StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mishap88 · ‎08-02-2023

Taylor Swift for SoFi dates 8/3, 8/4, 8/5, 8/7, 8/8 and 8/9 show 300 and 400 level standing only, however, they have only released SRO sections as section "SRO200" (200 level standing only) and section "SRO400" (400 level standing only). Please fix and map SRO200 and SRO400 sections accordingly.

tmantxlong · ‎08-02-2023

Seating chart is wrong. You have two 108 lower sections. One should be 109, under the higher up other 109.

https://www.stubhub.com/parker-mccollum-beaumont-tickets-9-9-2023/event/151632409/?quantity=2

Sread · ‎08-03-2023

Lady Gaga at MGM Dolby theatre has a seat map error

https://www.stubhub.com/lady-gaga-las-vegas-tickets-9-2-2023/event/152114514/

Sections 101 and 103 have a row N but your system only goes to row M.
There is no row ‘I’ it isn’t allowing me to list tickets in row N

Ajhanshaw · ‎08-03-2023

Re: Map Errors on Site
- Event Name: Jonas Brothers
- Event Date: October 20, 2023
- Link to the event on our site:

https://www.stubhub.com/jonas-brothers-nashville-tickets-10-20-2023/event/152104183/

- A link to a correct map (if you have one)

https://www.ticketmaster.com/jonas-brothers-five-albums-one-night-nashville-tennessee-10-20-2023/eve...

MISSING the floor layout, including B stage, VIPA and VIPB

Lotusjoyce · ‎08-03-2023

Hi Team,

Please add LAWN ADA sec to Stubhub map for this event:

Goo Goo Dolls
Bethel Woods Center For The Arts | Bethel, NY
Sun, Aug 06, 2023, 7:00 PM

https://www.ticketmaster.com/event/00005D7ED4A8878C&brand=bethel&camefrom=CFC_BETHELWOODS?_ga=2.6382...

https://www.stubhub.com/goo-goo-dolls-bethel-tickets-8-6-2023/event/151292689/?sections=1573460&tick...

Lotusjoyce · ‎08-03-2023

Hi Team,

Please update the Stubhub map for this event: VIP and General Admission sections

John Summit and Dom Dolla (21+ Event)

Gas Works Park | Seattle, WA

Sat, Sep 09, 2023, 3:00 PM

https://factory93.frontgatetickets.com/event/cglzg0ku1kxrlpz7/passcode/EVERYTHINGALWAYS

https://www.stubhub.com/dom-dolla-seattle-tickets-9-9-2023/event/152130389/?

Thank you

susanreznak · ‎08-04-2023

Tim McGraw

May 11, 2024

Mohegan Sun Arena @Casey Plz, Wilkes-Barre PA

Seating map is differs from what is in Ticketmaster. I would like to sell tickets in FLR 5 and 7. Floor map is different & doesn't even show FLR 7 as an option. Thank you.

Stubhub map:

https://www.stubhub.com/tim-mcgraw-wilkes-barre-tickets-5-11-2024/event/152108203/?quantity=2

Ticketmaster map:

https://www.ticketmaster.com/tim-mcgraw-standing-room-only-tour-wilkesbarre-pennsylvania-05-11-2024/...