StubHub Community

TeamStubHub · ‎07-11-2022

Yes! When posting tickets for sale that are not able to be delivered until a later date, we advise setting your in hand date as far out as possible. This will let any potential buyers know when they can expect the tickets to be sent. If you have any additional questions or concerns, feel free to send us a DM and we'll be happy to help!

TeamStubHub · ‎05-27-2022

Great question. If the ticket that you have on your phone is a PDF you can list it as a mobile PDF or screenshot as long as the QR code never changes. Or, you can list as mobile if there is a way to transfer them via mobile app. If there are specifics you'd like to discuss on the tickets you can send the ticket details via private message to one of our moderators and they can assist you further.

TeamStubHub · ‎05-12-2022

Of course! I'll get that to our mapping team right now.

TeamStubHub · ‎05-11-2022

Oh. Ok. My apologies. We'll have our technical team take a look at that right away.

TeamStubHub · ‎05-11-2022

Sorry for the inconvenience there. Have you tried clearing your cache and cookies and making sure that your browser isn't blocking the pop-up from occurring? I'm certain that you may have already tried these things, I just want to cover any bases before sending the ticket to our technical team.

TeamStubHub · ‎04-07-2022

If you have a current listing or order that you're still trying to upload PDFs for, can you upload them here: https://support.stubhub.com/en/support/solutions/articles/61000292624-sending-attachments-or-files-to-stubhub Use either the order ID or the listing ID when you upload the tickets. Then you can follow up via private message with one of our moderators. They can help you get those uploaded.

TeamStubHub · ‎03-29-2022

The tracking may not return the scan details right away, however, if you used the label we provided and you can see the tracking has been added, you're all set. Once the tickets are scanned as delivered, that will update to confirmed on our end. Also, if the buyer reaches out to ask where their tickets are, any agent that handles the buyer will look at the tracking and provide the buyer with the necessary info.

TeamStubHub · ‎02-12-2022

Yes, you are exactly right! In the unlikely event that something does go wrong with the tickets, because you purchased and sold them on StubHub, you are completely covered. If you'd like us to take a closer look, or if you have additional questions, please send us a DM with your email address and phone number associated with your StubHub account, and we'll be happy to assist!

TeamStubHub · ‎02-04-2022

Hi there! Yes, you are correct. Should the buyer decide to not attend, they can relist the tickets or give them to a friend. As long as the event is not cancelled and the tickets are delivered, your payment is assured! If you have further questions, feel free to send us a DM with your email address and phone number and we will be happy to assist!

TeamStubHub · ‎02-03-2022

@Arieljunee Since the tickets are still valid, we wouldn't be able to provide a refund for the purchase. If you're not able to use the tickets yourself, we'd recommend listing and selling them to recoup your cost. If you do choose to list and sell, one of our moderators could work with you to waive your selling fee as a courtesy for not being able to go. You'd just need to follow up with them via private message or call one of our agents at 866.788.2482.

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