StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Mauflores · ‎06-08-2023

Hi Team,

Asking for your assistance in updating the map for this event, the ORCHESTRA LEFT and RIGHT showing wrong section when you click it. attaching screen shot on this email:

Event:Maria Jose
Venue: The Plaza Theatre Performing Arts Center
Date: Fri, Nov 17, 2023, 8:30 PM

Stubhub Link: https://www.stubhub.com/maria-jose-el-paso-tickets-11-17-2023/event/151825015/?clickref=1011lwQD2wKE...

Primary Link: https://www.ticketmaster.com/maria-jose-libertad-us-tour-2023-el-paso-texas-11-17-2023/event/0C005EA...

Chelle22 · ‎06-08-2023

Hi Team,

Seeking your assistance to fix parking map for below event:
Event Name: Peter Frampton Parking
Venue: Ameris Bank Amphitheatre Parking, Alpharetta, GA
Event Date & Time: Jun 27, 2023, 8:01 PM
Stubhub Link: https://www.stubhub.com/parking-passes-only-peter-frampton-alpharetta-tickets-6-27-2023/event/151669...
Primary Link: https://concerts.livenation.com/included-parking-peter-frampton-alpharetta-georgia-06-27-2023/event/...

Melpik · ‎06-09-2023

Hi

Can you update the map for Hip Hop 50 at Yankee Stadium on Aug 11th

Here is the map from Ticketmaster

Hip Hop 50 Live at Yankee Stadium Tickets Aug 11, 2023 Bronx, NY | Ticketmaster

Here is your listing

Run DMC Tickets - StubHub

HBD · ‎06-09-2023

Rows are only showing in a few sections. Section 2 is not showing rows, as are six other sections. The scan is one example. Thanks for your help. -Dave