download a mobile ticket to your wallet. You can only download E tickets. And you cannot print mobile tickets either.

aokeeffe · ‎12-05-2024

I had a similar issue. I received an email from ticketmaster the day of the concert that tickets were stolen - here's part of that email: Hello, The tickets that were transferred to you were acquired by someone who was attempting to steal tickets. As a result, they have been cancelled and returned to the original ticket holder... I was told by several people this is a stubhub issue, not Ticketmaster, so filed a fraud case with them. Hope we both get our money back and that cyber sec protocols are enhanced (or maybe even just followed appropriately) on both of these sites.

Melpik · ‎12-05-2024

I list tickets using Skybox. I listed tickets for NBA Cups EAST semis. Stubhub mapped the tickets to the WEST semis and they sold. I have sent the logs to API and to the mapping area. It has been 5 days and the vent is in less than a week. What does it take to have the issue resolved? The sale should be cancelled with no penalty as the logs clearly show listed as EAST not west

Melpik · ‎12-03-2024

Hi @Theresa3939 If you have listed your ticket and it has not sold you may want to lower the price. You have have to lower even more depending on how near the event is

Glinda1 · ‎11-30-2024

Were you able to get the tx on time? I'm in the same situation right now. I spent a lot of money on tx and have to travel by air. I'm afraid if I wont get the tx on time.

toddwils30 · ‎11-21-2024

This has been resolved. Had to engage the Ticketmaster Account Manager team and they resolved something for me with my account.

Melpik · ‎11-21-2024

Hi @tan_yonghao Reach out to Stubhub at 866-788-2482 and they should be able to help you upload the correct PDF.

Melpik · ‎11-21-2024

Hi @CaseyCampana If you bought the tickets on Stubhub and sold them on Stubhub the fan promise will cover you in case there is an issue. I dont think they will do it but you can try calling stubhub at 866-788-2480 and ask if your seller can deliver to your buyer.

bossfan · ‎11-20-2024

Picture of the ticket may not be good advice if the venue does not accept pictures of the barcode on the phone.

hc0116 · ‎11-20-2024

Should payment status still be pending?

Melpik · ‎11-19-2024

Hi @xraykid1948 sorry for your loss. Where did you buy the tickets? If you bought on Stubhub and sell on Stubhub they will generally waive the fee. List the tickets with an in hand date as far out as Stubhub allows. When you receive the the tickets you can turn around and forward them to your buyer. Their information will be in the email you receive when you sell. After you transfer the tickets remember to confirm the transfer in your open sales in your Stubhub account as this alerts Stubhub that the transfer has occured

Melpik · ‎11-19-2024

@colleenmrescue List the tickets with an inhand date as far out as Stubhub will allow. Once you have the tickets you can transfer them to the buyer using the information you receive upon the sale of the tickets.

zackman2000 · ‎11-14-2024

I wasn’t able to input my orice

Melpik · ‎11-12-2024

@daisyc It is against Stubhub's terms and conditions to reach out to the buyer.

Melpik · ‎11-08-2024

Hi @Maria037 Stubhub pays 5-8 Business days not calendar days after the event. Once payment date shows it usually takes a bank 1-2 more days to reflect in your account

Melpik · ‎11-05-2024

Hi @jlund123 First the buyer should not be reaching out to you. Stubhub will not automatically transfer the tickets. You will have to transfer them when you receive. What in hand date did you use for your ticket listing

shallam3000 · ‎11-04-2024

Thanks, this is an actual answer. The tickets have already sold. I don't mind going through the steps, but there should be instructions somewhere.

Melpik · ‎11-02-2024

Hi @kellas91 Ticketmaster and the venue often times will put a delivery delay in place until 48-72 hrs before the event. It is generally lifted and you can transfer then

Melpik · ‎11-02-2024

Hi @STH303A You can send dm @TeamStubHub . Better yet try calling 866-788-2482

Melissang · ‎11-01-2024

Thanks so much Melpick! I tried that on chat early this AM, but I appreciate the phone number

ME75 · ‎10-31-2024

Thanks so much for the response!

Melpik · ‎10-31-2024

Hi @JCSand Reach out to Stubhub at 866-788-2482 and explain the situation. If not disclosed they can issue refund or provide replacement seats.

Melpik · ‎10-31-2024

Hi @PTAmomof3 Stubhub does not allow you to cancel a purchase. However, if you relist the tickets and sell on Stubhub from your order screen they will often waive the sellers fee

Melpik · ‎10-30-2024

Hi @macd101 My terms recently changed as well. I called Stubhub and they told me they were phasing out the payment on delivery and putting eveyone on payment after event. Would have been nice if they had communicated that. @Teamstubhub Hi Gang. It would have been nice if you had communicated the change in payment schedule rather than noticing I was not receiving payments.

ChiTickets · ‎10-30-2024

The whole way sellers make money on stubhub is by selling tickets (or parking on this case) for market value rather than face value. It’s up to each consumer to decide if they will pay whatever that price is or not. I get the frustration. But Stubhub is a secondary marketplace and did not force you to buy the parking for the price the seller chose to sell it for.

Kenny79 · ‎10-28-2024

This may have been the case in the past however I am guessing Stubhub now is refusing to pay the sellers if the buyer scams as I have the exact same situation and StubHub is refusing to pay me and return my phone calls and my e-mails and it has been about 2 momths, it is making me seriously think about removing all of my listings and not honoring my current sales

Rmervin65 · ‎10-28-2024

I am looking for the Executive team at this point myself. Good luck.

Melpik · ‎10-27-2024

Hi @idlecloud23 You should be covered by the Fan Promise. Your purchase would probably be cancelled and you would be issued a refund. Your sale would probably be cancelled and you would receive no payment.

idlecloud23 · ‎10-27-2024

Hi, Is there any document that says sellers will not be charged for resale orders when the original order from which the tickets are bought is not fulfilled?

Melpik · ‎10-26-2024

Hi @Chercat Just list the tickets without the VIP package. That way you don’t have to worry about it List in hand as 2 days before. List as mobile transfer. If it is different you can call Stubhub and change but these are most probably mobile transfer

Juanitaoh · ‎10-21-2024

@TeamStubHub1 also wondering why everything is read-only for me. Cannot reply or post anything anywhere other than in welcome forum.

Melpik · ‎10-16-2024

Hi @Oso You will have to wait to transfer until 72 hrs before show. If you indicated you would transfer earlier call Stubhub at 866-788-2482 and have them change delivery date

NSO602 · ‎10-15-2024

@dpage1515 YES THERES ONLY A HANDFUL OF STATES THAT DONT HAVE THAT BLOCK ON THE TICKETS THE ARTIST IS THE ONE DOING THAT....IF THEY ALREADY PAID FOR THEM UR GONNA HAVE TO PAY IK SUCKS RIGHT.......TIP GET A CHEAP PHONE AN SELL IT WITH UR TICKETS TRY TO GET UR MONEY BACK

Melpik · ‎10-15-2024

Hi @Tiffew You can call StubHub at 866-788-2482

Melpik · ‎10-13-2024

Hi @CB0724 If you want to change delivery date call Stubhub at 966-788-2482 If you have a private buyer delete your listing and sell the tickets to your buyer

Melpik · ‎10-11-2024

Hi @DAM The message you see means the buyer has not accepted. Not to worry as many buyers either accept immediately or wait to day of event. Just double check you sent to the correct email. it sounds like you confirmed the transfer in your Stubhub account. Just make sure you did. If so you will be paid 5-8 Business days After the event even if the buyer never accepts.

Melpik · ‎10-11-2024

Hi @rcook Try clearing cookies and cache on your browser

Cmallar · ‎10-11-2024

Same boat !! We sold 2 tickets and email was sketchy … we’ve emailed buyer and had no response…. Heard of a lot of scams lately… they claim ticket didn’t work ….. get their money back and we don’t paid… hope we hear something..

Melpik · ‎10-10-2024

Hi @Isabella_NC Stubhub generally gives some leeway in fulfilling a sale. If you list with an inhand date of the 4th and complete on the 5th you should be ok. You can check by calling Stubhub at 866-Stubhub.

Melpik · ‎10-09-2024

Hi @Jchay510 Your seller will transfer the tickets to you and you in turn will transfer to your buyer. Remember to to confirm the transfer in your open sales on stubhub

ChiTickets · ‎10-09-2024

Also, make sure you take screenshots showing that its unavailable that also show the time on your phone, so its clear that its before the event. That will help you prove it. And, they may not be available after the event.

Melpik · ‎10-08-2024

Hi @SirGeebz You should still be able to enter but you may not be able to sign up for panels. You may want to try calling Comic Con or Showtix who comic con uses. Perhaps they can transfer badges. They might give you a hard time for not buying off Comic con official resale site

Melpik · ‎10-08-2024

Hi @trigkhi Stubhub is a secondary market meaning they dont own inventory and the tickets that are sold originally belonged to someone else. In some cases the tickets will show the name of the original purchaser. In most cases it doesnt matter as the venues are only concerned with the bar code. You should be fine.

pcswanson1 · ‎10-08-2024

I deleted all the messages but the one I am trying to respond to. I still can not send a message. Same error! Try again later.

bossfan · ‎10-08-2024

You can't cancel the order.

Melpik · ‎10-08-2024

Hi @Trimountain What is the issue you are having selling them on Stubhub? Stubhub is a secondary marketplace where sellers sell tickets they have bought elsewhere - for example on Ticketmaster. The two sites are not related. If you have accepted the tickets you received from Ticketmaster check to see if you are able to transfer them. If so you can list them on Stubhub.

Melpik · ‎10-08-2024

Hi @Alfie As long as the seat characteristics are the same (ie not aisle) and the seats are next to one another the exact numbers you deliver does not really matter. For instance if you have seats 9-12 and sold 11,12 it is ok to deliver 9,10. Also for some reason when you sell Stubhub lists the range of your seats so in this example it might appear as though you sold seats 9 and 12. If you go back to your listings what seats remain?

Melpik · ‎10-08-2024

Hi @Ci412 Stubhub pays sellers 5-8 business days after the event. That would be Oct 9th. I find it takes an extra day or two to reach Paypal. If you use direct deposit it tends to speed things up by a day.

Melpik · ‎10-07-2024

Hi @CB0724 Yes you can sell them on Stubhub. The key is to make sure that you can transfer the tickets from Ticketmaster or access barcodes for MLB events

Melpik · ‎10-06-2024

Hi @brknarrow518 After you transferred the tickets from Ticketmaster you need to go back to you Stubhub open sales and confirm the transfer. This lets Stubhub know the transfer has occured.

Melpik · ‎10-04-2024

Hi @gbeaulac2 Did you ever receive an email from Ticketmaster or AXS etc offering you to accept tickets? If so and if you accepted you need to go to that site and transfer the tickets to your buyer. Keep the email you receive after the transfer. Finally after you have transferred the tickets go to your open sales in Stubhub and confirm the transfer has been made if you still have issues call stubhub at 866-stubhub

Melpik · ‎10-04-2024

@Tony0504 You can call Stubhub at 866-Stubhub

MaheepQuigley · ‎10-02-2024

If you purchased your NHL tickets through StubHub, you don't necessarily need a Ticketmaster account to download the tickets unless StubHub explicitly mentions that they are being delivered via Ticketmaster. Typically, StubHub sends tickets directly to the email associated with your account, or you can access them through the StubHub app. Additionally, I recommend checking out the Loklok APK 2024 for a seamless streaming experience. It offers a wide selection of content, easy navigation, and frequent updates, making it a must-try for entertainment enthusiasts.

Melpik · ‎10-01-2024

Hi @Jessave As @bossfan said you cant cancel but if you sell on Stubhub they will waive the sellers fee.

Melpik · ‎09-30-2024

Hi @DGrose1 My guess is Stubhub is saying the same thing. That is why they offer insurance to protect the tickets

chuva · ‎09-28-2024

How did it go?? Were you able to transfer them?

Melpik · ‎09-27-2024

Hi @vegaswoody You do not transfer the tickets to Stubhub. If your tickets sell you are given the buyers name and email and you transfer from Ticketmaster to your buyer. Remember to confirm the transfer after it is made. If the tickets do not sell you are free to use them. Just remember to delete the listing otherwise it is possible they sell late and you would not be able to transfer and thus could incur a penalty

Melpik · ‎09-27-2024

Hi @aluc03 here is a link to selling FAQs https://support.stubhub.com/articles/61000276377-sell-tickets-on-stubhub

Melpik · ‎09-23-2024

@jrztmada DO NOT RESPOND to Sallyx before either calling Stubhub or sending a dm to the moderator. Generally Stubhub does not provide personal email to respond to. Also Sallyx only joined yesterday. They will probably try and scam you

Melpik · ‎09-22-2024

Hi @fredabernstein What did you enter as your in hand date? If you indicated that you had the tickets you will keep getting reminder emails. You can call Stubhub at 866-788-2482 and ask them to change the in hand date

Melpik · ‎09-13-2024

Hi @adamlynn55 Hope you feel better soon. To set expectations I would be surprised if you get a refund from Stubhub as it is not their fault you got sick. It is why they offer insurance when you buy. It sounds like you did not buy the insurance

bossfan · ‎09-03-2024

You should call them before they automatically cancel your sale. 866-Stubhub

nantor93 · ‎08-29-2024

Thank you!!!!

Ljunge1289 · ‎08-20-2024

I’ve read online you are only paid once stubhub confirms the wristbands were used at the event. Is that true? If so, what happens if the person you sent them to doesn’t attend? Or tries to claim they weren’t in the package received?

bossfan · ‎08-16-2024

There is really no good resolution for this. Call Stubhub 866-STUBHUB, ask them to contact the buyer to see if they are willing to take the tickets that you have. If not, then you are on the hook for non-delivery of tickets and a 100% penalty.

Melpik · ‎08-14-2024

Hi @Lexy07baby Do not cancel the sale as you will be charged a penalty of 100% of the sale. As long as you transferred to the correct email AND confirmed the transfer in your open sales in your Stubhub account you will be paid 5-8 business days after the event. I find that buyers either accept right away or wait until a day or two before event to accept.

PapaNesto · ‎08-13-2024

Hello, Were you able to get them to waive the fees? I have the same issue with an event, I bought multiple tickets. Thank you

Melpik · ‎08-02-2024

Any update on adding the game on Aug 26 at 7:00? I have been asking for the Blue Jays vs Red Sox at Fenway to be added for 3 weeks now and no progress. This game was on the original Red Sox schedule. The Red Sox added a suspended game at 2:00 and that is the only game you are showing. Your competitors, such as vivid, have the 7:00 game. I would rather list on Stubhub but if you cant add the game I will go elsewhere.

Melpik · ‎08-02-2024

Hi @SaraW123 do not cancel the transfer as you expose yourself to charges from Stubhub. If you transferred the tickets to the correct email AND confirmed the transfer in your open sales on Stubhub you will be paid after the event even if the buyer never accepts. I find that buyers either accept immediately or wait until a day before the or even up unitl the start of the event to accept.

Melpik · ‎07-31-2024

Hi @Dcavalli The purchases would have to be separate transactions. You could try calling your credit card company and explain that you will be making multiple purchases. They can put notes on your account. You should not have to log out in between purchases. They just have to be done one at a time

Melpik · ‎07-25-2024

Hi @whitesmaverick You are able to resell tickets on Stubhub that you bought elsewhere as long as you are able to deliver the tickets by mailing, uploading, transferring or entering barcodes for them depending on how you listed the tickets for sale

Melpik · ‎07-15-2024

Hi @DesertDentist If you go to your listing and edit it, go to update seat features. Under comments there should be an option to indicate that the tickets are first row of the section.

Melpik · ‎07-13-2024

Hi @Brauny Stubhub discourages communication between buyers and sellers. You can try calling Stubhub at 866-788-2482. Take a screenshot of the transfer fail and keep as proof of attempted transfer

Bathbaby85 · ‎07-11-2024

Asking face offer or best offer

seatstreak · ‎07-09-2024

Removing this feature is completely ridiculous. Why would they go backwards with how you're able to search for tickets? Now I have to select zones and manually unselect each and every single section I don't want to see? I hope the tech teams review this because it seems to be a simple feature that was taken away for no reason. Just say you want us to sell on other sites lol. They all allow for multiple section selection. Common sense lacking heavily with whoever thought it was a good idea to remove this feature.

Melpik · ‎06-29-2024

Hi @RobVega It looks like Stubhub is only listing the individual days and not 2 day pass. If you have separate tickets for Sat and Sun you should list them and fulfill them separately

gmccune · ‎06-26-2024

The same thing happened to me. Sure, I picked Wednesday's tickets order came after payment was made unable to change it after the order went through. The same seller has tickets in the same area, same row, and same seat that Wednesday but refuse to contact seller about mistake. Made me resell my tickets that bs . Then tell me they will be released to me Aug. 13th after 12:48 pm day of game

Melpik · ‎06-09-2024

Hi @khrispychiken Reach out to Ticketmaster or the venue. generally they will open up closer to the event (sometimes as little as 24 hrs before the event). If you find out they will open transfer you can list for sale and provide your in hand date.

Melpik · ‎06-07-2024

Hi @Lotvo Stubhub does not "return" the tickets to you. However when you upload the tickets they usually remain in your original account so you should be able to use the original PDF to get into the event.

Melpik · ‎04-21-2024

Hi @Deeted1 List the tickets with an inhand date as far out as Stubhub will allow. You can then deliver the tickets when you get them.

Melpik · ‎04-19-2024

Hi @psuaud83 If you go to your open sales in your account, look to the right of your sale and there should be a drop down with see actions. Choose confirm. It will ask you how you transferred (Ticketmaster, AXS etc) and a few other questions. Choose the service, answer the questions and confirm the transfer. Also keep the email you receive when you transfer the tickets for your records.

passhan · ‎04-17-2024

Thank you for replying, unfortunately that is what I am expecting now. Ticketmaster has listed the remaining tickets at about half what I paid. I just wanted to go so bad I got caught up in the excitement 😞

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