Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[RmOropesa]

Hi Team,

Seeking your assistance in updating the parking event map for the below event:

Event Name: Queen Parking
Venue: BMO Stadium Parking|Los Angeles, CA
Event Date & Time: Sat, Nov 11, 2023, 8:01 PM

StubHub Link: https://www.stubhub.com/parking-passes-only-queen-and-adam-lambert-los-angeles-tickets-11-11-2023/ev...

Primary Link: https://www.ticketmaster.com/event/0A005E860C4B5820

[Quiennie]

Hi Team,

Kindly update stubhub map for the event belo. Section KIEL CENTER GARAGE is not clickable. Please make it interactive:

Rod Wave Parking

Sun, Nov 19, 2023, 8:01 PM

Enterprise Center Parking|St. Louis, MO

Stubhub link: https://www.stubhub.com/parking-passes-only-rod-wave-st-louis-tickets-11-19-2023/event/152290586/?qu...

primary link: https://app.parkmobile.io/venues/enterprise-center/events/188972

Thanks,

Quiennie

[mariefe_madrid]

Hi Team,

Requesting to update the map seat on the event below:

Mariah Carey Parking

Wells Fargo Center Philadelphia Parking|Philadelphia, PA

Wed, Dec 13, 2023, 7:31 PM

https://www.stubhub.com/parking-passes-only-mariah-carey-philadelphia-tickets-12-13-2023/event/15238...

https://www.ticketmaster.com/parking-mariah-carey-christmas-philadelphia-pennsylvania-12-13-2023/eve...

Thank you!

[ldrtix]

https://www.stubhub.com/ufc-ultimate-fighting-championship-austin-tickets-12-2-2023/event/152529463

Please fix floor section names. Ticketmaster has them labeled as FLR1, FLR2, FLR3, etc.

My tickets aren't mapping.

[katzbautista08]

Event Name: Cirque Dreams Holidaze  5pm
Event Date: 12/27/23 
Issue to Resolve: Please update map and add sections Balcony left, Balcony center and Balcony right
Primary Map Link: https://www.kimmelculturalcampus.org/SmartSeat/Index?itemNumber=52259#/seatmap
Screenshot of SH error: 

Thanks!

[lotustixmalou]

Please, correct map of below event:
Every Kelly Clarkson Song Ever Fest
The Eastern, Atlanta, GA
January 13, 2024, 12:00 PM

Stubhub link: https://www.stubhub.com/every-kelly-clarkson-song-ever-fest-atlanta-tickets-1-13-2024/event/15240759...

Primary ticket provider link: https://www.axs.com/events/496075/every-kelly-clarkson-song-ever-fest-tickets

[mariefe_madrid]

Hi Team,

Requesting to update map seat for the event below:

Cirque Dreams Holidaze

Bryce Jordan Center|University Park, PA

Wed, Dec 13, 2023, 7:30 PM

https://www.stubhub.com/cirque-dreams-university-park-tickets-12-13-2023/event/151944980/

Cirque Dreams Holidaze Tickets Dec 13, 2023 07:30 PM University Park, PA | Ticketmaster

Thank you!

[staceyb]

The Map for Chris Stapleton's concert on March 2, 2024 at Petco Park does not show the TCLUB section. I have 2 tickets in this section and would like to sell.

[ilconto]

For all the st. John's mens basketball games at Madison Square Garden you are missing the floor seats.  I have tickets for seats in Section 12 Row AA.  You do not have this available on your site to list for sale.  Your site/map is missing Row A and Row AA from the floor sections. 

Incorrect map: https://www.stubhub.com/st-johns-red-storm-basketball-new-york-tickets-11-13-2023/event/152245893/

Correct map: https://www.ticketmaster.com/st-johns-red-storm-mens-basketball-new-york-new-york-11-13-2023/event/3...

Thank you

[websales]

38 Special @ Hobart Arena, Troy, OH Sat 2/24/24 7:30 PM

Missing floor sections.

SH Link: https://www.stubhub.com/38-special-troy-tickets-2-24-2024/event/152588088/?

Primary: https://www.etix.com/ticket/p/59384938/38-special-troy-hobart-arena?_gl=1*r2v4w6*_ga*MTgxMzg2MTc4LjE.....