StubHub Community

  COVID-19 event updates   As the COVID-19 situation evolves, we understand you might have questions about events, venue and team safety procedures, cancelations and postponements. Please review the following information: We’re working directly with our many partners, event organizers, leagues and teams around the world to update you as quickly as possible. See a list of all canceled events. Buyers who attend events during the pandemic must comply with social distancing and health policies as the venue requires. This may include wearing a mask, washing hands frequently, and not having an elevated temperature. Check out our policy for both buyers and sellers.    Read StubHub's first update on our event cancelation policy.   Read the latest from StubHub’s interim president, Jill Krimmel. What is your event cancelation policy? If an event is canceled, we’ll give you a StubHub credit for 120% of the amount you paid. Read more about our event cancelation policy.   What is your rescheduled or postponed event policy? If an event is rescheduled or postponed, your ticket will be good for the new date.   How do I know if my event was impacted or see the event status? Check the My Tickets page in your account.   Can I relist tickets for an event if I can no longer go? If you bought your tickets on StubHub, you can relist your tickets for free.   What does “pod integrity” mean? StubHub requires sellers to list tickets in the same quantity they originally bought. This ensures fans can attend events while maintaining CDC-recommended social distancing guidelines.   When will I be paid if I sold tickets to an event? We’ll pay you after the event takes place. Read more about our seller policy.   How do I know which teams are allowing fans and their venue rules? We recommend checking with the team or venue website for the most accurate information.   When do you think live events will return to normal? Each team, artist, production and venue is exploring opportunities for fans to return to live events safely. We’re working with partners across the industry, and we’ve been encouraged by success with the MLB World Series, NFL, college football and other events. That said, the situation is constantly evolving and it is very hard to predict when large-scale live events will return. We may see the normal live events landscape we once knew in the second half of 2021. There are plenty of opportunities to attend live events safely now as well. Important buyer information   To see your event status, log into your StubHub account and click My Tickets. Events are designated as either:    Active: Active or rescheduled events You can resell your tickets on StubHub if you can't go or don't want to If you relist your tickets on StubHub and they sell, we'll automatically waive the fee we normally charge sellers   TBA: Postponed, suspended or events pending cancelation We are waiting for the event organizer to make a decision on whether to cancel or reschedule the event. You don’t need to contact us; we’ll email you when we know more. Keep your current tickets in case they’re valid for the new event date   Canceled: Canceled events You don’t need to contact us; we’ll email you to confirm We’ll add a coupon/credit worth 120% of your original order to your StubHub account. You can apply this to one or multiple StubHub orders in the same currency until Dec. 31, 2022. Important seller information We now pay sellers 5 to 8 business days after an event. This protects you from charges if the event is canceled and we need to recoup your payment.    See the different situations below for our policies:   We already paid you for tickets you sold to a canceled event We will charge your credit card on file to reverse the transaction. Contact the original ticket company for a ticket refund.   You sold tickets to a postponed event Wait until we email you; the event may be rescheduled or canceled. The original ticket company will contact us with event details.   You sold tickets to a rescheduled event We’ll email the buyer. They can either attend the event or resell the ticket.   You're trying to list tickets for a rescheduled event Keep checking back; we’re working through a backlog of postponed and canceled events and will have the event onsite soon. ... View more

OPEN ONLY TO LEGAL RESIDENTS OF THE FIFTY (50) UNITED STATES, THE DISTRICT OF COLUMBIA, AND CANADA (EXCLUDING QUEBEC) WHO ARE EIGHTEEN (18) YEARS OF AGE/AGE OF MAJORITY IN THEIR JURISDICTION OR OLDER AT THE TIME OF PARTICIPATION. VOID WHERE PROHIBITED. The StubHub® #TicketForward Nomination Program (“Program”) is sponsored by StubHub, Inc. (“Sponsor”), 199 Fremont Street, Floor 4, San Francisco, CA 94105 USA. PROGRAM PERIOD: Nominations will be accepted until such time as Sponsor in its sole discretion, with our without notice, decides to suspend or cease the Program, or whenever all Gifts (as described in Section 6 below) have been distributed, whichever occurs first (“Program Period”). The Sponsor’s computer is the Program’s official clock. ELIGIBILITY: This Program is open only to legal residents of the fifty (50) United States (including the District of Columbia) and Canada (excluding Quebec) who are at least eighteen (18) years old and have reached the age of majority in their jurisdiction of residence at the time of participation. Employees of Sponsor, the independent third-party contest administrator (“Administrator”), and each of their respective parent companies, subsidiaries, affiliates, advertising and promotion agencies (collectively, “Program Entities”) and each of their immediate family members (e.g., spouse, parent, child, sibling, and their respective spouses and the “steps” of each, regardless of where they reside) and persons living in the same household of each, whether or not related, are not eligible to enter or win. All federal, state, and local laws apply. Void in Quebec and where prohibited or restricted by law. Participation constitutes participant’s full and unconditional agreement to these Terms & Conditions and Sponsor’s decisions and interpretations, which are final and binding in all matters related to the Program. HOW TO SUBMIT A NOMINATION: During the Program Period, an eligible participant may visit www.stubhub.com/ticketforward (“Website”), enter the information requested on the nomination form, which may include, without limitation: the nominator’s first and complete last name (no initials); valid e-mail address, and date of birth, and complete the nomination form, which may include, without limitation: the nominated person’s first and complete last name (no initials), valid e-mail address, city, state/province, and why they deserve tickets (collectively, a “Nomination”). The participant submitting a Nomination shall herein be referred to as the “Nominator.” The person named in a Nomination shall herein be referred to as the “Nominee.” Note: Nominators must have an existing personal relationship with the Nominee and have permission from such person to be included in the Program. A Nominator may not submit a Nomination on behalf of himself/herself. If requested, Nominator must be able to provide written confirmation that he/she has permission to submit the Nominee into this Program.   A Nominator may not nominate an individual Nominee more than once. A Nominator may nominate several individuals during the Program Period. If more than one (1) Nomination is received from the same Nominator and/or e-mail address for a specific Nominee during the Program Period, the Nominees and the Nominator may, at the Sponsor’s sole discretion, be declared null and void. By submitting a Nomination, each Nominator agrees that his/her Nomination complies with these Terms & Conditions, including the Nomination Guidelines and Requirements set forth in Section 4 of these Terms & Conditions. Each Nominator also agrees that Sponsor may disqualify the Nominator from the Program if Sponsor believes, in its sole and absolute discretion, that a Nomination fails to comply with these Terms & Conditions. NOMINATION GUIDELINES AND REQUIREMENTS: Each Nomination: Must be in English; Must name an individual that is not the Nominator; Must include a Nominee who meets the eligibility criteria set forth in Section 2 of these Terms & Conditions; Must not disparage Sponsor, Administrator, or any other person or party affiliated with the promotion and administration of this Program; Must comply with all other Nomination Guidelines and Requirements and provisions of these Terms & Conditions; Must not contain, facilitate, reference, or use material that is dangerous, fraudulent, inappropriate, indecent, lewd, pornographic, obscene, hateful, tortious, defamatory, slanderous or libelous; Must not contain any viruses, spyware, malware, or other malicious components that are designed to harm the functionality of a computer in any way; Must not contain, facilitate, reference, or use material that promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on race, gender, ethnicity, religion, nationality, disability, sexual orientation, political orientation, citizenship, ancestry, marital status, or age; and Must not contain material that is unlawful, in violation of or contrary to the laws or regulations in any jurisdiction where Nomination is created or otherwise promotes any unlawful, illegal, unsafe, dangerous or reckless behavior. NOTE: If any Nomination fails to comply with any of these Nomination Guidelines and Requirements or any other provisions of these Terms & Conditions, Sponsor reserves the right, in its sole discretion, to disqualify the Nominator and the Nomination will be declared null and void. SELECTION OF GIFT RECIPIENTS: Periodically during the Program Period, all eligible Nominations will be reviewed by Sponsor. Sponsor, in its sole and absolute discretion, will select Nominees to receive a Gift (“Gift Recipient”) based on the Nominations received in its sole discretion. Selected Gift Recipients will be subject to these Terms & Conditions. Sponsor intends to provide up to 1,000 Gifts during the entire Program Period. Decisions of Sponsor are final and binding. Due to the nature of the Program, Sponsor may, in its sole discretion, may choose to award more or less Gifts during the Program Period. GIFTS: Each gift is live event tickets, awarded as either tickets to a specific event or a StubHub eGift Card, up to a $300 value, as determined in Sponsor’s sole discretion (“Gift”). Each Gift is provided to the Gift Recipient, and not the Nominator. Gift Recipient has no obligation to participate in any Gift activity with the Nominator. Limit one (1) Gift per Gift Recipient during the Program Period. StubHub eGift Cards are subject to all terms and conditions found at https://www.stubhub.com/gift-cards/. No Gift substitution, exchange or cash equivalent will be allowed, except by Sponsor, who reserves the right to substitute a gift of equal or greater value in case of unavailability of the Gift or force majeure, at Sponsor’s sole and absolute discretion. HOW TO CLAIM A GIFT: Potential Gift Recipients are subject to verification of eligibility and compliance with these Terms & Conditions. Upon selection, each potential Gift Recipient will be notified by Sponsor via the Gift Recipient’s e-mail as entered on the Nomination and will be required to reply to Sponsor’s notification with indication that he/she has read and agrees to the Program Terms & Conditions. If a notification e-mail is retuned as undeliverable, a potential Gift Recipient fails to return the respond to Sponsor’s notification within five (5) calendar days, if any Nominee is found to be ineligible or not in compliance with these Terms & Conditions, or declines to accept the Gift, the Gift may be forfeited, in Sponsor’s sole discretion. Sponsor will attempt to notify potential Gift Recipients as set forth above, but Sponsor is not responsible for any undelivered e-mails, including without limitation e-mails that are not received because of a Gift Recipient’s privacy or spam filter settings which may divert any Program e-mail, including any notification e-mail, to a spam or junk folder. If a Gift is unclaimed, unredeemed, or returned as undeliverable, it will not be provided. If, after a good- faith attempt, Sponsor is unable to provide or deliver a Gift, the Gift may not be provided. Gifts will be e-mailed to each Gift Recipient within 2 - 4 weeks of verification. The Program Entities shall not be held responsible for any delays in providing a Gift for any reason. A Gift will only be awarded to a verified Gift Recipient. GIFT RECIPIENT EVENT POSTINGS AND PUBLICITY RIGHTS: Gift Recipients are encouraged to share with Sponsor stories and/or images from the live event attended using a Gift. Gift Recipients agree that by posting any comments or other materials, they grant Sponsor and/or Sponsor’s designee the perpetual right to use these comments and materials for promotion, trade, commercial, advertising, and publicity purposes, at any time or times, in all media now known or hereafter discovered. Agreement to share live event experiences is not a condition of accepting a Gift, and Gift Recipients may elect to not share the experience with Sponsor. If a Gift Recipient agrees to share his/her live event experience Sponsor will send a publicity release to the Gift Recipient to execute. By sharing a live event experience, Gift Recipients agree to allow Sponsor and/or Sponsor’s designee the perpetual right to use their name, biographical information, photos and/or likeness, and statements for promotion, trade, commercial, advertising, and publicity purposes, at any time or times, in all media now known or hereafter discovered including live television, world wide, including, but not limited to, on the World Wide Web and Internet, without notice, review, or approval and without additional compensation except where prohibited by law. LIMITATION OF LIABILITY: By participating in this Program, Nominators, Nominees, and selected Gift Recipients (collectively, “Participants”) agree that the Program Entities, and their respective affiliates, subsidiaries, representatives, consultants, contractors, legal counsel, advertising, public relations, promotional, fulfillment and marketing agencies, website providers, Web masters and their respective officers, directors, employees, representatives, designees and agents (“Released Parties”) are not responsible for lost, late, incomplete, stolen, misdirected, postage due, or undeliverable e-mail notifications; or for any computer, telephone, satellite, cable, network, electronic or Internet hardware or software malfunctions, failures, connections or availability; or garbled, corrupt or jumbled transmissions, service provider/Internet/website/use net accessibility, availability or traffic congestion; or any technical, mechanical, printing, or typographical or other error; or unauthorized human intervention; or the incorrect or inaccurate capture of Nomination information; or the failure to capture, or loss of, any such information. The Released Parties are not responsible for any incorrect or inaccurate information, whether caused by any website’s users, tampering, hacking or by any of the equipment or programming associated with or utilized in the Program. The Released Parties are not responsible for any injury or damage, whether personal or property, to participants or to any person's computer related to or resulting from participating in the Program and/or accepting a Gift. The Released Parties shall not be responsible or liable for Nominations that are submitted by any automated computer, program, mechanism or device, for any Nominations in excess of the stated limit or for Nominations that are late, forged, lost, misplaced, misdirected, tampered with, incomplete, deleted, damaged, garbled or otherwise not in compliance with the Terms & Conditions, and all such Nominations may, in Sponsor’s sole discretion, be declared null and void. If, for any reason, a Nomination is confirmed to have been erroneously deleted, lost or otherwise destroyed, corrupted or for any other reason not accepted as a Nomination in the Program, the Nominator’s sole remedy is to enter the Program again to submit another Nomination. If, for any reason, the Program is not capable of running as planned, Sponsor reserves the right, at its sole discretion, to cancel, terminate, modify or suspend the Program and/or proceed with the Program, including the selection of Gift Recipients in a manner it deems fair and reasonable including the selection of the Gift Recipients from among eligible Nominations received prior to such cancellation, termination, modification or suspension. By participating the Program, each Participant agrees: (i) to be bound by these Official Rules and by all applicable laws and by the decisions of Sponsor and Administrator, which shall be binding and final; (ii) to waive any rights to claim ambiguity with respect to these Terms & Conditions; (iii) to waive all of his/her rights to bring any claim, action or proceeding against any of the Released Parties in connection with the Program; and (iv) to forever and irrevocably agree to release and hold harmless each of the Released Parties from any and all claims, lawsuits, judgments, causes of action, proceedings, demands, fines, penalties, liability, costs and expenses (including, without limitation, reasonable outside attorneys’ fees) that may arise in connection with: (a) the Program, including but not limited to any Program-related activity or element thereof, and the Nominator’s Nominations, participation or inability to participate in the Program, (b) the violation of any third-party privacy, personal, publicity or proprietary rights, (c) typographical or printing errors in these Terms & Conditions or any Program materials, (d) acceptance, attendance at, receipt, travel related to, participation in, delivery of, possession, defects in, use, non-use, misuse, inability to use, loss, damage, destruction, negligence or willful misconduct in connection with the use of a Gift, (e) any change in a Gift due to unavailability or due to reasons beyond Sponsor’s control, including but not limited to by reason of any acts of God, any action(s), regulation(s), order(s) or request(s) by any governmental or quasi-governmental entity (whether or not such action(s), regulation(s), order(s) or request(s) prove(s) to be invalid), equipment failure, threatened or actual terrorist acts, earthquake, war, fire, flood, explosion, unusually severe weather, hurricane, embargo, labor dispute or strike (whether legal or illegal), labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot or any other cause beyond any of the Released Parties’ control, or as otherwise permitted in these Terms & Conditions, (f) any interruptions in or postponement, cancellation or modification of the Program, (g) human error, (h) incorrect or inaccurate transcription, receipt or transmission of any part of any Nominator (including, without limitation, the registration information or any parts thereof), (i) any technical malfunctions or unavailability of any website or any telephone network, computer system, computer online system, mobile device, computer timing and/or dating mechanism, computer equipment, software, or Internet service provider, or mail service utilized by any of the Released Parties or by an entrant, (j) interruption or inability to access the Program, any other Program-related websites or any online service via the Internet due to hardware or software compatibility problems, (k) any damage to entrant’s (or any third person’s) equipment used to access the Program and/or its contents related to or resulting from any part of the Program, (l) any lost/delayed data transmissions, omissions, interruptions, defects, and/or any other errors or malfunctions, (m) any late, lost, stolen, mutilated, misdirected, delayed, garbled, corrupted, destroyed, incomplete, undeliverable or damaged Nominations, (n) any wrongful, negligent, or unauthorized act or omission on the part of any of the Released Parties, (o) lost, late, stolen, misdirected, damaged or destroyed Gifts (or any element thereof), or (p) the negligence or willful misconduct by a Participant. WITHOUT LIMITING THE FOREGOING, EVERYTHING REGARDING THIS PROGRAM, INCLUDING THE GIFTS, ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SOME JURISDICTIONS MAY NOT ALLOW THE LIMITATIONS OR EXCLUSIONS OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. Check local laws for any restrictions or limitations regarding these limitations or exclusions. DISPUTES: THIS PROGRAM IS GOVERNED BY, AND WILL BE CONSTRUED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF MICHIGAN, AND THE FORUM AND VENUE FOR ANY DISPUTE SHALL BE IN THE COUNTY OF OAKLAND, MICHIGAN. IF THE CONTROVERSY OR CLAIM IS NOT OTHERWISE RESOLVED THROUGH DIRECT DISCUSSIONS OR MEDIATION, IT SHALL THEN BE RESOLVED BY FINAL AND BINDING ARBITRATION ADMINISTERED BY JAMS IN ACCORDANCE WITH ITS ARBITRATION RULES AND PROCEDURES OR SUBSEQUENT VERSIONS THEREOF (“JAMS RULES”). THE JAMS RULES FOR SELECTION OF AN ARBITRATOR SHALL BE FOLLOWED, EXCEPT THAT THE ARBITRATOR SHALL BE EXPERIENCED AND LICENSED TO PRACTICE LAW IN MICHIGAN. ALL PROCEEDINGS BROUGHT PURSUANT TO THIS PARAGRAPH WILL BE CONDUCTED IN OAKLAND COUNTY, MICHIGAN. THE REMEDY FOR ANY CLAIM SHALL BE LIMITED TO ACTUAL DAMAGES, AND IN NO EVENT SHALL ANY PARTY BE ENTITLED TO RECOVER PUNITIVE, EXEMPLARY, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING ATTORNEY’S FEES OR OTHER SUCH RELATED COSTS OF BRINGING A CLAIM, OR TO RESCIND THIS AGREEMENT OR SEEK INJUNCTIVE OR ANY OTHER EQUITABLE RELIEF. ANY DEMAND FOR ARBITRATION MUST BE FILED WITHIN ONE (1) YEAR OF THE TIME THE CAUSE OF ACTION ACCRUED, OR THE CAUSE OF ACTION SHALL BE FOREVER BARRED. Further, Participants hereby waive all rights, to: (i) claim punitive, exemplary, special, incidental, indirect and consequential damages and any other damages (whether due to negligence or otherwise), other than for actual out-of-pocket costs; and (ii) have damages multiplied or otherwise increased. Nominators, Nominees, and potential Gift Recipients agree that the rights and obligations of any participant and/or Program Entities and/or any other party shall be resolved individually, without resort to any form of class action. PRIVACY: Sponsor’s privacy policy is available at http://www.stubhub.com/privacy_policy/. NATURE OF RELATIONSHIP/WAIVER OF EQUITABLE RELIEF: Each Participant hereby acknowledges and agrees that the relationship between the Participant and the Program Entities is not a confidential, fiduciary or other special relationship, and that the Participant’s decision to provide a Nomination to Sponsor or accept a Gift for purposes of the Program does not place the Program Entities in a position that is any different from the position held by members of the general public with regard to elements of the Nomination or a Gift. Each Participant understands and acknowledges that the Program Entities have wide access to ideas, stories, designs and other literary materials, and that new ideas are constantly being submitted to it or being developed by their own employees. Each Participant also acknowledges that many ideas, photos or videos may be competitive with, similar or identical to a Nomination and/or each other in theme, idea, format or other respects. Each Participant acknowledges and agrees that such Participant will not be entitled to any compensation as a result of any Program Entity's use of any such similar or identical material. Each Participant acknowledges and agrees that the Program Entities do not now and shall not have in the future any duty or liability, direct or indirect, vicarious, contributory, or otherwise, with respect to the infringement or protection of the copyright in and to the Nomination. Finally, each Participant acknowledges that, with respect to any claim by Participant relating to or arising out of a Program Entity's actual or alleged exploitation or use of any Nomination or other material submitted in connection with the Program, the damage, if any, thereby caused to the applicable Participant will not be irreparable or otherwise sufficient to entitle such Participant to seek injunctive or other equitable relief and Participant’s rights and remedies in any such event shall be strictly limited to the right to recover damages, if any, in an action at law. NO OBLIGATION TO USE: Sponsor shall have no obligation (express or implied) to use any Nomination, or to otherwise exploit any Nomination or, if commenced, to continue the distribution or exploitation thereof, and Sponsor may at any time abandon the use of any Nomination for any reason, with or without legal justification or excuse, and Participants shall not be entitled to any damages or other relief by reason thereof. DATES & DEADLINES/ANTICIPATED NUMBER OF ENTRANTS: Because of the unique nature and scope of the Program, Sponsor reserves the right, in addition to those other rights reserved herein, to modify any date(s) or deadline(s) set forth in these Terms & Conditions or otherwise governing the Program. Sponsor cannot accurately predict the number of Participants who will participate in the Program. FURTHER DOCUMENTATION: If Sponsor shall desire to secure additional assignments, certificates of engagement for the Nomination or other documents as Sponsor may reasonably require in order to effectuate the purposes and intents of these Official Rules, then each Participant agrees to sign the same upon Sponsor's request therefor. GENERAL: Any attempted form of participation in this Program other than as described herein is void. If it is discovered or suspected in Sponsor’s sole and absolute discretion that a Participant has registered, submitted, or attempted to submit or enter the Program using multiple e-mail addresses, identities, proxy servers or like methods, all of that Participant’s Nominations will be declared null and void, and that Participant will be ineligible to participate or receive a Gift. In the event of a dispute as to the identity of a Nominee, the Nomination in question will be declared a nomination for the authorized account holder of the e-mail address associated with the e-mail address submitted in the Nomination for the Nominee. The “authorized account holder" is defined as the natural person who is assigned an e-mail address by an Internet access provider, online service provider or other organization responsible for assigning e-mail addresses for the domain associated with the submitted e- mail address. Each Nominee may be required to show proof of being an authorized account holder. Sponsor and Administrator reserve the right to disqualify any individual found, in its sole opinion, to be tampering with the operation of the Program, to be acting in violation of these Terms & Conditions or to be acting in an unsportsmanlike manner or with the intent to disrupt the normal operation of a Program. Any use of robotic, automatic, macro, programmed, third-party or like methods to participate in the Program will void any attempted participation effected by such methods and the disqualification of the individual utilizing the same. CAUTION AND WARNING: ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE OR TO UNDERMINE THE LEGITIMATE OPERATION OF THIS CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS. SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM ANY SUCH PERSON(S) RESPONSIBLE FOR THE ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW. If any provision of these Terms & Conditions or any word, phrase, clause, sentence or other portion thereof should be held unenforceable or invalid for any reason, then that provision or portion thereof shall be modified or deleted in such manner as to render the remaining provisions of these Official Rules valid and enforceable. The invalidity or unenforceability of any provision of these Official Rules will not affect the validity or enforceability of any other provision. Sponsor’s and/or Administrator’s interpretation of these Official Rules is final and binding in all matters related to the Program. Sponsor’s failure to enforce any term of these Terms & Conditions shall not constitute a waiver of that provision and such provision shall remain in full force and effect. All Nominations and/or materials submitted will not be returned. In the event of any conflict with any Program details contained in these Terms & Conditions and Program details contained in any promotional materials (including but not limited to point of sale, television and print advertising, promotional packaging and other promotional media), the details of the Program as set forth in these Terms & Conditions shall prevail. © 2019, StubHub, Inc. All rights reserved. ... View more

If you notice a map is incorrect on our site, please post on this board and include the: - Event Name - Event Date - Link to the event on our site - A link to a correct map (if you have one)   We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.    We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.  Rest assured, if it's being posted here, it is being reported right away. Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.   Thank you! What can I submit? Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site What should I NOT submit? Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments Will I get a follow up? No, all requests are reported automatically. How are my Requests prioritized? Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date. ... View more

Read more about Didi's visit to our StubHub Flagship Office on StubHub Live!     How do I know when the interview will be happening? Our Live Stream event with Didi took place Monday, September 16th, 2019 at 12:00 pm EST. We hope you were able to join us while Didi and Daron Fowlks talked all things baseball, Didi's career, and more. If you missed it, don't worry, You can still watch the event here! How does the live stream work? We have a great team who will be working on-site at the event to ensure cameras are rolling, mics are loud and clear, and you are front row to all of the action. Once we go live, you may need to toggle the 'Live' option on the video to see what is happening in real-time, or you can choose to start the interview at the beginning and follow along. I want to ask Didi a question, how do I do that? This page will be the home for questions to be shared before and during Didi's interview. Feel free to start asking questions now! During the interview, you're also invited to post questions as Didi's and Daron's conversation is taking place. Daron and Didi will also be in the Community, reading your questions and answering as many as they can! We have our team of moderators here to help make sure questions are aligned with our Community Guidelines, and answer any troubleshooting questions you may have during the event. I'm not available during the scheduled Live interview, how do I watch it later? If you aren't able to see the interview with Didi live, we have you covered! The full interview, unedited, will be available right here after the day's events. Our team will also post timestamps of the interview highlights afterward, so you can jump to our favorite questions and topics covered. I have more questions that weren't covered here, how do I get the answers I need? Still have questions? Let us know! This is our first live stream interview, with many more to come. We want to know how we can help make these events easy and valuable for you. Please comment below, or private message one of our awesome moderators with any questions, comments or concerns you may have. We can't wait for you to join us on September 16th, as we welcome Didi Gregorius to our NY Flagship Office! ... View more

These StubHub, Inc. (“StubHub”) Beyond 2021 Program *”Beyond Program”) Terms and Conditions (“Program Terms”) apply to Participants who are admitted to the Beyond Program. Nothing in these terms and conditions modifies, alters, or nullifies the StubHub Marketplace Global User Agreement (available here). Should there be any conflict between these Program Terms and the User Agreement, the User Agreement shall take precedence. Beyond Program participation requires acceptance of these Program Terms; any Participant who would like to withdraw from the Beyond Program may do so at any time by contacting StubHub Beyond Premier Support at 1 (866) 788-2482. Definitions. Participants. A StubHub Beyond Program " Participant" means a StubHub user who meets, and continues to meet during the entirety of their participation in the Beyond Program, the following criteria: maintains an account on the StubHub Site in good standing; is not a ticket broker; is a United States citizen or legal permanent resident (green card holder); is 18 years of age or older with an address in the United States tied to his/her StubHub account; has personally made at least three (3) purchases on the StubHub Site of at least $10,000 in Qualifying Spend in the prior twelve month period Accepts these StubHub Beyond Terms and Conditions and has not opted out; and Receives confirmation of registration from StubHub. “Qualifying Spend" means the dollar amount spent by a StubHub customer on tickets on the StubHub Site “StubHub Site” means www.StubHub.com and StubHub mobile application. Benefits. The following benefits may be made available to Participants during their participation in the Beyond Program: Seller Concierge Services. Seller Concierge services are available upon request to Participants through StubHub Beyond Premier Support at 1 (866) 788-2482. Assistance provided by Seller Concierge Services includes: assistance in re-listing tickets purchased by Participants; waiver of seller fees for re-listed tickets (tickets purchased by Participants on the StubHub Site); and pricing guidance using StubHub’s proprietary seller tools. Transfer of tickets will remain the responsibility of the Participant. StubHub will not take possession of the tickets or facilitate transfers or sales. StubHub is not responsible for unsold tickets. Upgrade + Special Event Access. When Participants purchase tickets for an event on the StubHub site, Participants will: receive priority access to upgraded tickets or seats (for exchange). have opportunities to attend StubHub hosted unique experiences (i.e. tailgates, VIP parties, special access in the venue, meet and greets, etc.) at top events (i.e. Super Bowl, U.S. Open, MLB Opening Day etc.) if and when such events are held and tickets are available. Early Access to Promotions. Participants will have early access to select StubHub Site promotions subject to the terms and conditions of each promotion. Entertainment Bonuses and Discounts Benefit. StubHub may from time to time notify Participants of additional offers, bonuses and/or discounts, which will be offered and provided in accordance with their own terms and conditions. Benefit Redemption. A Participant may redeem Benefits in accordance with the individual requirements above and the following: Benefits may not be redeemed for StubHub gift cards or parking passes; Benefits are not transferable and have no face value; Benefits cannot be used retroactively for prior purchases; and Benefits cannot be redeemed for cash. Other Terms and Conditions. Modification and Termination. StubHub reserves the right to modify or terminate the Program at any time by sending email notice to the email addresses tied to a Participant’s StubHub account. Except where stated otherwise, all amended terms will be effective three (3) days after they are emailed to you. If any modification is unacceptable to you, your only recourse is to opt-out of the StubHub Beyond by contacting StubHub customer service and unenrolling. StubHub may also terminate an Participant's participation in the StubHub Beyond by sending the termination notice to the email address tied to the Participant's StubHub account. Without limiting the foregoing, StubHub may suspend an Participant's participation in the StubHub Beyond indefinitely to investigate potential violations of StubHub's policies without prior notice to the Participant. If StubHub in its sole discretion believes an Participant has or is using existing StubHub accounts or creating new accounts in order to circumvent or undermine these Terms and Conditions, StubHub reserves the right to terminate the Participant's participation from the StubHub Beyond. To opt-out of the StubHub Beyond Program, please contact StubHub Beyond Premier at 1 (866) 788-2482. All benefits will be forfeited upon departure from the Beyond Program. Restrictions. The StubHub Beyond is void where prohibited and subject to U.S. laws. Limitation of Liability. STUBHUB SHALL NOT BE LIABLE FOR ANY CLAIMS, ACTIONS, INJURY, LOSS OR DAMAGE OF ANY KIND, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY OR DEATH, RESULTING FROM STUBHUB BEYOND. THIS LIMITATION OF LIABILITY IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING (WITHOUT LIMITATION) COMPENSATORY, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; LOSS OR DAMAGE TO PROPERTY; AND CLAIMS OF THIRD PARTIES. RECIPIENTS OF STUBHUB BEYOND AGREE THAT STUBHUB HAS NOT MADE NOR IS IN ANY MANNER RESPONSIBLE OR LIABLE FOR ANY WARRANTY, REPRESENTATION, OR GUARANTEE, STATUTORY, EXPRESS OR IMPLIED (INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE), IN FACT OR IN LAW, RELATIVE TO STUBHUB BEYOND. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, STUBHUB DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS WITH RESPECT TO THE STUBHUB SITE AND STUBHUB SHALL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS RELATED THERETO. THESE TERMS GIVE YOU SPECIFIC LEGAL RIGHTS. StubHub is not responsible for printing or typographical errors in any StubHub Beyond related materials; for stolen, lost, late, misdirected items; or for transactions and/or emails that are lost, misdirected, fail to enter into the processing system, or are processed, reported, or transmitted late or incorrectly or are lost for any reason including computer, telephone, paper transfer, human or other error; or for electronic, computer, or telephonic malfunction or error, including inability to access any web site associated with StubHub Beyond, or process any transaction thereon. If in StubHub's opinion, there is any suspected or actual evidence of electronic or non-electronic tampering with any portion of StubHub Beyond, or if computer virus, bugs, unauthorized intervention, fraud, or technical difficulties or failures compromise or corrupt or affect the administration, integrity, security, fairness, or proper conduct of StubHub Beyond, StubHub reserves the right at its sole discretion to disqualify any individual connected therewith, to modify or suspend StubHub Beyond, or to terminate StubHub Beyond. In all matters relating to the interpretation and application of any rule or phase of this StubHub Beyond, the decision of StubHub shall be final. StubHub reserves the right to cancel, amend or revoke any Benefit at any time due to reasonable business consideration or circumstances beyond its control. Any attempt by an Participant or any other individual to deliberately damage any web site or undermine the legitimate operation of StubHub Beyond is a violation of criminal and civil laws and should such an attempt be made, StubHub reserves the right to revoke any Benefits and seek damages and other remedies from any such person to the fullest extent permitted by law. Any attempts by an individual to access any web site associated with StubHub Beyond via a bot script or other brute force attack or any other unauthorized means will result in the IP address becoming ineligible. Use of automated devices or programs to redeem Benefits is prohibited. The waiver by StubHub of a breach of any provision of this Agreement by an Participant or other individual shall not operate or be construed as a waiver of any other or subsequent or preceding breach by an Participant or other individual. No waiver by StubHub of any right under StubHub Beyond shall be construed as a waiver of any other right. StubHub shall not be required to give notice to enforce strict adherence to all terms of StubHub Beyond. Governing Law. These Terms and Conditions and StubHub Beyond will be interpreted, construed and enforced, and governed in all aspects in accordance with the exclusive jurisdiction and laws of the state of California. ... View more