StubHub Community

TeamStubHub · a month ago

Great question! If you're looking for a specific delivery date, you can actually view that in your order details page. The estimated delivery date will be there to view any time. That said, if you'd still like someone here to verify, we'll have an agent send you a private message and you can simply follow up there with the necessary details.

TeamStubHub · ‎07-11-2022

Yes! When posting tickets for sale that are not able to be delivered until a later date, we advise setting your in hand date as far out as possible. This will let any potential buyers know when they can expect the tickets to be sent. If you have any additional questions or concerns, feel free to send us a DM and we'll be happy to help!

TeamStubHub · ‎07-02-2022

We'd love to help you out with that. I've sent you a private message. Respond there and I'll help you get that resolved.

TeamStubHub · ‎06-17-2022

Thank you so much for reaching out! Due to our current contact volumes, this channel is only able to assist with events happening within the next 24 hours. If you have an event in the next 24 hours and need assistance, please send us your order number, the date of your event (MM/DD), email address, and phone number and we’ll be happy to help!

TeamStubHub · ‎06-16-2022

Thanks for providing that information! We have escalated this to our events team. Please keep an eye out for updates!

TeamStubHub · ‎06-16-2022

So sorry for that delay! We'll escalate it again for you.

TeamStubHub · ‎06-11-2022

Great question. If they are mobile transfer tickets, the person transferring would need to log into the site or primary they had originally purchased from and transfer them there using your name and email address. Then you can accept and view them on your phone.

TeamStubHub · ‎06-11-2022

You would need to create an entirely new listing if you are going to change the ticket amount. Then just upload or transfer the ones that you sold. If the listing is a PDF listing, it will allow you to select the page you want to list during the listing process.

TeamStubHub · ‎06-10-2022

Thank you so much for reaching out and sharing these issues here on our community. The typical timeline we enforce for sellers is that they can't list within 4 hours of the event, not 24 hours. If you're having issues listing tickets 24 hours prior to an event and the tickets are electronic or mobile transfer then we'd recommend reaching out to a moderator directly via private message here. They would love to look further into those events to see what's causing the issues.

TeamStubHub · ‎06-09-2022

Thanks for sending that in! We have escalated this event to our Events team.

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