StubHub Community

TeamStubHub · a week ago

Hello! On the main sign in page there is a section that says "Have an access code? Find your order." You'll just need to click on that and enter in your access code, email address, and phone number to view your order. If you need any additional assistance, feel free to DM us and we'll be happy to help!

TeamStubHub · a week ago

Hey there! No, a fast lane pass will not get you into the event. They are for skipping the line and must be accompanied by an entry ticket.

TeamStubHub · a week ago

That's definitely odd. Are you also seeing the same issue on the app? The error is when you're selecting 23 AA and continuing?

TeamStubHub · a week ago

Hi there! Thank you for providing that info. I have escalated this to our events team, please keep an eye out for updates!

TeamStubHub · 2 weeks ago

Hey there TicketMVP! Apologies for the experience here. I will have this matter re-escalated for you right away!

TeamStubHub · 2 weeks ago

Thank you for providing that information! I have escalated this to our events team, please keep an eye out for updates!

TeamStubHub · 2 weeks ago

So sorry to hear you're not receiving those emails! I sent you a PM to go over the details. The buyer info should be in your sales tab on the desktop site.

TeamStubHub · 2 weeks ago

I'll send you a private message and we can go over the details together.

TeamStubHub · 2 weeks ago

So sorry for the trouble there. What is the event that you're listing for and what section are you attempting to list? Some venues had restrictions on specific sections, so if the map itself has it greyed out, it may not be an option to list and sell.

TeamStubHub · 2 weeks ago

@ Bigbadtom is absolutely correct here. You've done all you need to do. One thing we would suggest is to cancel the transfer and re-transfer it to the same email again. Sometimes the initial one doesn't go through. Ticketmaster changed something in their email server last year and it caused a lot of transfer offer emails to be filtered to spam/junk or just not delivered at all. So we suggest all sellers cancel and send again if the buyer doesn't accept the tickets within 24 hours of the first transfer. But outside of that, you're all set.

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