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TeamStubHub
Moderator

NEW Map Errors on Site

If a venue map on StubHub isn’t right or your listing isn’t mapping correctly, please tell us through our Maps Request form here

 

The Maps Request Form is your direct access to the Maps Team!

So we can resolve your request as efficiently as possible, please review some frequently asked questions

below to ensure we get the most complete and helpful information.

 

What can I submit?

  • Map Design Errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Best Value / Best Seat Errors (Coming Soon)
  • Wrong Event Name, Venue, Date, Time
  • Missing Events on site
  • Requests regarding Seller Comments

Why do I need the full Stubhub.com Event URL?

The Full URL contains important Event data that gets automatically parsed into our workflow. This means less work for you when submitting requests!

Good URL example:

https://www.stubhub.com/ali-wong-tickets-ali-wong-los-angeles-wiltern-theatre-9-28-2019/event/104184...

Bad URL example:

https://www.stubhub.com/event/104184276

Will I get a follow up?

If you indicate that you require a follow up on the form, we will confirm when your issue is resolved.

If you do not require follow up, but more information is required to process your request, we will reach out via the email address provided in the form.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the Event Date.

How do I escalate an issue?

In most cases, your request should be handled within 2-6 business days. If, after that time, your issue is still unresolved, please contact our Customer Experience Team for escalation.

37 REPLIES 37
macd101
Zamboni Driver

Re: NEW Map Errors on Site

Wouldn't let me in even though I'm signed into Google.

 

Julien Baker - Fox Theatre Oakland

Bad Map  https://www.stubhub.com/julien-baker-oakland-tickets-11-6-2021/event/104823519/?sid=2792765

 

A good map for that venue:

 

https://www.stubhub.com/madness-oakland-tickets-6-2-2021/event/104505081/

 

Thanks

 

 

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bwedel45
Waterboy

Re: NEW Map Errors on Site

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ARod1971
Pit Crew

Re: NEW Map Errors on Site

StubHud has the Pit Section for the Styx Collective Soul concert on Sunday June 20, 2021 at 7:30 pm as General Admission, but it's actually reserved seats.  I have ticket in Row A that I'm trying to list. 

 

https://www.stubhub.com/styx-brandon-tickets-6-20-2021/event/104826962/?showGCP=0&sort=price+asc

 

Tickets | Styx Collective Soul - Brandon, MS at Ticketmaster  

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chrisss
Waterboy

Re: NEW Map Errors on Site

There’s an error on this map. There were only two types of tickets sold:
1) GA Enter Before 1AM
2) GA Enter Anytime
The options shown are incorrect and display misleading hours. Please help update.

https://www.stubhub.com/jamie-jones-miami-tickets-5-8-2021/event/104831938/
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ARod1971
Pit Crew

Re: NEW Map Errors on Site

You have the listing for Blues Traveler at Red Rocks in as GA concert, but it is actually the new Red Rocks Quadrants ticketing with the Quadrants being Visible Section, City Pop Section, Jeep Section and Coca Cola Section.  I have tickets in Visible Section I am trying to list.  

 

https://www.stubhub.com/blues-traveler-morrison-tickets-7-4-2021/event/104839781/?showGCP=0&sort=pri...

 

Blues Traveler tickets in Morrison at Red Rocks Amphitheatre on Sun, Jul 4, 2021 - 8:00PM (axs.com)      Presale started today.  

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ticketexpress19
Zamboni Driver

Re: NEW Map Errors on Site

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User7844
Zamboni Driver

Re: NEW Map Errors on Site

Wrong map for this event.

https://www.stubhub.com/sylvan-esso-los-angeles-tickets-9-10-2021/event/104848045/

 

The event has a seated pit area, not a GA pit area.

 

Primary ticketing link here:

https://www.ticketmaster.com/sylvan-esso-shaking-out-the-numb-los-angeles-california-09-10-2021/even...

 

The correct map configuration is in use for other StubHub listings, such as this one:

https://www.stubhub.com/jason-isbell-tickets-jason-isbell-los-angeles-greek-theatre-los-angeles-7-27...

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User7844
Zamboni Driver

Re: NEW Map Errors on Site

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matti58
Pit Crew

Re: NEW Map Errors on Site

Wrong map for this event.

https://www.stubhub.com/alan-parsons-project-minneapolis-tickets-9-22-2021/event/104845932/

 

The event has a seated pit area right in front of the stage, but this pit section is not shown on the Stubhub map.

 

Primary ticketing link here:

https://www.ticketmaster.com/the-alan-parsons-live-project-minneapolis-minnesota-09-22-2021/event/06...

 

The correct map configuration is in use for other StubHub listings, such as this one:

https://www.stubhub.com/wardruna-minneapolis-tickets-10-2-2021/event/104584717/

 

 

 

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