I have an order that was supposed to be refunded. I called Stubhub about it today and the phone support told me it was refunded on October 14th. I didn't think it had actually been refunded. Both because I never got a confirmation email from Stubhub, and also because I always see refunds from SH on my credit card quickly after they are processed.
I called my bank WITH the Stubhub guy on the phone and they confirmed I was never refunded. But he was still not able to help. It is so difficult now to get a refund or do anything that requires Stubhub support. It truly is a nightmare for your customers. I've been on the phone with you guys about this order for a minimum of 2 hours already over the last few days.
Can I get this refunded immediately? The event was over 3 months ago.
