Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Toronto stadium seats

I bought blue jays tickets and never been to Roger’s stadium. As I’m looking closer at the tickets I bought, I think I was sold wheelchair accessible seating ;( I went back and nothing stated that what they are but I’m pretty sure. It’s seating in W1...

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Buying tickets for Tomorrowland Festival

Hi there, I'm interested in attending the Tomorrowland festival in Belgium and would like to purchase the tickets via SH. However, I know that you need a bracelet to enter the festival and that the bracelets don't get delivered to the Buyer up until ...

Ticket Refund

Friend bought tickets to Michael Franti at Red Rocks for 5/31/24. It wasn't clear that there were TWO shows on the same date. The early show is a "Yoga Show," but the evening concert with Ripe is what she thought she was buying tickets to. Is there a...

IDLES tickets in September

I bought three tickets to the sold out IDLES show in September in Atlanta on 9/15. It looks like they can’t be accessed or printed or anything until 9/15, that day. I want them now. I paid for them. Why can’t I have them now?

Daytona 500 tickets

I was looking to find out if the unused tickets I had for this past Daytona 500 were subject to some sort of credit since I was unable to attend due to the race being moved to Monday and I had to catch my flight that morning. I was able to get a cred...

European shows

I just bought a ticket to a show in Stockholm, Sweden. Now I am seeing that the venues in Europe only accept Ticketmaster resold tickets, not othercreseller like Stubhub! Is this true?

The name at the transfer tickets

Hi. I received my erastour tickets. But why is it under my name? I was not the original purchaser. Last kpop concert I went to , the ticket name is the original purchaser name. Can someone help me because I want to know if the ticket is legit?

When will i get my tickets after placing order?

I want to purchase one ticket for this event https://www.stubhub.com/india-cricket-lauderhill-tickets-6-15-2024/event/152953760/?quantity=1&listingId=7053389387&listingQty=can anyone please confirm when will i get my seat number and ticket after the ...

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How do I get our Madonna VIP ticket add ons?

My father purchased 2 Iconic VIP tickets to Madonna in Chicago (Feb 2nd) for through StubHub with theFanProtect Guarantee. He transferred the tickets as a gift and they went to my Ticketmaster account but apparently the VIP add ons did not transfer. ...

Missing ticket transfer email

Still awaiting tickets and concert is tomorrow! Panicking as we’ve laid way over the face value! I’ve tried emailing and leaving a voice note with no response! Last email said check emails but nothing at all! What shall I do? Will I get the money bac...

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StubHub Purchase, available on SeatGeek?

Bought tickets to the Cotton Bowl. 3 hours later my tickets were delivered to my email, I clicked on the link, and realized a code was sent to my email to accept...via SeatGeek - StubHub's competition. I didn't enter the code. Contacted StubHub, re: ...

Tickets say $0.00 are they vaild?

@TeamStubHub1 I’ve brought 2 tickets but have been relocated to Ticketmaster to receive them. The price on them says $0.00. Are these valid tickets? I will be travelling quite far to the concert so really want to know they’re vaild. From looking onli...

Buying tickets to a contingent event

I am living overseas (Europe) and about to buy tickets for a contingent event.Stanley Cup Playoffs Game 5: Boston Bruins vs. TBD.Now there is a chance this game will never be played if:- Bruins get eliminated before the finals or lose in 4 games of t...

Contingent

I bought game 7 tickets to the nba finals it was a contingent game and didn’t make it that far. Stubhub states for contingent games if a team gets eliminated and it doesn’t go to that game you get a refund. I still haven’t received mine and can’t get...

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