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Subscriptions & Notifications

When you subscribe to a thread or board, you will stay up to date on a post you're following or on what's being talked about within StubHub Community. To subscribe to a board or thread, select "Options > Subscribe" in the upper right-hand corner of t...

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How to Add Favorites to the StubHub App

Adding favorite events and artists in the StubHub app is easy, follow along with these steps to add your own favorites! 1. Download the StubHub app from iTunes or the Google Play Store. 2. Search for an artist, team, event, or venue and tap the heart...

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How do I update my default address?

Login to your profile page https://www.stubhub.com/my/profile/ Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

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by Moderator Moderator
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City, State, and ZIP code do not match (in US)

Hello, I am trying to register a credit card, but I get an error "City, State, and ZIP code do not match". I know they do match (I double-checked with USPS.com). This is a building in Raleigh, NC; it is 6 years old. Thank you!

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How do I update my default address?

Login to your profile page https://www.stubhub.com/my/profile/ Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

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by Moderator Moderator
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  • 4 Replies
  • 6076 Views

Temporarily locked your account

I get an email that says: For your protection, we've deactivated this ticket listing and temporarily locked your account. Please give us a call during the hours listed below and we'll help you fix this.So I call and the agents say that they will call...

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Being redirected to the international site??

This is really bugging me now and I hope someone can help.I live in NY and when I look to purchase tickets to NYC events I am immediately met with an alert telling me the event is international so I will be redirected to the international site? This ...

Recent Sales Data Removed From "Compare Pricing" Tab

Out of nowhere the "sold listings data" under the "Comapre Prices" page is complety gone?!?!?! I can only see "actice listings"? I meet all of the seller requirements and have been selling on SH for years.Account is older than 30 days.7 sales this ye...

I can't register my address

Hi, I moved my living place and tried to update my home address but I can't register my new address with showing the message of " City, State, and ZIP Code do not match ". How can I update my home address and billing address?I live in Canada. Thanks,

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iPhone App Remember Filter Settings

Every time I go into the Stubhub iPhone App, I go into Filter to set "Instant Download". Then I change "Best Value" to "Lowest Price". Then I select "Zone" instead of "Section". I have to do this everytime and I would like the iPhone App to remember ...

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Manage Price for Me

I have listed my tickets at a set price but now want to change it to "Manage Price for Me" but I don't see how under the ticket listing? How can I access "Manage Price for Me" it isn't under Listings. Thanks