StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

stlblues · ‎09-16-2024

Robert Cray Band

11 Oct • Fri • 20:00 • 2024

The Sheldon Concert Hall and Art Galleries, Saint Louis

Wrong map: https://www.stubhub.com/robert-cray-band-saint-louis-tickets-10-11-2024/event/153620278/?listingQty=...

Right map: https://metrotix.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AMETRO%3AMISC24%3ASHC11...

mariefe_madrid · ‎09-16-2024

Hi Team,

Seeking your assistance to add Balcony Seating Section for below event:

Event Name: That Mexican OT
Venue: McMenamins Crystal Ballroom, Portland, OR
Event Date & Time: Sep 23, 2024, 8:00 PM

Stubhub Link: https://www.stubhub.com/that-mexican-ot-portland-tickets-9-23-2024/event/155073181/

Primary Link:https://www.etix.com/ticket/p/77902178/that-mexican-ot-portland-mcmenamins-crystal-ballroom-portland...?

Thank you!

ARod1971 · ‎04-29-2021

StubHud has the Pit Section for the Styx Collective Soul concert on Sunday June 20, 2021 at 7:30 pm as General Admission, but it's actually reserved seats. I have ticket in Row A that I'm trying to list.

https://www.stubhub.com/styx-brandon-tickets-6-20-2021/event/104826962/?showGCP=0&sort=price+asc

Tickets | Styx Collective Soul - Brandon, MS at Ticketmaster

lbsrfr · ‎05-20-2023

Same problem at

Styx

Jul 27 • Thu • 8:00PM • 2023

Pacific Amphitheater, Costa Mesa, CA

https://www.stubhub.com/styx-costa-mesa-tickets-7-27-2023/event/151417896/?quantity=2&sections=46464...

AlmostFamous · ‎09-21-2023

- Event Name: Josh Ross

- Event Date: March 6, 2024

- Link to the event on our site: https://www.stubhub.com/josh-ross-toronto-tickets-3-6-2024/event/152336722/

- A link to a correct map (if you have one): https://www.ticketmaster.ca/josh-ross-the-trouble-tour-toronto-ontario-03-06-2024/event/10005F33D8BE...

Floors are general admission, not (seated) orchestra

ARod1971 · ‎05-06-2021

You have the listing for Blues Traveler at Red Rocks in as GA concert, but it is actually the new Red Rocks Quadrants ticketing with the Quadrants being Visible Section, City Pop Section, Jeep Section and Coca Cola Section. I have tickets in Visible Section I am trying to list.

https://www.stubhub.com/blues-traveler-morrison-tickets-7-4-2021/event/104839781/?showGCP=0&sort=pri...

Blues Traveler tickets in Morrison at Red Rocks Amphitheatre on Sun, Jul 4, 2021 - 8:00PM (axs.com) Presale started today.