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Subscriptions & Notifications

When you subscribe to a thread or board, you will stay up to date on a post you're following or on what's being talked about within StubHub Community. To subscribe to a board or thread, select "Options > Subscribe" in the upper right-hand corner of t...

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How to Add Favorites to the StubHub App

Adding favorite events and artists in the StubHub app is easy, follow along with these steps to add your own favorites! 1. Download the StubHub app from iTunes or the Google Play Store. 2. Search for an artist, team, event, or venue and tap the heart...

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How do I update my default address?

Login to your profile page https://www.stubhub.com/my/profile/ Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

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by Community Manager Community Manager
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Refund Not Credit

Bought my tickets before March 25, 2020 and was automatically given a credit... how to I just get a refund ? It says on your website "StubHub recently provided customers who purchased tickets for events in the U.S. and Canada prior to March 25, 2020 ...

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Unexplained Error

I've been posting tickets from my MLB Season Ticket Holder account for years. Suddenly, for over a week now, I'm getting an error message that says simply "There was a problem, please try again." Reboots, different browsers, no change. Any ideas?

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unable to login through facebook

So I usually use the "login with facebook" option to get into my stubhub account, however after attempting to use my credit card several times to purchase a ticket, it logged me out and has not allowed me to log in. Ive attempted to log in with faceb...

Can't enter payment info

Hello, Looking for some help. I am trying to enter my payment info for selling tickets. When I enter my info correctly it keeps telling me something went wrong. Does anyone else have the same issue?

Refund Code for Stubhub Wallet

My account shows that I have a refund of $204 due to a cancelled baseball game last summer in Cleveland. How do I find the code I can enter into the Wallet to use this refund?

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I need to delete a credit card from my file.

I had a card on my account that was used to buy a ticket, but I don't want that card saved to an internet account, so I added a different card thinking that I have to have at least one attached in order to delete one, but now I Have two saved in my p...

Where is my credit?

I was planning on buying some tickets this weekend and after splurging on some tickets last year for a game that was covid cancelled stubhub gave me 120% credit. I got emails recently asking me to opt for a cash refund or keep my credit, and I opted ...