StubHub Community

TeamStubHub · ‎12-08-2020

Hi, @gary1, apologies for the frustration. If the event states TBD it means the event is still technically postponed which means we're unable to start the compensation process yet. We're keeping an eye on the event to ensure we're able to update our fans once more information is released.

TeamStubHub · ‎12-01-2020

Yup! That sounds correct, @Wendi06. The In Hand Date is set as close to the event as possible which accounts for the delivery delay set by the primary.

TeamStubHub · ‎12-01-2020

Hi, @Wendi06! Unfortunately, since we're not affiliated, we're not able to request tickets are released early by the primary. We recommend making sure your In Hand Date is set as close to the event as possible to ensure your buyer has the proper expectations.

TeamStubHub · ‎12-01-2020

Hi, @Chickm1, sorry for any frustrations. Delivery delays are very common as tickets often aren't released to the sellers until 24-48 hours before the event. Most NFR Tickets are Mobile Transfers which don't need to be printed for entry at the event. Once those tickets are transferred to you, you can then transfer them to your son and/or daughter to scan at the event from their smartphones.

TeamStubHub · ‎11-29-2020

Hi, @jeje! If you send us a Private Message with the email address and zip/postal code on your account, we'd be happy to look into extending that credit for you. Please note, we're not able to extend promotional discounts. https://stubhub.community/t5/notes/composepage

TeamStubHub · ‎11-24-2020

@Nenadarla4 Since you purchased your tickets directly from another fan, an exchange won't be possible. We recommend reselling since that gives you the opportunity to make your money back to purchase new tickets in your new locale!

TeamStubHub · ‎11-23-2020

Hi, @Jrodriguez1993! If the buyer is having any trouble accepting the tickets, we'll work with them to ensure they're all set before the show. If you confirmed your transfer under Sales, you're covered. Side note - we recommend saving a screenshot of the transfer confirmation just in case we need it later.

TeamStubHub · ‎10-28-2020

Hello, @catsandcheese! We haven't experienced any issues with transfers due to the name itself. The email address is the most important part!

TeamStubHub · ‎10-26-2020

Hey there, @bingham65! The option to Delete should be under the same drop-down that includes Deactivate Listing. There are a couple of ways to view your Listings, so how it appears can vary slightly.

TeamStubHub · ‎10-06-2020

Hi, @Tommydm. As soon as we have an update available on the status of the show, we will be in touch via email!

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