Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[TheOGWong]

Event Name: Cody Johnson at Fifth Third Bank Stadium (Kennesaw, GA)

Event Date: 6/29/2024

Stubhub Link

The box office has confirmed that the VIP Pit section is one large section despite there being 4 sections on their website. Please update the VIP Pit section accordingly as one large section. Communication with box office below:

[mariefe_madrid]

Hi Team,

Requested to add PAM IORIO PARKING GARAGE section on the map and for map to be interactive.

Kane Brown Parking

Amalie Arena Parking|Tampa, FL

Sat, Jun 01, 2024, 7:01 PM

 

https://www.stubhub.com/parking-passes-only-kane-brown-tampa-tickets-6-1-2024/event/152333005/?

https://www.parkwhiz.com/amalie-arena-parking/kane-brown-1363409/

Thank you!

[lotus_gaymarie]

Hi Team,

Please update the Stubhub Map and make it clickable. 

Please add the following sections for the event

Bulls Bands and Barrels
Kentucky Horse Park
Lexington, KY
Sat, Feb 10, 2024, 7:00 PMDirt Floor Tier 1

 Dirt Floor Tier 2
 Dirt Floor Tier 3
 General Admission Tier 1
 General Admission Tier 2

Primary Link : https://www.itickets.com/register/new/476139?

[jcolon87]

- Serrano vs. Meinke with Jake Paul
- Mar 02 • Sat • 8:00PM • 2024
- https://www.stubhub.com/amanda-serrano-san-juan-tickets-3-2-2024/event/152820224/
- https://tixby-events.s3.amazonaws.com/events/seating/6588f44bcdcd66a2fc724e46_1703604789328.jpg

[angeldulce18]

Hi Team,

Please fix map listings on sections 119-122 are not mapping accordingly for the following event:

Disney on Ice: Into the Magic

BMO Harris Bank Center

Rockford, IL

Sat, Jan 13, 2024, 3:00 PM

Stubhub Link:

Disney on Ice - Into The Magic - Rockford Tickets - StubHub

[RmOropesa]

Hi Team,

Seeking your assistance to add an event map for the below event:

Event Name: Lord Of The Dance
Venue: Capital One Hall|Tysons, VA
Event Date & Time: Thu, Mar 07, 2024, 7:30 PM

StubHub Link: https://www.stubhub.com/lord-of-the-dance-tysons-tickets-3-7-2024/event/152494819/?priceOption=1,132...

Primary Link: https://www.ticketmaster.com/michael-flatleys-lord-of-the-dance-tysons-virginia-03-07-2024/event/15...

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Lord Of The Dance 
Event Date: 3/7/2024
Issue to Resolve: Please update and add correct map for this event
Primary Map Link: https://www.ticketmaster.com/michael-flatleys-lord-of-the-dance-tysons-virginia-03-07-2024/event/150...
Screenshot of SH error: 

Thanks!

[E5150_Julian]

Houston Rockets Floor sections are not mapping for the entire season

Wrong: 

https://www.stubhub.com/houston-rockets-houston-tickets-1-29-2024/event/151774848/?showGCP=0&quantit...

Right: 

https://tix.axs.com/AQAAAAAAAAAn%2bC%2b3BAAAAADI%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fDmhvdXN0b25yb2NrZXRzAP...

[websales]

Concert Hall at Singletary Center for the Arts, Lexington KY

You are missing three row options for this venue: AA, BB, CC

Please add these rows as an option so for those who have tickets in these rows can properly display that.

SH Link Example: https://www.stubhub.com/john-crist-lexington-tickets-4-26-2024/event/152535532/?sections=1795464&tic...

Primary Link: https://www.etix.com/ticket/online/performanceSale.do?method=showManifest

[uodux1]

Please add the Draftkings 19th Hole section to the Waste Management Open

Stubhub site:

https://www.stubhub.com/waste-management-phoenix-open-tickets/performer/10334 

Primary:

https://wmphoenixopen.com/draftkings-sportsbook/