Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 100 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 22 Replies

Tickets sent to wrong email account

I did not relaize when I purchased the tickets for the even this evening that the email address they were sent to is no longer active nor do I have access to it. How do I receive my Mobile Transfer tickets if I can't update to my current email addres...

Wrong email

When I made my stubhub account to purchase my tickets I allowed my apple account to automatically create a profile for me it ended up submitting a random email. I was able to update my email on my StubHub account but I haven’t received the tickets I ...

Pit GA vs Orchestra GA

I bought 2 phish tickets for Alpharetta Georgia this July. When purchasing they were listed as PIT GA. I checked today to see what prices were and the map changed from PIT GA to Orchestra GA. Ticket prices remained the same, but now I’m nervous becau...

coachella refund

Hello, we recently got refunded for the tickets but now its under stub hub credit. I kept checking constantly about a refund and was not given any options until yesterday when they cancelled my ticket and gave me credit. Is there any way I can get th...