StubHub Community

DebNorton · ‎02-21-2024

How do we know if they will be transferred via Ticketmaster?

TeamStubHub · ‎02-21-2024

It may be something that needs to be requested, if you're not seeing that on the site already. If it's not on the site already, please request your event by following the steps outlined here. Our events team will get to that as soon as possible. Thanks!

TeamStubHub · ‎02-21-2024

@Melpik is correct. You also need to make sure that you log into the primary's app and transfer them to your buyer if you haven't already. The only case where this wouldn't apply is if you uploaded PDF tickets when you created the listing. If neither of these apply to you or if you have any further questions, you can send a private message to @TeamStubHub and they can help you out.

TeamStubHub · ‎02-16-2024

That is a great question. We have an events team that will monitor for postponed events and will make sure that if there are any changes or updates that buyers need to be aware of, they will send you all the necessary details via email. The standard is that the tickets you currently have will be valid for the event just as they are, which is the case nearly every time. But if there are changes or updates that would require new tickets for the rescheduled event, we'll either provide the new tickets for you to use, or we'll provide a refund. Just keep an eye out for an email with an update from our events team.

Gman11 · ‎02-15-2024

I have not received my 1099 for 2023. I will need it on or by 2/23/24 for my appt with my cpa. Thank you, Gman

HBD · ‎02-14-2024

StubHub told me that because I get my payments through PayPal, they would have my 1099. I met the new 2023 (now postponed) dollar threshold through sales on StubHub, plus over 200 transactions. However those transactions don't count according to PayPal. Why? StubHub sends PayPal single payment invoices with multiple sales records on those invoices to pay me. PayPal only counts each invoice payment as a single payment, even though the payment could be for 50 transactions on that invoice. So it seems that neither will be giving me a 1099-K, correct?

TeamStubHub · ‎02-04-2024

Of course! It was my pleasure to have been of assistance. If you have any other questions or concerns, just let me know and I'll be happy to help!

Simon562 · ‎02-02-2024

I just sold tickets to the Serie del Caribe. It is currently 9 pm and the game time is at 10:30 am tomorrow morning. I immediately received en email from Stubhub stating that I had to deliver the tickets within 1 hour or it would be cancelled, I would incur fees, etc. I was able to deliver these right away. But, I have other tickets for sale for the same event. The FAQ above says I have 4 hours. What happens if I go to sleep and they sell overnight? No way to deliver within 1 hour.

TeamStubHub · ‎01-23-2024

The venue's website would be the best place to find this information. If you have additional questions, feel free to private message us.

TeamStubHub · ‎01-01-2024

As @matti58 mentioned, you may want to check to see if the filters are off as that may cause the listing not to be visible. Also, if you're relying on price matching to confirm your listing, that will also change since dynamic markdowns can cause the price to be lower on the site than what you had listed. If your listing is lower due to the dynamic price markdown, you will still be paid based on the price you requested when creating the listing.

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