StubHub Community

  When you sell tickets on StubHub, payments are processed 5-8 business days after the event takes place.   How does StubHub pay me? The way we pay you for ticket sales depends on where you live and where the event is. See your StubHub account's payment settings by going to 'Profile' then Settings. The 'Payment' tab is automatically open.  Selling tickets on StubHub We'll pay you through PayPal, Payoneer prepaid card, or direct deposit. Direct deposit: After listing your tickets, go to your Settings. Under 'Payment options for selling tickets,' click 'add a new direct deposit account to receive payments.' Select an address and enter your bank routing and account number. To update direct deposit info, see Removing or updating direct deposit details. PayPal: In your Settings under 'Payment options for selling tickets,' enter the email address for your PayPal account. If an address is already there and you need to change it, click the pencil and type in the updated address. You will need to ensure that the payment option is set as default in order to receive payment. Converting PayPal Cash or PayPal Cash Plus to another currency Log into your PayPal account on a computer Click 'Wallet' Click the three dots to the right of the currency you want to convert to (if you’ve already added the new currency to your account) Select 'Convert currency' Enter the dollar amount you want to convert and click 'Next' Review the conversion amounts and select 'Convert' FAQ   I changed my payment method, does this automatically update my current listings/sales?    Changing your payment method will automatically update your current listings but does not update sales. If tickets have sold, please send a private message to TeamStubHub. We will see if the payment can be issued to your new method!   It's beyond 8 business days after the event. Where is my payment?   Double-check that you set your preferred payment option for selling tickets as default. Send a private message to TeamStubHub if the payment method needs to be changed.   My payment shows as rejected. How can I fix this?   Send a private message to TeamStubHub and we'll work on having the payment re-processed. ... View more

Can't make it to your event anymore? List them on StubHub!    It's fast and easy to do! Click here to get started!   By listing and selling your tickets on StubHub, you do agree to our policies outlined in our User Agreement and Seller Policies.   We know you might have some questions before listing. Keep reading for some frequently asked questions.    Q: How much are StubHub selling fees?     A: StubHub only charges sellers when tickets are sold. It is FREE to list your tickets. Fees vary depending on the event, price, and delivery method. The fees on any sale are there for a few different reasons, with our main focus being to provide a positive experience for all of our fans.   Q: How do I get paid when selling my tickets?      A: There are a few ways! Check out our Getting Paid for Selling Tickets post for more information. Q: How can I deliver my tickets to a buyer?      A: Ticket delivery depends on the type of ticket you have. You will need to deliver them to the buyer the same way they're received from the primary ticket provider. The only time this does not occur is when we are partnered with a team or venue. Ticket transfer These tickets are in an online account where you bought them (the team, Ticketmaster, etc.) We'll send you instructions so you can transfer tickets to the buyer through the online account The buyer will use their mobile phone to get the tickets and view them on the event day Flash Seats These are mobile-only tickets stored in a Flash Seats account After your tickets sell, we'll email you instructions to transfer them to the buyer using the Flash Seats app The buyer will use their Flash Seats account to link a credit card or license (if applicable) to swipe, or the Flash Seats app to scan at the venue Barcode You'll enter the numeric or alphanumeric barcode shown on the tickets. Enter the barcode shown on the tickets to deliver them to the buyer. We'll cancel your barcodes and reissue new ones to the buyer once you have entered them in. Paper tickets These are traditional tickets printed on laminated, hard stock paper, wristbands, or tickets printed at home. You'll be given a pre-paid UPS shipping label to use. Go to "My Tickets > Sales" to get your label. We recommend dropping them off at a UPS store to ship rather than using a UPS drop-box. PDF tickets These are PDF files on your computer or mobile device They should be the original document you got when you bought your tickets If you have 1 document with all of the tickets but only want to sell some of them, you can choose which files to keep and which to sell in the listing process Pickup tickets These are hard tickets you'll deliver to our Last Minute Services (LMS) location If you choose LMS delivery, the tickets won't be on-site until they are delivered to our LMS team Not all events offer Last Minute Services. If your tickets are at LMS and they sell, the buyer will pick them up on the day of the event. You don't need to do anything! If your tickets are at LMS and they do not sell or the listing is deleted, sellers are welcome to go to our pickup location to retrieve their tickets. Will Call tickets Will Call tickets (tickets only available at the venue's box office) CANNOT be listed on StubHub as we are not able to confirm the delivery of tickets using this method. Q: My tickets won't be ready until a later date or close to the event. Do I need to fulfill as soon as tickets sell? A: You can set what we call an "In-Hand Date" for when you can expect the tickets to be in your possession. During the listing process, we will pre-select the latest in hand date possible to help you avoid any fulfillment issues. You can change this date if you expect the tickets to arrive sooner. If the tickets sell, you have until your in-hand date to deliver them to the buyer. But, you can always deliver them sooner if you're able too. The earlier you deliver the tickets, the sooner you'll get paid! Q: How long do I have to fulfill my sale?   A: When your tickets sell, we'll send you an email with a deadline to complete your sale and deliver the tickets to the buyer. This deadline depends on when you told us your tickets were in possession (In Hand) or not (Not In hand). If they're not in your possession, when listing the tickets you told us when you'd have them.  Tickets that sold after your In Hand Date: Based on the kind of ticket you sold, deliver the tickets to the buyer within these timeframes: Mobile transfer and Flash Seats (AXS/Rival) tickets that sold More than 48 hours from the event: Transfer the tickets within 1 calendar day of the sale date Less than 48 hours from the event, within business hours: Transfer the tickets within 4 hours of the sale (9:00 AM-5:00 PM, Monday-Sunday) Less than 48 hours from the event, outside business hours: Transfer the tickets by 10:00 AM the next day (9:00 AM-5:00 PM, Monday-Sunday) Electronic (PDF) tickets: Upload the file(s) within 1 calendar day of the sale date UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets that sold before your In Hand Date: You have until this date to deliver them. You can always deliver before this date (the sooner you do, the earlier you'll be paid!) Mobile transfer and Flash Seats (AXS/Rival) tickets: Transfer them within 1 calendar day of your In Hand Date Electronic (PDF) tickets: Upload the file(s) within 1 calendar day of your In Hand Date UPS tickets: Ship the tickets within 1 business day of the In Hand Date (we recommend dropping the tickets off at a UPS store, not a drop-box) Q: I'm not able to deliver the tickets I sold. How do I report this?    A: If you're not able to deliver the tickets you sold on StubHub, please let us know. 1. Login to your StubHub account 2. Go to My tickets > Sales 3. Under the sale, click "Report an Issue" and follow the instructions. If you have replacement tickets to offer, specify what tickets you're offering. OR   Please send a private message to TeamStubHub with the email address, order number, and order number to your account.   Important: If you're not able to deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, your credit card on file would be charged according to our Seller Policies.   Q: I have tickets for an event but the event is not listed. Will StubHub add this event?    A: Some events will not be on StubHub due to Charity or Fulfillment Restrictions. We apologize for any issues this might cause! If the event you have tickets for isn't listed there, you can always request it! Requests generally take 5-7 business days to be posted to the site if approved.   Have a question not answered?   Comment below and someone within the StubHub Community will answer! ... View more

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the email.   Postponed events differ from Rescheduled events only in that they have not released the new date for the show/game. The tickets remain valid and orders cannot be canceled in these instances.    To see your event status, log into your StubHub account and click or tap 'My tickets.' When events are officially postponed and rescheduled: We'll email you when the details are confirmed We'll include any info we have on the rescheduled date in the email StubHub isn't responsible for event date changes. If you can't attend the new date, you can resell your tickets and give someone else the chance to go. If you relist your tickets on StubHub and they sell, we'll automatically waive the fee we normally charge sellers. You can check out the quick guide from our Help Center below!    To resell tickets using the StubHub app 1. Tap "My tickets" > Tap the order 2. Tap "..." > Sell tickets 3. Tap the seats you'd like to resell > "Done" 4. Set the price per ticket and choose your preferred payment method 4. Tap "List Tickets"   To resell tickets using a desktop 1. Click "Sell your ticket" under the order via My tickets > Orders 2. Choose which seats you'd like to resell 3. Set the price per ticket and choose your preferred payment method 4. Click "List Tickets" ... View more

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site.    Have questions before you buy? Keep reading for some frequently asked questions!      Q: What payment methods does StubHub accept?   A: You can purchase tickets by using any of the following payment options:   Credit/Debit card (Visa, MasterCard, American Express, or Discover) StubHub Gift Card PayPal Apple Pay or Android Pay     StubHub App 1. Find your event and select the "Info" symbol in the right-hand corner.   Android:   iPhone:   2. Tap "Price alert"   3. Fill out the info (how many tickets, zone, and the max price per ticket) 4. Tap "Save" Web Browser 1. On an event page, click "Set your price" 2. Fill out the info (how many tickets, zone, and the max price per ticket) 4. Click "Set your price" Remove/Delete Price Alert 1. Using the StubHub app, go to Profile > Price alerts 2. Tap the price alert 3. Tap the Trash Can icon *Price Alerts can't be deleted from a web browser at this time*   Q: When do listings fall off?   A: Most tickets will stay on site up until the start of the event. Some tickets may stay up as late as 90 minutes!   Q: What are the delivery methods on StubHub?   A: Tickets come in many shapes and forms nowadays. Some are traditional hard copy tickets while others are electronic or mobile!   Electronic/Instant download tickets - PDF files you'll be able to download and print Mobile transfer tickets - Tickets that will be transferred to you and viewed on a mobile phone. You'll need an iPhone or Android phone to scan your tickets at the gate. Mobile tickets - Viewed on the StubHub app using a mobile phone Mobile or print tickets - Viewed on a mobile phone, or you can download and print a PDF file to scan at the gate Flash Seats (AXS) tickets - Tickets can be scanned from the Flash Seats app or swiped with a credit card or driver's license (where applicable) UPS tickets - Delivered thru UPS to an address of your choosing. UPS isn't able to deliver to PO boxes. Pickup Tickets - Tickets available for pickup with our Last Minute Services (LMS) team.  *Not always located at the venue. Directions will be provided on where to get your tickets* Q: I can't find the event I want to attend. Will StubHub have tickets?    A: Some events will not be on StubHub due to Charity or Fulfillment Restrictions. We apologize for any issues this might cause! If the event you want to attend isn't listed on site, you can always request it! If listed, sellers may come and post their tickets for sale.    Q: Why does the listing not show seat numbers? Can StubHub contact the seller to see where I am sitting?   A: Seat numbers are optional when a seller lists tickets. There are many reasons why a seller will choose not to disclose seat numbers. It is usually for privacy reasons in case the primary or venue is checking StubHub. We guarantee that your seats are together if you have purchased 2 or more tickets on the same purchase.    We are not able to contact a seller about what seat numbers they have.    Q: The listing shows seats as odd numbers. Are they together?    A: It is common for some venues (especially theaters) to have non-consecutive numbers for seats but they are next to one another. This is typically based on the side of the stage you're sitting on. Left is odd and Right is even!    Take a closer look at our map for the event and you will see this built in. Remember, we guarantee that your seats are together!   Q: How much are StubHub fees?     A: Fees vary depending on the event, price, and delivery method. The fees on any purchase are there for a few different reasons, with our main focus being to provide a positive experience for all of our fans.   Q: I bought tickets but have concerns.     A: We've got you covered! Check out our Ticket and Delivery Concerns FAQ.      Have a question not answered?   Comment below and someone within the StubHub Community will answer! ... View more

To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO NOT SIGN IN. Instead, click the link toward the bottom that says "Find your order", a similar box will show on the app as well.  This will lead you to the page where you can enter your access code from your confirmation email. Use that along with the email address and phone number you used at checkout. Once you enter all that information, you'll be able to view your order whether on the app or on the desktop site.  If the details match, you'll be taken to your tickets either to print or to scan. If you are having issues with this or receiving errors, be sure to double check that you didn't check out with an Apple relay (@privaterelay.appleid.com) and that the phone number is accurate. If you are certain that the information is accurate, please send a private message to us here on the community. We can help you get the details! ... View more