StubHub Community

Melpik · Thursday

Hi @marellan It seems like Stubhub is having particular issues with events at Dodgers Stadium. As they have updated the site it is sometimes harder/impossible to find some of the information that sellers are used to. They have an alternate site inv.stubhub.com. Log in using your Stubhub credentials and hopefully you will find oyur payment infomraiton there, You should receive payment by the 27th as that is 8th business day.

Melpik · Thursday

Hi Allisha you can not get the seats together as Stubhub is a third party site and you probably bought tickets from two independent sellers. You can either sell the tickets and buy seats together or if the seats are near one on another you might be able to get people to move at the event so that all of your seats are together

Melpik · Wednesday

Hi Paul Wehn Stubhub upgraded their website some of the default information was lost. Make sure there is a default payment account chosen for your account even if you only have one account listed. I have heard that this tends to fix the problem.

Melpik · Wednesday

Hi stef This site is for questions about events in US and Canada. You will have to reach out to Stubhub international

Melpik · Wednesday

Hi MSTP What event did you sell? If you sold an MLB event the only option is to deliver by entering bar codes even if it is only available 48 hrs before the event. If you have another event you can try reaching out to Stubhub at 866-788-2482 or by dm @TeamStubHub

Melpik · Tuesday

Hi Melissa If you are able to print out the tickets can you then scan them into a pdf and upload the pdf to Stubhub?

Melpik · Tuesday

Hi Khd A UPS access point is a place like a UPS store or a CVS or Whole Foods etc where the recipeint can pick up the package. The buyer may have provided a PO Box or was not home when the delivery of the pacakage was attempted. You will still be paid 5-8 Business days After the event.

Melpik · Tuesday

Hi This site is for events happening in the US and Canada. You will have to reach out to Stubhub International regarding your issue as your event is in London.

Melpik · a week ago

While there have been many complaints about the recent timing of payments it appears that maybe Stubhub is finally getting caught up. Yesterday I recevied an email and today a payment for all events up to June 11th. Today I recenved an email regarding a payment for an event on June 12th. This is 5 business days after the event so back ont he timeline Stubhub lists for payments. There are still many mapping issues - no rows for Dodger games but maybe payments are finally straightened out.

Melpik · a week ago

Some of the biggest issues are rows for Dodger games. Anyhelp @TeamStubHub woudl be appreciated.

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