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How do I update my default address?

Login to your profile page Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...


How to Add Favorites to the StubHub App

Adding favorite events and artists in the StubHub app is easy, follow along with these steps to add your own favorites! 1. Download the StubHub app from iTunes or the Google Play Store. 2. Search for an artist, team, event, or venue and tap the heart...

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Bank not listed

I am trying to set up my account for direct deposit but my bank is not listed. Is there a way to add my bank?

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Stubhub App Unable to Load

I have an Android Pixel 6 Pro and when I am using app I will frequently get a pop up saying: Unable to Load . Something went wrong, we're working on it. Please try again later! I have cleared cache and uninstalled the app with a reinstall and I conti...


the tickets in the print Q are not my tickets

Order number 503359915 paid, when i bring up the screen to print tickets i hit tickets and someonellses comes up. when you return to the previous screen it shows the correctinformation then when you hit the print tickrts the wrong info comes uo looki...

New phone #

Hi All, I have a new phone # but can't seem to find where to change it so I can't get around 2 step. Any ideas where/how to get this revised? Thanks so much!

Accessing tickets with a guest account

I purchased 2 tickets using a guest account and created an account to access the tickets with the same email. It says that tickets could take up to an hour to show up under my tickets. I’ve waited for over an hour and it still says there are no curre...

Change email

I used my Facebook account to sign up the stubhub account.and I forgot this Facebook email can't get in,after I purchase the ticker ,I want to get my tickets ,but it need to the New authentication code ,l can’t open the email to get the New authentic...

Change default email

Hi there I just purchased concert tickets and my default email address is no longer active. I tried to change it but doesn’t allow me to without verification on the old email address. Can you help?

My account was closed without any reason

Last week I wanted to sell an extra ticket I had. I was actually thinking of listing it on Ticketmaster, but a friend suggested sell on StubHub. I listed my ticket and it was sold within a few hours. And as they promised, they deposited the payment t...


Getting email with code for cancelled concert

Hi, I never received the email verifying the cancelled concert with the code that I need to move forward with the refund. My email is and the order number is 501444327. Any help with this would be greatly appreciated, tha...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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