StubHub Community

TeamStubHub · ‎05-11-2022

Oh. Ok. My apologies. We'll have our technical team take a look at that right away.

TeamStubHub · ‎05-11-2022

Sorry for the inconvenience there. Have you tried clearing your cache and cookies and making sure that your browser isn't blocking the pop-up from occurring? I'm certain that you may have already tried these things, I just want to cover any bases before sending the ticket to our technical team.

TeamStubHub · ‎04-07-2022

If you have a current listing or order that you're still trying to upload PDFs for, can you upload them here: https://support.stubhub.com/en/support/solutions/articles/61000292624-sending-attachments-or-files-to-stubhub Use either the order ID or the listing ID when you upload the tickets. Then you can follow up via private message with one of our moderators. They can help you get those uploaded.

TeamStubHub · ‎03-29-2022

The tracking may not return the scan details right away, however, if you used the label we provided and you can see the tracking has been added, you're all set. Once the tickets are scanned as delivered, that will update to confirmed on our end. Also, if the buyer reaches out to ask where their tickets are, any agent that handles the buyer will look at the tracking and provide the buyer with the necessary info.

TeamStubHub · ‎02-12-2022

Yes, you are exactly right! In the unlikely event that something does go wrong with the tickets, because you purchased and sold them on StubHub, you are completely covered. If you'd like us to take a closer look, or if you have additional questions, please send us a DM with your email address and phone number associated with your StubHub account, and we'll be happy to assist!

TeamStubHub · ‎02-04-2022

Hi there! Yes, you are correct. Should the buyer decide to not attend, they can relist the tickets or give them to a friend. As long as the event is not cancelled and the tickets are delivered, your payment is assured! If you have further questions, feel free to send us a DM with your email address and phone number and we will be happy to assist!

TeamStubHub · ‎02-03-2022

@Arieljunee Since the tickets are still valid, we wouldn't be able to provide a refund for the purchase. If you're not able to use the tickets yourself, we'd recommend listing and selling them to recoup your cost. If you do choose to list and sell, one of our moderators could work with you to waive your selling fee as a courtesy for not being able to go. You'd just need to follow up with them via private message or call one of our agents at 866.788.2482.

TeamStubHub · ‎01-14-2022

WOW! Thank you so much for all the praises! We appreciate all of your support and look forward to working with you in the future! GO BUCS!

TeamStubHub · ‎01-07-2022

Thank you so much for reaching out. We appreciate you taking the time to share on our community. If you're not able to attend the event and the tickets are valid, you will need to list and sell the tickets, since we can't offer refunds on valid order. I'll send you a private message and we can go over some details on that.

TeamStubHub · ‎05-13-2021

Hi @Cjlamarque12! Yes, a StubHub coupon received due to an event cancellation can be used on more than one purchase. Your balance will remain in your StubHub wallet until you use the entire amount on any number of transactions.

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