Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[lotus_gaymarie]

Event:

Mariah the Scientist

The Strand Ballroom and Theatre - RI | Providence, RI

Fri, Apr 05, 2024, 7:00 PM

Kindly add these sections:

Mezzanine Right

Mezzanine Right Center

Mezzanine Left

Mezzanine Left Center

Link to the event on StubHub.com:

https://www.stubhub.com/mariah-the-scientist-providence-tickets-4-5-2024/event/152677449/

Link to the event from the primary ticket provider:

https://www.etix.com/ticket/p/57122979/mariah-the-scientistto-be-eaten-alive-tour-providence-the-str...

Thanks!

[Mauflores]

Hi Team,

Seeking your assistance to fix Section name from Sec 118 to 122 for below event. Section 118 is not interactive and the rest sections are interchanged:

Event Name: Disney on Ice: Into the Magic
Venue: BMO Harris Bank Center|Rockford, IL
Event Date & Time: Jan 13, 2024, 3:00 PM
Stubhub Link: https://www.stubhub.com/disney-on-ice-into-the-magic-rockford-rockford-tickets-1-13-[…]ections=58070...
Primary Link: https://www.ticketmaster.com/event/04005F0B8E611773?

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Cirque du Soleil Crystal Parking 07:30 PM
Event Date: 01/05/2024 
Issue to Resolve: Please update map and be clickable (LITTLE CAESARS ARENA GARAGE)
Primary Map Link: https://www.parkwhiz.com/little-caesars-arena-parking/cirque-du-soleil-crystal-1334333/
Screenshot of SH error: 

Thanks!

[dosmanoslides]

All SAP Center events in San Jose CA are missing the Penthouse Lounge Section, which replaced the Pacific Suite in mid 2023. The Penthouse Lounge is numbered box seating with unlimited food, drink, and alcohol included. These seats are available for all NHL games, and selected concerts & shows.

Info: https://www.nhl.com/sharks/tickets/penthouse-lounge

Map: Missing sections in red

[A_L]

Incorrect map
Skinbone
SAT MAR 16, 2024 – 7:00 PM
Royal Oak Music Theatre, Royal Oak MI
https://www.axs.com/events/520452/skinbone-tickets

https://www.stubhub.com/skinbone-royal-oak-tickets-3-16-2024/event/152747010

[lotus_gaymarie]

Event:
Rose Bowl Parking
Rose Bowl Stadium Parking | Pasadena, CA
Mon, Jan 01, 2024, 2:01 PM

Kindly add ONE COLORADO GARAGE on the parking map.

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-rose-bowl-pasadena-tickets-1-1-2024/event/151365589/?qua...

Link to the event from the primary ticket provider:
https://www.parkjockey.com/en-us/homes/event/168412

Thanks!

[mariefe_madrid]

Hi Team,

Requesting for map to be interactive on Stubhub for the event below:

Cincinnati Symphony Orchestra - Louis' Grand Finale

Cincinnati Music Hall|Cincinnati, OH

Sat, May 11, 2024, 7:30 PM

https://www.stubhub.com/cincinnati-symphony-cincinnati-tickets-5-11-2024/event/152237066/?

https://www.cincinnatisymphony.org/Smartseat/Index?itemNumber=13489#/seatmap

Thank you!

[websales]

Oliver Anthony @ Corbin Arena, Corbin, KY Fri 5/10/24 7:30 PM

Stage and floor is set up on your site as a half house, but this is incorrect.

SH Link: https://www.stubhub.com/oliver-anthony-corbin-tickets-5-10-2024/event/152601552/?sections=1589621&ti...

Primary: https://www.ticketmaster.com/oliver-anthony-out-of-the-woods-corbin-kentucky-05-10-2024/event/16005F...

[Quiennie]

Hi Team,

Kindly update stubhub map and change section name GREEN LOT to Morgan Lot for the event below.

Ringling Bros B&B Circus Parking

Sat, Jan 06, 2024, 11:01 AM

Amalie Arena Parking | Tampa, FL

Stubhub link: https://www.stubhub.com/parking-passes-only-ringling-bros-and-barnum-bailey-circus-tampa-tampa-ticke...

primary link: https://www.parkwhiz.com/amalie-arena-parking/ringling-bros-and-barnum-bailey-presents-the-greatest-...

Thanks,  

Quiennie

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Mike Birbiglia  7PM
Event Date: 4/26/2024
Issue to Resolve: Please update time to 7PM
Primary Map Link: https://www.ticketmaster.com/mike-birbiglia-please-stop-the-ride-chicago-illinois-04-26-2024/event/0...
Screenshot of SH error:  

Thanks!