Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 56 Replies

Postponed tickets

I had an event postponed by coronavirus that has recently been rescheduled, but my Stubhub account says the tickets have expired (ie. it shows the event as already having occured) and the new tickets for the since rescheduled event are not appearing....

No MLB Credit Yet

I purchased tickets for the Bluejays home opener. On April 30, the Bluejays cancelled all games through May 31 (with MLBs permission). I have not received an email with my credit information as of May 5. Any idea when they will come through?

  • 2 Replies

Hangout Fest

I'm confused on how Stub Hub & Allianz are handling refunds for tickets. I had purchased insurance for this event and Allianz is telling me I can't get a refund for my ticket. Does this mean Stub Hub will be refunding for this event?

Can seller get TM refund?

I bought tix for a rescheduled show taking place over a year from now. Since my seller may not be interested in waiting 14 months to get paid for the tix he/she originally purchased, is there a scenario where they could take a refund from their prima...

mlb refund

I've posted several messages and they keep getting deleted. I'm not sure why this is happening but I bought tickets to chicago white sox and chicago cubs in May and I want a refund. I see that both the states that the event is in and the state i purc...

Receiving Tickets For Postponed Event

Bought tickets for an event that was postponed. Still no make up date. Should I have still received the tickets by they seller’s “no later than” delivery date? Or do they get to keep them until the event is rescheduled?