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Subscriptions & Notifications

When you subscribe to a thread or board, you will stay up to date on a post you're following or on what's being talked about within StubHub Community. To subscribe to a board or thread, select "Options > Subscribe" in the upper right-hand corner of t...

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How to Add Favorites to the StubHub App

Adding favorite events and artists in the StubHub app is easy, follow along with these steps to add your own favorites! 1. Download the StubHub app from iTunes or the Google Play Store. 2. Search for an artist, team, event, or venue and tap the heart...

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How do I update my default address?

Login to your profile page https://www.stubhub.com/my/profile/ Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

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by Community Manager Community Manager
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Concert Update and Credit

Purchased Stub Hub Tickets and in History but not My Tickets. (Order 555920114) It was first postponed and now cancelled. In History it is shown as TBA. Ticketmaster has sent out Cancellation Letters since they transferred the tickets to me but say t...

No access code

I can not access access code because I sent them to a invalid email! I do not know how I am going to get my tickets before the game! Any ideas, Stub hub call list is over 3 hours.

Payment Confirmation Email

Recently changed contact/login email.Did NOT change PayPal account.Received email for payment confirmation from StubHub that said payment to be made to PayPal account BUT listed PayPal account using new contact email.Went back to payment settings and...

New Account hacked (I think)

Setup a new account today, listed a couple of tickets for sale, entered my credit card information for buyer insurance and everything seemed to be OK. Went to sign in to see the listing and it will not accept my credentials. In between, I did receive...

Grey Screen Over Profile Page

When I go directly to my profile to check on pending sales and payment or anything under the 'profile' tab, the page loads and immediatlely a grey screen is loaded on top of it. I can still see the sections but am unable to click on any tabs. Reloadi...

account locked

I have been waiting for the payment about ten days, got it. Right after that my account was locked. How come? Why?

Extending expiration of refunded ticket credit

I had a credit for the 2020 Lakers-Clippers game that was initially postponed due to Kobe Bryant's tragic death, and then was later cancelled due to COVID-19. The telephone customer service rep offered me a 140% credit in lieu of a cash refund and an...

Why can't i unsubscribe from marketing?!

The constant marketing emails is getting to be a bit much, I try to unsubscribe and am forced to jump through hoops. I finally check my account on desktop and find the "Unsubscribe from all" link isn't even a link. It's an anchor tag with an id, I'm ...

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