Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 145 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 246 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 26 Replies

Order Refund

I need a supervisor to contact me ASAP regarding an order where I received 3 non-consecutive tickets and then had a horrible experience with a customer service representative. Issue is still not resolved!

Oopms something went wrong

Purchased tix - sent email from ticketmaster that seller released tickets and to accept tickets. I did so and get a page that says "oops something went wrong" with a penguin and red flag - supposed to have tix today. called ticketmaster - no help - a...

Expired Coupon Code

I have an expired coupon for $317 (I only found this out assuming the cash would have been refunded). Does anyone have an idea where I could get the valid date extended? I'm getting this not helpful response from @TeamStubHub

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  • 0 Replies

When do I get my $20 voucher

Hello Stubhub, I switched out my tickets to get other tickets and a $20 voucher because the seller did not send me barcodes. When will I see the voucher under my stubhub wallet? Thanks.

  • 1 Replies

Electric Forest Tickets

All electric forest tickets have officially been sent out from the website a few days ago, yet my order is still confirmed. The tickets need to be shipped here by Wednesday. My confirmation email said would be shipped out by June 9 and still isn’t sh...

trying to get a refund

Can anyone give help or advice? I bought 2 tickets for game 5 of the NBA finals through StubHub. I did so on the understanding I was protected if the tickets were fraudulent. When we tried to get in the arena we were told the tickets were indeed fake...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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