StubHub Community

Melpik · ‎02-29-2024

Hi @Loriblum77 Where did you buy the tickets - Ticketmaster? Many times the transfer feature is activated 48-72 hrs before the show. The only way to know for sure is to reach to the Ticketmaster or whereever you bought the tickets

Melpik · ‎02-27-2024

Hi @Oliver51 From whom did you buy the tickets - AXS, Ticketmaster etc? Log into your account and see if there is just one ticket for the entire tournament or is each session a separate event? I suspect that each session is separate event. If this is the case then you can sell each one separately

Melpik · ‎02-27-2024

Hi @ScottySals Stubhub generally does not give refund for rescheduled events. If you were not able to attend the new date your only option was to have sold the ticket,

Melpik · ‎02-27-2024

Hi @Ans3519 Contacting the buyer is against Stubhub's terms and conditions. You should call Stubhub at 866-788-2482.

Melpik · ‎02-24-2024

@JChavez28 It is the date the seller will send. For mobile, flash and PDFs it is also date you receive

Melpik · ‎02-23-2024

Hi @tonitenille When you upload the pdf you will be prompted to either include or exclude pages from the pdf to assign to your listing. For instance if your pdf contains 4 pages but you are only selling 2 tickets you might choose to include seats 1,2 but exclude seats 3,4. It is very important to remember which seats you uploaded so that you dont use the wrong tickets to enter yourself.

Melpik · ‎02-23-2024

Hi @deeann84 Stubhub does not provide refunds. The only way to fix this is to sell the incorrect tickets (Stubhub will usually waive the sellers fee in such cases) and buy tickets for the date you do want to go to.

Melpik · ‎02-23-2024

Hi @Grinny Most venues will not allow you to reenter once you leave. Same with parking garages so probably no.

Melpik · ‎02-21-2024

Hi @ErasSeller Ticketmaster and Stubhub are separate companies and have separate systems. To let Stubhub know that the transfer has gone thru you have to go to your open sales and confirm that you have transferred the tickets

Melpik · ‎02-20-2024

Hi @erichtol What type of event are you selling for? If MLB try using the MLB app. If available (some teams wait until 48 hrs or so before a game to make available) you should be able to see. If a concert and bought thru Ticketmaster, log into your Ticketmaster account, find the event and click on i or ticket info. You should find the barcode there

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