StubHub Community

Melpik · a week ago

Hi @vancouverv Check if you are looking at tickets with estimated fees

Melpik · 2 weeks ago

Hi @Hubjeff Unfortunately you cant trade thru Stubhub. If you sell the tickets on Stubhub they will generally waive the selling fee and you can buy the correct seats you wanted.

Melpik · 2 weeks ago

Hi @jchouinard37 Recommended tickets is a bad filter that Stubhub added and for which the algorithm is constantly changing. Generally if your tickets are hidden it means that there are other tickets for sale in the same section and row for less than yours. You either need to wait until those tickets sell or lower your price for you and other buyers t be able to see the tickets available for sale.

bossfan · 2 weeks ago

When you accepted the tickets where did they come from. Your seller must have transferred tix to you so are they in your Ticketmaster or AXS account? You need to transfer from the ticket site that you accepted the tickets on. For help call Stubhub 866-Stubhub

ou8thattoo · 2 weeks ago

This is BS, not only did they add filters a week after listing, they removed seating map and changed listing from row and seat to General admission. I'm looking into class action options and or filling a claim. if anyone else had had similar experience please notify me.

Melpik · 2 weeks ago

Indicate you will have 2 days before the event. You should have them by then.

Maibs · 2 weeks ago

Agreed, its terrible. I have 39 Mets games listed and 36 of them are 'hidden', meaning they are not showing up as 'Recommended tickets'. Hello Seat Geek!

Melpik · 3 weeks ago

Hi @marcrichmond8 Stubhub has filed to come public. From their official filing here are some addresses and even phone numbers Eric H. Baker Founder and Chief Executive Officer StubHub Holdings, Inc. 175 Greenwich Street, 59th Floor New York, New York 10007 (888) 977-5364 (Name, address, including zip code, and telephone number, including area code, of agent for service) Copies to: Michael Benjamin Tad J. Freese Alison A. Haggerty Adam J. Gelardi Latham & Watkins LLP 1271 Avenue of the Americas New York, New York 10020 (212) 906-1200 Connie James Chief Financial Officer Mark Streams General Counsel StubHub Holdings, Inc. 175 Greenwich Street, 59th Floor New York, New York 10007 (888) 977-5364 Dave Peinsipp Kristin VanderPas Denny Won Cooley LLP 3 Embarcadero Center, 20th Floor San Francisco, California 94111 (415) 693-2000

Melpik · 3 weeks ago

Hi @NenaSuwara List as paper tickets. When you sell you will be given a mailing label. Drop off at FedEx (get a receipt that you dropped off). Make sure you leave enough time for wristbands to be mailed before the event

bossfan · 3 weeks ago

I can't tell from your post if your non fulfillment was because you double sold your tickets or you did not deliver to the buyer. Regardless of the reason for the non fulfillment, Stubhub does not forgive an oopsie so you're not going to succeed on disputing the charge.

Melpik · 3 weeks ago

Hi @sycamore1967 The right app is based on the event and what app the original buyer used to buy tickets. What app did you use to accept the tickets? Use that app to access tickets. Note that for most mlb events the best app is mlb ballpark

pearlzeng885 · 3 weeks ago

How to list a ticket? On which page?

riccardo · 4 weeks ago

Gotcha thanks 🙏 In this way the new owner will attend the match using my name, or will I have the chance to change the name on the ticket? Is this ok? I’m not living in the US so don’t know the rules. Thanks

abcdef123 · 4 weeks ago

wrong! other sites do not require TIN/SSN and do not withhold payments from their sellers.

Melpik · 4 weeks ago

Hi @rcticketsmain check if the listings appear if you turn off the recommended tickets filter

MT509 · a month ago

In the drop down it gives the option to select "other" if your ticket vendor is not present in the list. Then it will give you a blank box to type their name into. I see this was 2 weeks ago, hopefully you figured that out ...

Melpik · a month ago

Hi @jenns413 The wristbands are treated jsut as you would a paper ticket. Do not activate them and mail them to your buyer. Include any instructions on activating the bands. Keep a copy of the mailing label and the receipt when you drop off the mailing envelope for your records.

OGriver_dawg · a month ago

I bought 4 tickets at 68 a piece,and my card was charged 396.Who do I contact to fix that.

chuck7500 · ‎03-18-2025

Came from StubHub and I did claim the tickets

Melpik · ‎03-17-2025

Hi @hotlot You are able to deliver any 2 seats next to one another as long as the attributes - ex aisle are the same. You can also go back to your listing and see what seats remain. You can then deliver the 2 that Stubhub sold

AlexVR · ‎03-16-2025

Thanks for your response, and so quickly too! Thanks for clarifying that I would not get my fee back that was charged when I bought the tickets originally. I still have three other questions. First, when you say they will "waive the sellers fee", you mean they will not charge the person buying the tickets a fee on top of the price of the tickets? Or, is there usually a fee they would charge me, again, for using StubHub to sell the tickets? Second, so when I go to list the tickets for sale on StubHub I just list the price of the ticket that I paid initially? I do not get to add a fee onto that price of the ticket? Third, and finally, when I list the ticket can I list the ticket for more, or even less, than I paid for it? Is there a strategy or general rule for deciding how to set the price when reselling it? Thanks.

Risa2 · ‎03-16-2025

On StubHub.com, I was able to select "Instant Download," and my tickets for March 28 and April 1 appeared in the Ballpark app within seconds. Strangely, the ticket for April 2, which I did not select "Instant Download" for, has still not been transferred to me. However, on StubHub.ie (StubHub International), it seems that "Instant Delivery" is still not an option. I find it interesting that there is a difference between the two platforms.

markjf · ‎03-16-2025

I found out the Rangers will not release tickets to the secondary market, and SH has been of no help.

nick533 · ‎03-14-2025

Yes, you can contact StubHub customer service to request a reroute of your tickets, even if it’s an international order, especially if it’s within 48 hours of your event. However, keep in mind that the ability to reroute tickets depends on the specific circumstances, such as the delivery method and the status of the shipment. It’s best to reach out to StubHub immediately to discuss your options and see if they can accommodate your request.

ChiTickets · ‎03-13-2025

I eventually got a refund but it literally took months. I kept getting the typical stubhub line that “my case was escalated”, but nothing ever happened. I called many times and it took hours and hours. At one point after months, i just happened to get the one person in stubhub customer support who actually took action. I honestly think if i had not wasted so much time and called and called, i would have never gotten the refund. In almost the same exact situation now with stubhub again and have been trying to resolve it for about a month. Their customer service is just not set up to deal with problems at all anymore, so it can be pretty rough.

Melpik · ‎03-11-2025

Hi @marsham You can either sell your tickets or use the promo in your next purchase

Melpik · ‎03-09-2025

Hi @LarryTaylorPark Have you looked into POS systems like Skybox or Listed?

Melpik · ‎03-09-2025

Hi @LarryTaylorPark I am not sure of what the break point is but some sellers get paid 5-8 business days after sale rather than after event.

nyrnd · ‎03-07-2025

Thank you very much.

Ky4271p · ‎03-07-2025

That's the thing. I wasn't sent to a site per se. The URL was just a pop (the actual link was some access links site) with my ticket info and the bar code. I logged into my ticketmaster account just to see if they were there, and they're not. I even created an AXS account just to see if maybe that's where they were, and they aren't there either. So I have no idea.

Melpik · ‎03-04-2025

Hi @Bobspoon For some events the barcodes are not released until 2-3 days before the event. For some MLB events it is as little as 24 hrs before the event. If you are able to see your ticket does it indicate barcode unavailable Barcode will display at a later time?

as2326 · ‎03-04-2025

It’s not super urgent I was just disappointed bc I lost $100 between a fraudulent sale and my final sale….a lot of other tickets sold much higher during that time. Was hoping for a site credit or something. That’s a lot of $ for an issue outside of my control. Happened a few times this year….

Coop2112 · ‎03-02-2025

Run from stubhub. There's no way to turn the filters off that will hide your listing and your tickets will not sell. This happened to me and I couldn't cancel it so my tickets didn't sell and I am out over $500. DO NOT UPLOAD your tickets - it will screw you!

Melpik · ‎03-02-2025

Hi @Georgia1 You can try calling Etix 1-800-514-3849. I believe that most etix arrive as a pdf. If so call StubHub at 866-788-2482 and change ticket type. You can then upload tickets to complete the sale

Melpik · ‎03-01-2025

Hi @erinoro Sometimes the venue or artist will put a delivery delay on tickets until 48 hrs before the event. Unfortunately there is not much you can do but wait. Hopefully your buyer gets their tickets earlier and delivers them early

Melpik · ‎02-28-2025

Hi @brugy74 1) you can try logging into your Ticketmaster and AXS accounts and see if you find the tickets 2) You can search your emails for the event. If you deleted the email when you bought then may be an issue 3) You can google the event and pretend like you are buying for it and then you can determine if it is Ticketmaster, AXS or some other platform. Once you know the platform you can log into your account.

Melpik · ‎02-28-2025

Hi @Drdlen If you are able to transfer the tickets then you can list on Stubhub. When your tickets sell you will be given the buyers name and email. Transfer the tickets from Ticketmaster. Then remember to confirm the transfer in your open sales in your Stubhub account as this lets Stubhub know you have made the transfer

Simon562 · ‎02-27-2025

This particular issue had been fixed. Didn't mean to bring it back to the top. But a new issue around the recommended filter developed today, which I have posted separately.

markmarvel · ‎02-24-2025

Maybe if we knew more about Chris, his interests, feelings, maybe his dreams, we could understand him and maybe ourselves better?

bossfan · ‎02-22-2025

Just FYI if you don't use an accountant and do your own taxes then the gross sales on the 1099k probably includes the Stubhub commission you paid. You need to report the gross sales to match your 1099k and then subtract out the Stubhub commission fees and your ticket cost to arrive at the net profit that you need to pay your taxes on. I'm not going to give you tax advice so you will need to research how to report your 1099k info.

Melpik · ‎02-20-2025

@seliingsidehust This is just a guess. The sales are tied to a social security number and not to an acccount. Scenario 1 - you would get a $3,000 from Paypal and $2,000 from Stubhub. Scenario 2 - you get 3,000 1099s from Stubhub and paypal Scenario 3 - if your overall sales are over $2,500 you would get 1099 for each account Im not a tax expert but just offering best guess.

Nsw87 · ‎02-19-2025

Thank you for your reply. When I logged in again my tickets don't show as ready.

Melpik · ‎02-18-2025

The recommended ticket filer has gotten worse over time. It used to be that tickets were hidden if cheaper tickets available in same row and section. I have tickets for sale of Good Night and Good luck on Apr 1 in Right Orchestra. When the filter is on the ONLY recommended tickets are in row D for $2,362 and have no rating. I have tickets in row M for $425 with an amazing 9.1 rating but amazing they are hidden from the buyers. Stubhub - Time to revamp the algorithm or eliminate it.

Melpik · ‎02-16-2025

@Tlcinpa unfortunately Stubhub does not allow you to cancel. However if you sell tickets on the site, from your order, they will generally waive the sellers fee

NSO602 · ‎02-16-2025

@pete66 NOTHING JUS SIT BACK AN WAIT FOR THE SALE TO HAPPEN

Melpik · ‎02-13-2025

Hi @sbeaupre If the buyer is unable to transfer the tickets then Stubhub will provide you with a refund.

LaurieK · ‎02-12-2025

Hello: I’ve already changed my setting when this issue first started and it didn’t help. I also sent a message to Chris@stubhub and got an error message that it was an invalid email address. I did not subscribe or request to be added to Chris’ distribution list. If you are able to contact Chris or Stubhub to get me off this distribution list, I would really appreciate it. Thanks.

Melpik · ‎02-11-2025

Hi @jordanashlyn Click on message icon in upper right. Chose send message. Search for TeamStubhub. Send your message

Melpik · ‎02-11-2025

Hi @gcaroddoaab Barcodes for Yanks wont be available until mid March. You can still list the tickets without the barcodes and then when the codes are available either enter them into your listing or into your open sale.

sbulka · ‎02-09-2025

Just showed up to my address on file

bmckeown · ‎02-08-2025

Sorry! I see that your answer works. Just needed the added detail to choose option that tickets can be sold "Individually" when doing the original listing. Then the option you provided is there in the Edit screen. Learning! Thanks for the answer.

tripsn1dad · ‎02-08-2025

Good point WhyWhyWhy, it doesn't seem right that they would stifle someone's listing; if it's not a fair priced listing, then the one to take blame is the poster, not Stubhub making the decision for price or seat location.

Melpik · ‎02-08-2025

Hi @willstub , @tripsn1dad Do the listings show if you turn off the recommended tickets filter?

Melpik · ‎02-06-2025

Hi @Evertrust StubHub is a third party reseller. When you bought the tickets on Stubhub they were transferred to you using another platform such as Ticketmaster, AXS etc. log onto that site and transfer the tickets to your buyer. After the transfer remember to confirm the transfer in your Stubhub acct. keep the email you receive from Ticketmaster etc as proof of transfer

tan_yonghao · ‎02-05-2025

update 1. @TeamStubHub1 reached out to me for details and I have provided them 2 days ago. pending response.

House_of_Hurst · ‎02-05-2025

Same happening to me with concert tickets. There are worse seats, 3x the price that show up but not mine due to filters. Feels a bit scammy. The "recommended" price to sell my tix was lower than most tix avail. Mine are 1st sec, 3rd row. They want me to lower the price so SH buys them and resells?! I think most users of Stubhub can decide where they sit and what they spend without "recommended filters".

Melpik · ‎02-05-2025

Hi @rd4 Here is a link to selling on Stubhub - StubHub Support: Selling tickets on StubHub

Melpik · ‎02-05-2025

Hi @BROWNSATAN Try going to the SH site and see if the recommended ticket filter is on. Turn it off and see if your tickets show. If they down show with the filter on it means there are cheaper tickets for sale in your section and row and the buyer will only see your listing if the filer is off.

bamagirlky · ‎02-04-2025

yes, and so far only $99 of the $428 has been refunded! OVER this

MooreTina39 · ‎02-04-2025

Ok thanks for the info

Melpik · ‎02-03-2025

Hi @gobreakaway Call Stubhub at 866-788-2482 and explain you need to change the delivery method. They can change it for you.

Gavmetal · ‎01-23-2025

Thank you!

Melpik · ‎01-23-2025

Hi @carrie270 Unfortunately Stubhub will not allow you to cancel the purchase. You will have to sell the tickets you have (Stubhub will generally waive the fee if you list them on the site) and then buy the correct show/time you want. You can list the incorrect tickets for sale even though you have not received them yet. Just use an in hand date as far out as Stubhub will allow

dwalzak · ‎01-22-2025

Thank you.

Melpik · ‎01-22-2025

Hi @dukesnodgrass Are you tickets still listed on Stubhub? If so delete the listing immediately. If they also sold on Stubhub as well as the other platform one of the 2 platforms will charge you a penalty for not being able to fulfill the sale. This is why Stubhub and other sites terms and conditions warn you not to list on multiple paltforms.

Melpik · ‎01-22-2025

Hi @dukesnodgrass Are you tickets still listed on Stubhub? If so delete the listing immediately. If they also sold on Stubhub as well as the other platform one of the 2 platforms will charge you a penalty for not being able to fulfill the sale. This is why Stubhub and other sites terms and conditions warn you not to list on multiple paltforms.

Melpik · ‎01-21-2025

Hi @Kayakr01 if you have PDFs then you should list as E tickets and upload the PDFs to your listing

Melpik · ‎01-19-2025

Hi @Spark_Huang As long as the 3 seats are next to one another and the attributes match your listing you can transfer any 3. If you go back to your listings you should see the single seat number remaining. You can then transfer the other 3. Remember after you transfer to confirm the transfer in your open sales on Stubhub

Melpik · ‎01-17-2025

Hi @ebonafejr While it does happen it doesn’t happen that often. You can try an obtain a scan report from the venue which would show if the ticket scanned

Melpik · ‎01-14-2025

Hi @MrsLatham28 You can not turn it off permanently. To turn it off go to filers and turn off recommended tickets

rkane · ‎01-13-2025

what ended up happening in your situation? i have two different buyers that seem really sketchy to me too. The concert is not until september, but $400 is a lot of money to just lose.

Durangofreak · ‎01-13-2025

hello, a query here. If I want to sell tickets for a US event on stubhub.com as a German, I will offer the tickets in USD. The only question for me is whether it is possible for stubhub.com to credit the sales proceeds to my German credit card? Do you have any experience with this?

RichBG · ‎01-12-2025

Thank you very much for the information!

Sicem96 · ‎01-10-2025

Even if the tickets in the same section are higher than yours they may not show. My tickets are instant download (recommended are not) and lower in price than recommended tickets in the same general admission section.

Melpik · ‎01-08-2025

Hi @VincentOR Since Covid, Stubhub and almost all of the reseller sires, pay sellers after the event to ensure the event occurs and that there is no issue with the tickets. It is covered in terms and conditions.

sophieliu12 · ‎01-06-2025

Ah I see.. thank you very much.

Yanchi · ‎12-30-2024

In fact, I contacted them yesterday on stubhub and asked them to contact the buyer. Customer service feedback They have sent an email to inform the buyer of the situation and asked me to wait for an inquiry about the cancellation. It's ridiculous that there's no place for sec222 to sell at this concert. The platform has no audit mechanism. If the buyer cancels the order, what does he have to bear? Do I have to pay a fine?

Melpik · ‎12-30-2024

Hi @Brace If you shipped using the Stubhub label you will be paid after the event even if there is an issue delivering the tickets. Also, Fedex would return the tickets to Stubhub and not to you if there is an issue.

Melpik · ‎12-29-2024

Hi @TM71 What event? Has the artist or the venue cancelled the event? If Stubhub does not have proof of the event being cancelled they will declare it postponed which means you are in limbo until the event is rescheduled (your tickets good for the new date) or cancelled (you get a refund)

Melpik · ‎12-27-2024

Hi @mikey59 You can sell the two together by adding it in the notes. Note many buyers just look at the price and not notes so you may receive more by listing separately

Melpik · ‎12-25-2024

Hi @mgano This sounds similar to buying from Dice. Call Stubhub at 866-788-2482 and explain the situation and they should be able to provide the information you need

TarzanTickets · ‎12-20-2024

I have had the same issue for weeks, I even lost out on a sale and then was penalized for it!

magicalpig · ‎12-15-2024

Smells like fraud and/or racketeering, but I'm no lawyer, just someone who's had to throw tickets in the trash (metaphorically speaking as they were digital tickets) because they never sold because most users didn't know a fair deal was available if only they had known to disable the recommended listings filter.

Melpik · ‎12-13-2024

Hi @Kmeers For some multi day events the original buyer receives separate tickets for each day. This would enable them to sell one of the days. Not sure if that is the case here but you can try calling Ticketmaster and asking them.

Kmeers · ‎12-12-2024

Did you ever figure this out? I am wanting to buy Metallica tickets for night 2 which is available on stubhub but you have to buy 2-night ticket on Ticketmaster. Ticketmaster says it’s the same ticket for both days and can’t be split. I don’t understand how all these people are selling for one night only if ticket can’t be split. I just want to take my 10 year old to one night

Melpik · ‎12-12-2024

@Ramaro2835 Call Stubhub at 866-788-2482

Melpik · ‎12-12-2024

Hi @jdboring1 List the tickets with an in hand date as far out as Stubhub will allow. Once you receive the tickets you can fulfill the order.

Melpik · ‎12-10-2024

Hi @Ramaro2835 It sounds like the seller either sent you the wrong ticket or made a mistake when posting. Call Stubhub at 866-788-2482 and explain the situation

Melpik · ‎12-09-2024

Hi @florerot I hope your husband is doing better as that is the most important. Did you buy insurance for the event? If you did not then it is unlikely that you will get a refund. The seller sent you tickets. Stubhub facilitated the sale. IF you could not go you could have always put the tickets back up for sale on Stubhub.

Ravenstone · ‎12-06-2024

This does not answer my question because you cannot download a mobile ticket to your wallet. You can only download E tickets. And you cannot print mobile tickets either.

aokeeffe · ‎12-05-2024

I had a similar issue. I received an email from ticketmaster the day of the concert that tickets were stolen - here's part of that email: Hello, The tickets that were transferred to you were acquired by someone who was attempting to steal tickets. As a result, they have been cancelled and returned to the original ticket holder... I was told by several people this is a stubhub issue, not Ticketmaster, so filed a fraud case with them. Hope we both get our money back and that cyber sec protocols are enhanced (or maybe even just followed appropriately) on both of these sites.

Melpik · ‎12-05-2024

I list tickets using Skybox. I listed tickets for NBA Cups EAST semis. Stubhub mapped the tickets to the WEST semis and they sold. I have sent the logs to API and to the mapping area. It has been 5 days and the vent is in less than a week. What does it take to have the issue resolved? The sale should be cancelled with no penalty as the logs clearly show listed as EAST not west

Melpik · ‎12-03-2024

Hi @Theresa3939 If you have listed your ticket and it has not sold you may want to lower the price. You have have to lower even more depending on how near the event is

Glinda1 · ‎11-30-2024

Were you able to get the tx on time? I'm in the same situation right now. I spent a lot of money on tx and have to travel by air. I'm afraid if I wont get the tx on time.

toddwils30 · ‎11-21-2024

This has been resolved. Had to engage the Ticketmaster Account Manager team and they resolved something for me with my account.

Melpik · ‎11-21-2024

Hi @tan_yonghao Reach out to Stubhub at 866-788-2482 and they should be able to help you upload the correct PDF.

Melpik · ‎11-21-2024

Hi @CaseyCampana If you bought the tickets on Stubhub and sold them on Stubhub the fan promise will cover you in case there is an issue. I dont think they will do it but you can try calling stubhub at 866-788-2480 and ask if your seller can deliver to your buyer.

bossfan · ‎11-20-2024

Picture of the ticket may not be good advice if the venue does not accept pictures of the barcode on the phone.

hc0116 · ‎11-20-2024

Should payment status still be pending?

Melpik · ‎11-19-2024

Hi @xraykid1948 sorry for your loss. Where did you buy the tickets? If you bought on Stubhub and sell on Stubhub they will generally waive the fee. List the tickets with an in hand date as far out as Stubhub allows. When you receive the the tickets you can turn around and forward them to your buyer. Their information will be in the email you receive when you sell. After you transfer the tickets remember to confirm the transfer in your open sales in your Stubhub account as this alerts Stubhub that the transfer has occured

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