Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
  • 40 Replies

Ticketmaster ticket with no name

Hi guys! I just bought a ticket for JingleBall this December and I noticed that my ticket did not have a name on it and it's giving me a lot of anxiety. If it had a name I would understand that it's owned by an actual person but this one has no name ...

Unfair Pricing for Stub Hub Ticket

Hi, My name is Abhishek Shetty. I bought these two tickets on your website for a play in Toronto Ontario on October 14th, 2019. The cost of the ticket was only CAD $28.24. I have been charged CAD $39 for the same ticket on my credit card. The transac...


Sketchy Tickets?

Hi! I just purchased tickets yesterday for the Twenty One Pilots show in Des Moines, Iowa for October 25th. They were instantly delivered to me which was great! But I had some questions about them. The tickets themselves weren’t from Ticketmaster, th...

  • 5 Replies

Guest Access Code

I bought tickets as a guest and its almost been a while day since I’ve gotten them. I want to look at my tickets, but I can’t because I don’t have the access code.

  • 1 Replies

Eric church general admission

On the Washington DC dates it says tickets are available for general admission. I'm wondering what general admission is for that particular venue is it pit tickets or is it standing room only somewhere at the top of the arena or venue

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NFL Tickets In London (Forewarning for pickup)

Just a forewarning to anyone who has to pick up tickets to NFL games in London. The pickup for the Bears vs. Raiders game was atrocious. I got to the game an hour early and spen that hour in a 2-3 block line waiting to pick up my ticket. Get to the s...

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Real Tickets

Hi - I just bought tickets for my birthday for a concert next week and want to see if they are valid before I go all the way to the venue. Is there someone who can verify them?Thanks1Me

New user! When will my ticket be ready?

I’m new to stubhub. I bought LSU @Mstate tickets for my son and I, and I haven’t received them yet. It’s this normal?I purchased them on 9/30.My order just states “tickets not ready yet”When do college tickets usually post?

Getting an email and password patch error

I'm getting"We didn't find phone number and email combination. Please double check the email we sent you with your order details and try again."When entering the access code I was sent at order confirmation and with the availibility email I just got.

by Brahm
  • 1 Replies